Keyboard shortcuts for formatting knowledge base articles

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  • Ryan Mumby

    2nding @... comment, bullets are EVERYWHERE in our our help centers and not having a keyboard shortcut is extremely time consuming.

  • Dave Dyson
    Zendesk Community Manager

    Hi @... and @... -

    Thanks for this feedback - would one of you mind posting this to the Guide Feedback section in our Community, and the other can add vote it up and add a comment? Feedback on Guide

    Here's how to create a product feedback post that will have the most impact: Product feedback guidelines & how to write a good feedback post

    Knowing specifics about how often this is an issue and how much of your agents' time is consumed working around it gives us a better idea of the impact. Thanks!


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