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Help center editor toolbar reference



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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20 comments

Hi Zendesk Team, 

According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)

The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?

4


Hi Diego –

That's a really good point. For visibility, would you mind posting to our Feedback on Guide topic, using this template to format your post? That way our product team will see it, and other users can upvote and/or add their own comments to it. Thanks!

0


Hi Zendesk Team,

Is there a way to have a customized content template for all the existing Knowledge base articles? For instance, headings and sub-headings having different font sizes and colors....

We want to update all existing articles with a standard global template...

 

3


Is there a way to do "split-window" html editing in Guide?

Because everything that renders in Zendesk is governed by templates and style sheets, it would be really handy to split the article editing window into a WYSIWYG and an HTML window (instead of one or the other) and see how your edits are rendered in place with in real time. Swapping back and forth is a pain because it always goes to the top of the page and you have to scroll down if you are making a change to a piece of code in a table or a list, or if you tweaking an image tag, etc. 

11


Hey Zendesk, 

I see that you can change the color of text but is there a way to highlight the text? When you are looking to bring attention to information I find it easier to read text that is highlighted instead of colored font. It could also cause issues for customers that have vision impairments such as color blindness. 

Thank you

2


One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingly missing here: clear formatting. Since so much of our documentation starts elsewhere for necessary collaboration -- especially Google Docs -- it is incredibly tedious to have to deal with this in html to remove carryover artifacts when something is directly pasted over (which is of course super common).

6


Hi all, are you planning to add more toolbar actions to the Content Block editor?
We're looking for adding pictures and tables (also possibly video) to the content blocks, which is currently not possible.
You then could create content blocks as nice looking headers and footers for articles.

2


Hi Fran,
 
For the best visibility to our product team, would you mind posting your feedback to our Feedback - Help Center (Guide) topic, using this template? Thanks!

0


Are there any shortcut keys assigned to Headings? If I am a Mac user, I would like to use Cmd+Option+number to change to any Headings like in Google Docs.

0


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Gabriel Manlapig

Zendesk Customer Care

Hi Tsuyoshi,

Yes, you can use keyboard shortcuts to help format your knowledge base articles. Below are the available keyboard shortcuts and their functions.

For reference, please see screenshot below:


For more information, please see below article:

Keyboard shortcuts for formatting knowledge base articles

I hope this helps! 

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Gabriel Manlapig Thank you for the response.

I tried to enter Ctrl + Alt + number, but it doesn't work on Chrome.

Does Alt means Option key? Mac is using Option instead of Alt, so I recommend Zendesk updates to the key.

In additional, I would like Zendesk to support the Cmd key as the same shortcut key.

My personal feeling is that the Command key is more familiar to Mac users than Option. And it's the same operation as Google Docs, so it's not confusing across services.

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Gabriel Manlapig

Zendesk Customer Care

Hi Tsuyoshi,

I also tried this using Ctrl + Alt + number on Chrome and it is working just fine. 

For reference, please see sample GIF below:

And yes, Alt means Option key on Mac, this means that the keys that you will need to press is Ctrl + Option (Alt) + number.

We understand that the Command key is more familiar to Mac users than Option, and that's a really good point. You can spin-up a feature request in the Feedback on Guide section about this topic using this template to format your post. Thanks! 

 

 

1


Hey all,

Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?

Fingers crossed! :D

0


Gabriel Manlapig Sorry for the reply.

> I also tried this using Ctrl + Alt + number on Chrome and it is working just fine. 

I just checked and it works as expected. I understand regarding the feedback.

Thanks!

 

0


Where should I be looking to add components to the article rich text editor? I'd like to add abbreviations via a button and with a modal—similar to how the insert/edit link button works.

0


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Hiedi Kysther

Zendesk Customer Care

Hi Geoff, 

Are you planning to use HTML for that? If yes, this might help: How can I format the text of the article with the source code? 

Hope this helps! 

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Is there a way to enable this same WYSIWYG edit toolbar into my Community post toolbar? I'd like to embed videos in Community posts, but that WYSIWYG has a lot less options.

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Elaine

Zendesk Customer Care

Hi Matthew,
 
Zendesk's Community post toolbar does not offer the same WYSIWYG edit toolbar as the ticket editor. While the Community post toolbar may have fewer options, you can still embed videos using markdown or HTML code.
 
To embed videos in Community posts, you can utilize markdown or HTML code to achieve the desired functionality. While we don't currently have a feature to enable the same WYSIWYG edit toolbar in the Community post toolbar, I recommend using the markdown or HTML code mentioned earlier to embed videos directly into your Community posts.
 
If you need further assistance or have any other questions, please to contact our Support team. We're here to help!

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Is there a way to insert dynamic content into a Knowledge Article?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Helen 

Unfortunately not at the moment. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post.

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