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6 Comments

  • Greemus software

    Thank you for this information

    1
  • Elle Spark

    Nice Information!
    But one thing that i need to ask does zendesk have moderators to monitor the content, or it is just going on.

    1
  • Devan - Community Manager
    Zendesk Community Manager

    Hello Elle Spark,

    Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is a total team effort to keep the community in tip-top shape and keep unwanted shenanigans out. If you would like to know more about our moderator program, you find more information in this article. :D

    Best regards. 

    -1
  • Roban

    Thanks for sharing.

    0
  • Cindy Fang

    Hi, 

    I'm trying to make an api request to /api/v2/incremental/ticket_metric_events but I get the error shown below: 

    {

      "error": "InvalidEndpoint",

      "description": "Not found"

    }

    Any help would be appreciated, thanks!

    0
  • Tony
    Hi Cindy,
     
    when you get an error like "InvalidEndpoint", it means this specific endpoint doesn't exist.
     
    So, basically, it could be related to the fact that you didn't write the endpoint correctly.

    This specific endpoint is documented here, and it looks like you need to request via GET method, and specify the epoch time at the end (there are free online epoch time converted if you need one).
     
    The endpoint should look like this:
    https://YourSubdomain.zendesk.com/api/v2/incremental/ticket_metric_events?start_time=1632820514
     
    Try to replace YourSubdomain with your subdomain, and try to call that endpoint via PostMan or similar (keep in mind to authenticate the request as well).
     
    Best,
    0

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