Question

How can I determine the method used to delete a ticket in Zendesk?

Answer

Tickets can be deleted in different ways. Use the Incremental Ticket Event Export and analyze the results with the information below:

  • If a ticket was deleted in the Zendesk UI, via shows Web form.
  • If a ticket was deleted with the API, via shows Web service.
  • If a ticket was deleted with the ticket deletion schedule, via shows Web service. This action will be executed as part of system updates. For this reason, updater_id will return -1 as well.

Example

For more information, see these articles:

  • Viewing and recovering deleted tickets
  • Explore recipe: Reporting on ticket deletions
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