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  1. Zendesk help
  2. Talk
  3. Using Talk for voice
  4. Managing Talk
  1. Zendesk help
  2. Talk
  3. Using Talk for voice
  4. Managing Talk

Managing Talk

  • Managing Zendesk Talk lines
  • Using omnichannel routing to route calls
  • Understanding call recording permissions (opt-in and opt-out)
  • Understanding how Talk handles unknown callers
  • How to acquire a German Toll Free number
  • Managing Talk line settings
  • Managing call recording options in Talk
  • Zendesk Talk call recording FAQ
  • Managing outgoing greetings
  • Routing incoming calls to groups of agents
  • Managing overflow calls and after-hours routing with Talk
  • Routing incoming calls with IVR
  • Routing calls based on business hours
  • Blocking unwanted callers
  • Managing Zendesk Talk lines
  • Using omnichannel routing to route calls
  • Understanding call recording permissions (opt-in and opt-out)
  • Understanding how Talk handles unknown callers
  • How to acquire a German Toll Free number
  • Managing Talk line settings
  • Managing call recording options in Talk
  • Zendesk Talk call recording FAQ
  • Managing outgoing greetings
  • Routing incoming calls to groups of agents
  • Managing overflow calls and after-hours routing with Talk
  • Routing incoming calls with IVR
  • Routing calls based on business hours
  • Blocking unwanted callers
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