Contacting Zendesk Customer Support

How do I get support from Zendesk?

Looking for help with Zendesk? There are lots of options when you need customer support, pick the one that works best for you:

• Option 1: Contacting Zendesk Customer Support from within your product
• Option 2: Searching our Help Center and asking your peers in the Community
• Option 3: Contacting Zendesk Customer Support when Messaging is down

Option 1: Contacting Zendesk Customer Support from within your product

We recommend signing in to your account when you need help because we'll know who you are and we won't need to ask identifying questions. Sign into any of your Zendesk products and use the steps below to find help.

1. Click your profile Avatar in the upper right-hand corner of any product.
2. Click Get help.
3. Click Ask a question to launch the widget, where you can find information on common troubleshooting topics and features, access training, or connect with someone at Zendesk.

You'll be greeted by Z Bot, a chatbot that can answer many of your questions about Zendesk instantly. For best results, ask Z Bot a question or describe your issue as a complete sentence. You will be provided with links to relevant help or training materials or with step-by-step guidance from Z Bot. If you read through Z Bot’s guidance and still need help, click No, I still need help to begin connecting with an agent.

If you’d like to connect with a person at any point in a conversation, you can do so using these instructions:

• To connect with a support agent, say "talk to agent."
• To connect with your account representative, say "talk to sales."

Z Bot will ask you a few questions to help route your conversation to the right person.

Don’t worry about getting disconnected. With persistent conversations, you can leave and remain confident that you can pick it up again later or get an email notification when a response has been provided.

There are two ways to locate conversations you have previously had with Zendesk Customer Support.

• Use the messaging widget in your Zendesk product.
  
  1. Click your profile Avatar in the upper right-hand corner of any product.
  2. Click Get help.
  3. Click Ask a question to launch the widget.
  4. You’ll see a full list of your past conversations:
     
• View your current or previous conversations in the Zendesk Help Center by signing in, then clicking your Avatar > My Activities.

Option 2: Searching our Help Center or asking a question in the Community

See if someone else has already answered your question by searching the Zendesk Help Center or ask a question using one of these options:

• Ask Zendesk experts for help by posting in the Community. For more information, check this video: Zendesk Community 101.
• Comment on a specific article to get help from Zendesk experts. For instructions, see How to comment on an article or post.

Option 3: Contacting Zendesk Customer Support when Messaging is down

If you're having technical issues connecting over messaging or can't find the widget, visit the following article for instructions: Contacting Zendesk when Messaging is unavailable.