The help center editor provides toolbars and shortcuts that you can use to format your articles and content blocks. This is not the same editor that is used in community posts.
The following table describes the toolbar options that are available for the article and content block editors. Because the tools vary depending on whether you are editing articles or content blocks, the table identifies each tool with a "Yes" or “No” in the editor columns to identify the editor that supports that tool.
Note: You can also format content blocks with Markdown, a simple markup
language that you can use to add formatting to plain text. See Formatting text with Markdown.
| Toolbar button | Name | Action | Article editor | Content block editor |
|---|---|---|---|---|
 |
Heading selector | Select the HTML heading you want to apply to the text. | Yes | Yes |
 |
Formatting selector | Select the formatting that you want to apply to the text (bold, underline, italic, or block quote). | No | Yes |
 |
Bold | Bold or unbold text. | Yes | Yes |
 |
Underline | Underline or remove underline from text. | Yes | Yes |
 |
Italic | Italicize or remove italics. | Yes | Yes |
 |
Block quote | Apply block quote styling to text. Block quotes are set apart from the main text as a paragraph with visual styling. | No | Yes |
 |
Size selector | Increase or decrease font size. | Yes | Yes |
 |
Text color selector | Change text color using the color selector. | Yes | Yes |
 |
Text background color selector | Change text background color using the color selector. | No | Yes |
 |
Code block | (Content block editor) Creates a block of pre-formatted code. Each code block
is assigned a specific programming language and supports basic editing tools (for
example, changing the line indentation). (Article editor) Creates a block of plain text that can be used to represent code. |
Yes | Yes |
 |
Code block type selector | Select or change the programming language that you want to apply to the code block. | No | Yes |
 |
Bulleted list | Create or remove a bulleted list. | Yes | Yes |
 |
Numbered list | Create or remove a numbered list. | Yes | Yes |
 |
Align/indent selector | Align text left, center, or right; indent or outdent text.
|
Yes | Yes |
 |
Insert/edit link | Create or edit a link and link text. You can link to a URL, heading in the article, or another article. See Inserting links. | Yes | Yes |
 |
Insert image | Insert an image using the file browser. The image file size limit is 20 MB. See Inserting images. | Yes | Yes |
 |
Add video | Insert a video that is hosted on a supported service. See Inserting videos. | Yes | No |
 |
Source code | View or edit the HTML source code.
Note: You can use HTML blocks to work with unsupported
source code in content blocks. See Using HTML blocks to edit code in content
blocks.
|
Yes | Yes |
 |
Enhance writing (requires the Advanced AI add-on) | Use generative AI to enhance the selected content (expand, simplify, make more friendly, or make more formal). | Yes | Yes |
 |
Table | Create or modify tables using the menu options. | Yes | Yes |
 |
Insert content block (Enterprise plans only) |
Insert a content block into the article. See Creating and inserting reusable information with content blocks. | Yes | No |
