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Managing Talk
Using generative AI to create call summaries and transcripts on tickets
Edited Feb 11, 2025
3 votes · 34 comments
3
Votes
34
Comments
Edited Jun 21, 2024
18 votes · 14 comments
18
Votes
14
Comments
Zendesk Talk call transcription and summarization FAQ
Edited Feb 11, 2025
1 vote · 1 comment
1
Vote
1
Comment
Using the Voice API powered by Zendesk messaging
Edited Jul 01, 2024
2 votes · 10 comments
2
Votes
10
Comments
Understanding call recording permissions (opt-in and opt-out)
Edited Dec 09, 2024
0 votes · 5 comments
0
Votes
5
Comments
Understanding how Talk handles unknown callers
Edited Jun 21, 2024
4 votes · 3 comments
4
Votes
3
Comments
Acquiring a German toll-free number
Edited Jan 18, 2025
1 vote · 2 comments
1
Vote
2
Comments
Edited Dec 10, 2024
3 votes · 5 comments
3
Votes
5
Comments
Managing call recording options in Talk
Edited Dec 16, 2024
9 votes · 18 comments
9
Votes
18
Comments
Zendesk Talk call recording FAQ
Edited Jul 29, 2024
4 votes · 30 comments
4
Votes
30
Comments
Edited Feb 02, 2025
5 votes · 14 comments
5
Votes
14
Comments
Routing incoming calls to groups of agents
Edited Jun 21, 2024
12 votes · 24 comments
12
Votes
24
Comments
Managing overflow calls and after-hours routing with Talk
Edited Feb 05, 2025
6 votes · 16 comments
6
Votes
16
Comments
Routing incoming calls with IVR
Edited Feb 05, 2025
11 votes · 41 comments
11
Votes
41
Comments
Routing calls based on business hours
Edited Jun 21, 2024
4 votes · 8 comments
4
Votes
8
Comments
Edited Dec 09, 2024
0 votes · 11 comments
0
Votes
11
Comments