Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Zendesk Talk resources for voice
Zendesk voice and text number regulatory requirements
Understanding Embedded voice
Understanding how voice calls become tickets
About Zendesk Talk plan types
See all 13 articles
Choosing the right line type for voice
Activating the voice channel and configuring general settings
Connecting an external AI agent using a SIP-IN line
Adding a SIP-IN line
Configuring voice channel settings
See all 23 articles
Using generative AI to create call summaries and transcripts on tickets
Managing Zendesk phone lines
Call transcription and summarization FAQ
Using the Voice API powered by Zendesk messaging
Understanding call recording permissions (opt-in and opt-out)
See all 16 articles
Reporting on calls with Explore
Reviewing Talk usage charges
Reporting on network and audio quality for voice
Monitoring calls with the live calls dashboard
Analyzing call activity with the Talk Team dashboard
See all 8 articles
Getting started with text
Zendesk Text number availability and pricing
Adding and managing text numbers
Automating SMS support with ticket triggers that send texts
Reviewing Text history (Talk Team and Advanced)
See all 7 articles