Managing Talk line settings

Return to top


  • Madison Wrubleski

    Is there a way to limit what numbers each agent sees? For example, I want Agent #1 to see lines 2, 4, and 6. But I want Agent #2 to only see lines 1, 3, and 5. Or even if we could have these limited by groups - i.e. patient support group only sees line #2 and customer support group only sees line #3? Thanks!

  • Brandon Tidd
    User Group Leader Community Moderator
    Zendesk Luminary
    The Humblident Award - 2021

    Hey Madison Wrubleski

    Unfortunately there is no option for this presently, but I think it's a great suggestion.  I would recommend cross posting this feedback in the Community Feedback section for either Talk or Agent Workspace, as I could see this being rolled into the new Customized Layout Builder.

    Make sure to document the use case in your feedback as to why this would help your team specifically, as that type of information helps inform the team's decisions on which pieces of feedback to champion forward.



Please sign in to leave a comment.

Powered by Zendesk