Using the Voice API powered by Zendesk messaging

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  • Mark Ganusevič

    Hi, when is it planned to roll this out natively into messaging answer bot flow?

  • Sean Chuang
    Zendesk Product Manager

    Hello, thank you for the question. It is something we have on the backlog and will assess after launch of Voice API. If you can kindly ask your developer to take a look at Quick start - Voice in Messaging as it is very easy to embed the call button (~15 mins of work). Thanks! 

  • Vernelle

    What data is collected from the caller if we wanted to implement this feature? The last time I allowed this through the support widget, it didn't collect any information from the user so it was more of a hassle than convenience for customers since we would have to ask for their phone number instead of it already appearing like it does when they call our phone line natively.


    please advise.

  • Tobias Hermanns

    When it comes to Bot automatically build in?

  • Mike DR
    Zendesk Customer Care
    Hi Vernelle! Were you able to implement a JWT for messaging and tested the call? Enabling authenticated visitors for messaging with Zendesk SDKs
  • Antonio Auctane

    Sean Chuang we currently use Voice embedded in the Classic Web Widget, together with Chat. The current set up allow us to display the Voice button only to customers who have a specific user tag.

    When we will be moving to messaging and if we were to add a button to our website with Voice API powered by Zendesk Messaging, can we still limit the visibility only to users that have a specific user tag? 


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