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Using Talk


Zendesk Talk resources for voice

Zendesk voice and text number regulatory requirements

Understanding Embedded voice

Understanding how voice calls become tickets

About Zendesk Talk plan types

See all 13 articles

Choosing the right line type for voice

Activating the voice channel and configuring general settings

Connecting an external AI agent using a SIP-IN line

Adding a SIP-IN line

Configuring voice channel settings

See all 23 articles

Using generative AI to create call summaries and transcripts on tickets

Managing Zendesk phone lines

Call transcription and summarization FAQ

Using the Voice API powered by Zendesk messaging

Understanding call recording permissions (opt-in and opt-out)

See all 16 articles

Reporting on calls with Explore

Reviewing Talk usage charges

Reporting on network and audio quality for voice

Monitoring calls with the live calls dashboard

Analyzing call activity with the Talk Team dashboard

See all 8 articles

Getting started with text

Zendesk Text number availability and pricing

Adding and managing text numbers

Automating SMS support with ticket triggers that send texts

Reviewing Text history (Talk Team and Advanced)

See all 7 articles


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