How to comment on an article or post

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8 Comments

  • Greemus software

    Thank you for this information

    1
  • Elle Spark

    Nice Information!
    But one thing that i need to ask does zendesk have moderators to monitor the content, or it is just going on.

    1
  • Devan - Community Manager
    Zendesk Community Manager

    Hello Elle Spark,

    Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is a total team effort to keep the community in tip-top shape and keep unwanted shenanigans out. If you would like to know more about our moderator program, you find more information in this article. :D

    Best regards. 

    -1
  • Roban

    Thanks for sharing.

    0
  • Cindy Fang

    Hi, 

    I'm trying to make an api request to /api/v2/incremental/ticket_metric_events but I get the error shown below: 

    {

      "error": "InvalidEndpoint",

      "description": "Not found"

    }

    Any help would be appreciated, thanks!

    0
  • Tony
    Hi Cindy,
     
    when you get an error like "InvalidEndpoint", it means this specific endpoint doesn't exist.
     
    So, basically, it could be related to the fact that you didn't write the endpoint correctly.

    This specific endpoint is documented here, and it looks like you need to request via GET method, and specify the epoch time at the end (there are free online epoch time converted if you need one).
     
    The endpoint should look like this:
    https://YourSubdomain.zendesk.com/api/v2/incremental/ticket_metric_events?start_time=1632820514
     
    Try to replace YourSubdomain with your subdomain, and try to call that endpoint via PostMan or similar (keep in mind to authenticate the request as well).
     
    Best,
    0
  • Jared Rosen

    Hey there,

    I run a support/knowledge base and would love some input, here. What I'd love to be able to see is, in addition to the "did this article help yes or no" - to have the customer be able to add a comment about why they downvoted the article. Obviously, our user base isn't tied into Zendesk or have creds so they would not be signed in to do this. How can I make a "comment section" at the bottom of our support pages without our audience needing to sign in? 

    2
  • Kerri Rickard

    I agree I would like our customers to let us know why they voted no to help us change the content 

    0

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