Explore recipe: Reporting on ticket deletions

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5 Comments

  • Bobby Koch

    The metric filter portion of this report no longer appears accurate, please help, I cannot set the value to 1

    0
  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Bobby Koch, if you can't set the metric filter to 1, it likely means that no tickets were deleted during the time range your report is looking at.

    -1
  • CJ

    It really seems like this Metric doesn't work anymore. It says there's no data if I try to add any attributes. Without attributes, I get a number. 

    0
  • Dane
    Zendesk Engineering
    Hi CJ,
     
    I have tested it directly on my end and the metric is properly working. 
     

     
    If the same issue persisted once you have removed your filters, you can contact our support directly to further check.
    0
  • CJ

    Dane I would strongly suggest you try it with the same attributes in my screenshot. There's been no change in the issue: 

    I can reach out to Support, but it's the same thing reported up thread by someone else. You also need to set the metric filter to "1 or more".


    Edit: This is entirely because of the thing now noted in the article: 

    > Note that when a ticket has been permanently deleted, all user-submitted content is scrubbed and cannot be reported via Explore. 

    0

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