How to comment on an article or post

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  • Greemus software

    Thank you for this information

  • Elle Spark

    Nice Information!
    But one thing that i need to ask does zendesk have moderators to monitor the content, or it is just going on.

  • Devan La Spisa
    Zendesk Community Manager

    Hello Elle Spark,

    Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is a total team effort to keep the community in tip-top shape and keep unwanted shenanigans out. If you would like to know more about our moderator program, you find more information in this article. :D

    Best regards. 

  • Roban

    Thanks for sharing.

  • Cindy Fang


    I'm trying to make an api request to /api/v2/incremental/ticket_metric_events but I get the error shown below: 


      "error": "InvalidEndpoint",

      "description": "Not found"


    Any help would be appreciated, thanks!

  • Tony
    Zendesk Customer Care
    Hi Cindy,
    when you get an error like "InvalidEndpoint", it means this specific endpoint doesn't exist.
    So, basically, it could be related to the fact that you didn't write the endpoint correctly.

    This specific endpoint is documented here, and it looks like you need to request via GET method, and specify the epoch time at the end (there are free online epoch time converted if you need one).
    The endpoint should look like this:
    Try to replace YourSubdomain with your subdomain, and try to call that endpoint via PostMan or similar (keep in mind to authenticate the request as well).
  • Jared Rosen

    Hey there,

    I run a support/knowledge base and would love some input, here. What I'd love to be able to see is, in addition to the "did this article help yes or no" - to have the customer be able to add a comment about why they downvoted the article. Obviously, our user base isn't tied into Zendesk or have creds so they would not be signed in to do this. How can I make a "comment section" at the bottom of our support pages without our audience needing to sign in? 

  • Kerri Rickard

    I agree I would like our customers to let us know why they voted no to help us change the content 

  • Anne Ronalter
    Zendesk Customer Care
    Hello Jared,

    Thank you for your Feedback on that.

    At this time, unfortunately, we don't support end-users commenting on articles if they are not signed in.

    Please feel free to create a Feedback Post about this topic.
  • Digital Salam

    Hi There,

    I want to do a blog posting on Zendesk. Can you Kindly guide me how can I?




  • Nicole Saunders
    Zendesk Community Manager

    Digital Salam we do not accept blog posts from external parties at this time; all of our blog posts are written by our own teams. 

  • Nicholas Cipolla

    I'm unable to add comments to any of our guide articles. I have "Open for Comments" checked in all of the articles and they are published. I've tried in both Safari and Chrome. I'm logged in as an Admin and we have a Professional plan. Any suggestions?

  • Joyce
    Zendesk Customer Care
    Hello Nicholas,
    I created a ticket for this concern so we could troubleshoot the issue. We'll continue assisting you via email.
  • Elle Spark

    Thanks for sharing mate.


    Ugh! Need help w/ Zendesk support issue but y'all have pretty much removed anyway to contact your team/company. SO painful and disappointing. Support used to be great. Ironically, comments are turned off on the one page y'all have dedicated to support...

    I have been a Zendesk user since 2008. I'm the Account owner and an Admin BUT the Chatbot tells me I am not an admin and don't have access to open any kind of support requests. What is best approach to get help with requests? Who do I contact to help the robots understand that I am admin and should be able to open requests? 

  • Brett Bowser
    Zendesk Community Manager
    Hey Aaron,
    Sorry to hear you haven't been able to get through to us. I will pass your feedback around the bot experience along to the appropriate team. I also replied to your post here and created a ticket on your behalf so we can get this issue resolved.

    Let me know if you have any questions in the meantime.

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