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Managing Talk

Using generative AI to create call summaries and transcripts on tickets

What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in t...

Edited Mar 05, 2025

3 votes  ·  34 comments

3

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34

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Managing Zendesk Talk lines

What's my plan? Suite All plans Support with Talk all plans This article describes how to m...

Edited Mar 05, 2025

18 votes  ·  14 comments

18

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14

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Zendesk Talk call transcription and summarization FAQ

What's my plan? Suite Any plan Support with Talk, any plan In this article, you'll fi...

Edited Mar 20, 2025

1 vote  ·  1 comment

1

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1

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Using the Voice API powered by Zendesk messaging

What's my plan? Suite Any plan The Voice API powered by Zendesk messaging enables you to quickly add a l...

Edited Mar 19, 2025

2 votes  ·  10 comments

2

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Understanding call recording permissions (opt-in and opt-out)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

0 votes  ·  5 comments

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5

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Understanding how Talk handles unknown callers

What's my plan? Suite All plans Support with Talk all plans When a call is received to your ...

Edited Mar 05, 2025

4 votes  ·  3 comments

4

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3

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Acquiring a German toll-free number

What's my plan? Suite All plans Support with Talk all plans In Germany, the National Regulato...

Edited Mar 05, 2025

1 vote  ·  2 comments

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2

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Managing Talk line settings

What's my plan? Suite All plans Support with Talk all plans This article describes the sett...

Edited Mar 05, 2025

3 votes  ·  5 comments

3

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5

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Managing call recording options in Talk

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

9 votes  ·  19 comments

9

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19

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Zendesk Talk call recording FAQ

What's my plan? Suite All plans Support with Talk all plans Below are some frequently asked...

Edited Mar 05, 2025

4 votes  ·  30 comments

4

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30

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Managing outgoing greetings

What's my plan? Suite All plans Support with Talk all plans Zendesk Talk enables you to con...

Edited Mar 05, 2025

5 votes  ·  14 comments

5

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14

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Routing incoming calls to groups of agents

What's my plan? Suite All plans Support with Talk all plans For each of your Talk lines, yo...

Edited Mar 05, 2025

12 votes  ·  24 comments

12

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24

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Managing overflow calls and after-hours routing with Talk

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

6 votes  ·  16 comments

6

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16

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Routing incoming calls with IVR

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

11 votes  ·  41 comments

11

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41

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Routing calls based on business hours

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Profe...

Edited Mar 05, 2025

4 votes  ·  8 comments

4

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8

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Blocking unwanted callers

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional ...

Edited Mar 05, 2025

0 votes  ·  11 comments

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11

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