Recent searches


No recent searches

Hiedi Kysther's Avatar

Hiedi Kysther

Joined May 13, 2021

·

Last activity Jan 08, 2025

Zendesk Customer Care

Following

0

Followers

7

Total activity

371

Votes

9

Subscriptions

182

ACTIVITY OVERVIEW

Latest activity by Hiedi Kysther

Hiedi Kysther commented,

Community comment Q&A - Tickets and email

Hey Jake Warren 

We do have native feature that could help you set up a 24/7 talk coverage. For reference: Managing overflow calls and after-hours routing with Talk.

 

Basically, you can set up an Overflow number after-hours. So all calls received outside your business hours will be forwarded to the phone number you'll set. You can set up any number (even a different Talk number) except Toll-free.

Hope this helps! 

View comment · Posted Jan 08, 2025 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

Community comment Q&A - Apps and integrations

Hi Akshat Agarwal  

503 Errors usually indicate an Internal Server.  It is possible that is an error on our end and we would love to investigate this with you. If you are still experiencing this error, please create a ticket following this guide: Contacting Zendesk Customer Support.

View comment · Posted Jan 08, 2025 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentSupporting multiple languages in Help Center

Hi Maria Gmerek 

I created a ticket on your behalf so we can investigate this issue together. Kindly check your inbox for my email. Thanks! 

View comment · Posted Aug 13, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentBusiness rules

Hi Maricar Paraiso 

To audit your Triggers, you can utilize the Triggers API. This will provide you with information on when the trigger was created and last updated. If you need to know who created or last updated a trigger, we will have to check our logs. Please keep in mind that our logs are only accessible for the past 30 days.

 


Hope this helps! 

View comment · Posted Jul 12, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

Community comment Q&A - Tickets and email

Hi Josie Cramer 

This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away. 

Thank you! 

View comment · Posted Jul 09, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentBusiness rules

Hey Frank Roberts 
 

You got a good question here. The notice is a general reminder about the possibility of creating loops with Zendesk triggers. It doesn't automatically mean that your specific trigger is causing a loop. It's just a friendly reminder to be mindful of how triggers can interact with each other and possibly create cycles if not set up correctly.

Hope this helps! 
 

View comment · Posted Jul 09, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentZendesk messaging

Hi Sai Karri 

No, you do not need Sunshine Conversation to use Zendesk Conversational Bot (Messaging). As outlined in this article, you only need the following to use Zendesk Messaging: 
 

You may need Sunshine Conversation if you are following a more complex workflow that isn't natively available in Messaging. 

Hope this helps! 

View comment · Posted Jul 09, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentManaging your email

Hi Jean-Guy Daigle 

Allowlist may work depending on the Suspension Reason e.g. no-reply emails. However it is still not a guarantee that the email will not be suspended even if the email address is whitelisted. 

Also, adding a certain email in your Allowlist will not affect other regular incoming requests. It only helps for our system to know the sender is whitelisted. But to reiterate, whitelisting may work depending on the Suspension reason.

I encourage you to reach out to our Support team so we can review those suspended tickets and guide you on how we can resolve it. 

Hope this helps! 

View comment · Posted Jul 09, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

Community comment Q&A - Chat, messaging, and widgets

Hi Vicky!

Currently, you can’t set up a call button as part of a messaging answer flow. However our Voice API powered by Messsaging might interest you. As outlined in the article:

 

“The Voice API powered by Zendesk messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you using the messaging Web Widget without leaving your website. These conversations function like regular phone calls in the Zendesk Agent Workspace, except the caller does not need to dial or know a number”

 

Hope this helps! 

View comment · Posted Jun 14, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments


Hiedi Kysther commented,

CommentGerenciamento de clientes e perfis

Olá Kelly! 

Você está tendo problemas para receber seu código 2FA? Se sim, você pode pedir a um de seus administradores para gerar códigos de recuperação para você. Para referência: Obtendo um código de recuperação para outra pessoa

Eu espero que isso ajude!

View comment · Posted Jun 14, 2024 · Hiedi Kysther

0

Followers

0

Votes

0

Comments