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Zendesk Customer Support


Contacting Zendesk Customer Support

How do I get support from Zendesk? You have options when you need help from the Zendesk team. Pick the option that w...

Edited Sep 26, 2024

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How can I update my Zendesk help center profile?

The Zendesk Help Center is a space for the Zendesk community to connect, interact, and help each other. Personalize y...

Edited Oct 03, 2024

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How to create a new post in the Zendesk community

Zendesk understands that many of you have valuable insights, best practices, and questions to share. Read this easy-t...

Edited Oct 04, 2024

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About the Zendesk User Groups program

What is a User Group? User Groups are gatherings hosted for users, by users. They’re all about bringing great minds t...

Edited Feb 17, 2023

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How do I indicate the urgency of my issue when I contact Zendesk?

When you contact Zendesk Customer Support, you indicate the urgency of the issue by selecting a business impact from...

Edited Nov 08, 2023

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Giving product feedback at Zendesk

No one knows our products better than you. Zendesk loves hearing about how you use the tools and what you think would...

Edited Oct 03, 2024

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Welcome to the Zendesk Help Center (support.zendesk.com)

Below are ways to navigate the help center site to find the information you need about Zendesk products.This article ...

Edited Apr 05, 2024

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How to comment on an article or post

When you view articles in the Zendesk Help Center, you might have questions about them. The team monitors all article...

Edited Oct 02, 2024

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Navigating your way with Zendesk resources

This article highlights all the best resources from Zendesk to help you get up and running, connect with Zendesk and ...

Edited Apr 28, 2023

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How to create a Zendesk Help Center account

Whether you are a seasoned member or a newcomer, our Zendesk Help Center is an invaluable resource. It provides insig...

Edited Oct 03, 2024

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Scheduling technical support sessions in Premier Essentials

Requesting a technical support session Technical support sessions, formerly known as Expert Help sessions, are short,...

Edited May 31, 2023

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Zendesk identity verification

When you contact Zendesk Customer Support, Zendesk must verify that the person who contacts the team is registered i...

Edited Oct 11, 2023

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My trial account is missing a feature

Issue symptoms I started a trial account with Zendesk, and there is a feature that I want to test that is not availab...

Edited Jan 18, 2023

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Can I hire someone to help set up my Zendesk account?

Question I just started with Zendesk and there are a lot of workflows I need to set up. Is it possible to have someon...

Edited Jan 18, 2023

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How do I save a copy of my tickets with Zendesk Customer Support?

Question I would like to export my requested tickets with Zendesk Customer Support for my personal records. How do I ...

Edited Feb 13, 2023

3 votes  ·  4 comments

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Can Zendesk help me with my order?

Question I'm having issues with a missing order, or received the wrong item. Can Zendesk help me with my order? Answe...

Edited Jan 18, 2023

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Overview of Incident Management at Zendesk

Zendesk provides business critical functions for our customers. When the service of these products is interrupted—ca...

Edited Nov 01, 2024

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Incident Management part 1: How Zendesk service issues become service incidents

This is part 1 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: H...

Edited Nov 01, 2024

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Incident Management part 2: How Zendesk manages service incidents

This is part 2 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: H...

Edited Nov 01, 2024

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Incident Management part 3: Monitoring a public Zendesk service incident

This is part 3 of the Overview of incident management at Zendesk. This guide contains the following parts: Part 1: H...

Edited Nov 01, 2024

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Incident Management part 4: Post resolution incident analysis and reporting

This is part 4 of the overview of incident management at Zendesk. This guide contains the following parts: Part 1: H...

Edited Nov 01, 2024

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Zendesk Implementation Checklist

Kicking off with Zendesk for Startups Welcome to your Zendesk Implementation Checklist! This checklist is your roadma...

Edited Oct 04, 2024

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Zendesk Bug Bounty Program

Brief Overview Zendesk will engage with security researchers when vulnerabilities are reported to us as described her...

Edited Jan 18, 2023

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Zendesk Customer Success Program (Sunshine Conversations)

Description of Customer Success: Zendesk Customer Success is your champion and strategic advisor to ensure you deri...

Edited Jan 18, 2023

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Improvements to your Zendesk Customer Support experience [Updated June 22, 2022]

Zendesk is continuing to improve your customer support experience as a direct result of your feedback. We have new it...

Edited Jan 18, 2023

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