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Hiedi Kysther
Joined May 13, 2021
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Last activity Jan 08, 2025
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Latest activity by Hiedi Kysther
Hiedi Kysther commented,
Hey Jake Warren
We do have native feature that could help you set up a 24/7 talk coverage. For reference: Managing overflow calls and after-hours routing with Talk.
Basically, you can set up an Overflow number after-hours. So all calls received outside your business hours will be forwarded to the phone number you'll set. You can set up any number (even a different Talk number) except Toll-free.
Hope this helps!
View comment · Posted Jan 08, 2025 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Akshat Agarwal
503 Errors usually indicate an Internal Server. It is possible that is an error on our end and we would love to investigate this with you. If you are still experiencing this error, please create a ticket following this guide: Contacting Zendesk Customer Support.
View comment · Posted Jan 08, 2025 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Maria Gmerek
I created a ticket on your behalf so we can investigate this issue together. Kindly check your inbox for my email. Thanks!
View comment · Posted Aug 13, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Maricar Paraiso
To audit your Triggers, you can utilize the Triggers API. This will provide you with information on when the trigger was created and last updated. If you need to know who created or last updated a trigger, we will have to check our logs. Please keep in mind that our logs are only accessible for the past 30 days.
![](/hc/user_images/01J2KCPC0KPQXJ0GX7EYS2QWNH.png)
Hope this helps!
View comment · Posted Jul 12, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Josie Cramer
This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away.
Thank you!
View comment · Posted Jul 09, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hey Frank Roberts
You got a good question here. The notice is a general reminder about the possibility of creating loops with Zendesk triggers. It doesn't automatically mean that your specific trigger is causing a loop. It's just a friendly reminder to be mindful of how triggers can interact with each other and possibly create cycles if not set up correctly.
Hope this helps!
View comment · Posted Jul 09, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Sai Karri
No, you do not need Sunshine Conversation to use Zendesk Conversational Bot (Messaging). As outlined in this article, you only need the following to use Zendesk Messaging:
-
Any Zendesk Suite plan
or
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Support + Chat subscriptions with a Team plan or above
Note: Some channels require a Zendesk Suite plan.
- The Zendesk Agent workspace must be activated.
- You must have at least one team member assigned to a Chat role. See About Staff roles in Zendesk Admin Center.
- You must deactivate any social messaging integrations you configured previously. See Social and third-party messaging resources.
You may need Sunshine Conversation if you are following a more complex workflow that isn't natively available in Messaging.
Hope this helps!
View comment · Posted Jul 09, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Jean-Guy Daigle
Allowlist may work depending on the Suspension Reason e.g. no-reply emails. However it is still not a guarantee that the email will not be suspended even if the email address is whitelisted.
Also, adding a certain email in your Allowlist will not affect other regular incoming requests. It only helps for our system to know the sender is whitelisted. But to reiterate, whitelisting may work depending on the Suspension reason.
I encourage you to reach out to our Support team so we can review those suspended tickets and guide you on how we can resolve it.
Hope this helps!
View comment · Posted Jul 09, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Hi Vicky!
Currently, you can’t set up a call button as part of a messaging answer flow. However our Voice API powered by Messsaging might interest you. As outlined in the article:
“The Voice API powered by Zendesk messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you using the messaging Web Widget without leaving your website. These conversations function like regular phone calls in the Zendesk Agent Workspace, except the caller does not need to dial or know a number”
Hope this helps!
View comment · Posted Jun 14, 2024 · Hiedi Kysther
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Hiedi Kysther commented,
Olá Kelly!
Você está tendo problemas para receber seu código 2FA? Se sim, você pode pedir a um de seus administradores para gerar códigos de recuperação para você. Para referência: Obtendo um código de recuperação para outra pessoa
Eu espero que isso ajude!
View comment · Posted Jun 14, 2024 · Hiedi Kysther
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