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Using Zendesk Admin Center



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Lisa Kelly

Zendesk Documentation Team

Edited Oct 08, 2024


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19 comments

Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it?

Thanks in advance!

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Brett Bowser

Zendesk Community Manager

Hey Jorge, 
 
It looks like that EAP is no longer active. I've copied the most recent update from our PM regarding this: 
 

We have been hearing from a lot of our Customers that they would like to see Custom Objects integrate seamlessly with Tickets, Triggers and other features of Zendesk. We have started our journey in improving Custom Objects and intend to make considerable progress in 2022 around this.
 

Given that we are building a new version of Custom Objects, we will not be taking up any new EAP requests for Sunshine Data manager at this point. However, those of our customers already using this capability can continue to do so. Please reach out to me (ashwin.raju@zendesk.com) or to your Customer Success team if you have any questions.

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I want to CANCEL MY ACCOUNT.

NO LONGER USING THIS RESOURCE

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Gabriel Manlapig

Zendesk Customer Care

Hi Janete,
 
The account owner can cancel the account at anytime under:
 
Zendesk Products icon () in the top bar, then click Admin Center > Billing > Subscription > Go to Cancellations. Click "Cancel your account".
 
Please note that the cancellation your entire Zendesk account is immediate, so be sure to export any data prior to cancelling! 
 
For reference, please see this article: How do I cancel my account?
 
I hope this answer your questions. Thank you!
 

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I signed up for the free trial on Zendesk, but was blocked. I then purchased the service and was still blocked. I contacted support and they activated my account. However, I signed up for the free trial for the sales module, but when they activated my account I have the help desk module. I contacted the person who helped me and they said they forwarded a message to my account manager, but it has been about three days now and I have not heard anything back yet. How do I find and contact my account manager? 

 

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Kacey Zeccola

Zendesk Community Manager

Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.

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Hi Lisa,

I am reaching out to check on the progress of our ticket # 11752684. It has been, more than 2 months since we renewed our subscription and unfortunately, we haven't received any updates or responses from our Renewal manager regarding the invoice discrepancy for charging the service that we requested to remove from our subscription plan even before the renewal date.

This matter is extremely urgent. Requires attention. Our team heavily relies on the services provided.  We kindly ask for expedited assistance in resolving this issue.

Could you please provide us with an update, Eagerly anticipate a prompt resolution.

Thank you.

Regards,

GFASHION IT ADMIN

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Brett Bowser

Zendesk Community Manager

Hey GF Admin,

I checked on your ticket and it looks like it's been escalated to our Sales team as of 10 minutes ago. 
 
They will follow up with you there with more information.
 
Thanks for bringing this to our attention!

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We are also having issues getting a renewal agreement after initiating in November. Submitted a ticket this am if someone could help asap #12251998. Much appreciated. 

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Hi Team,

I'm integrating Zendesk in my tool/application where we need the OAuth 2.0 process for authorization, I have gone through the official documentation of API reference for the same, but facing an issue.

Issue:

I have created an account on Zendesk and created the Oauth Client APP. when we are authorized with the same account it works fine. when we authorize another Zendesk account then it's not working getting an error (Invalid Authorization Request No such client) 

 

here is URL for the reference:

https://{subdomain}.zendesk.com/oauth/authorizations/new?response_type=code&redirect_uri=http://localhost:49417/listen/zendesk&client_id=Cloudsocial_zendesk&scope=read+write

If possible, let's us help to connect with developers for a quick call.

 

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I am sick of entering details in Internal Notes and Zendesk deleting some or all of my notes. This last time I actually clicked the save button 3 times during the process of entering my notes. I never know if my contacts entered within my Deals are going to show up or not. I AM SICK OF THIS CRAP. It is like you do not want my business. Out of the blue, I got a call from one of your competitors and asked if i was interested in looking at his system... I WAS VERY WILLING TO LOOK which I never have before... Zendesk is getting worse by the day. And you do not respond!

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My microphone just started randomly muting itself without any indication cutting off my messages left & making me have to call customers back 2-4 times to get through one call. Does anyone know why that is happening and a fix for it?

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Hola no e podido cambiar de ciudad que debo de Aser 

Me mudé de Miami a Texas grasias si me pueden ayudar 

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i need ticket please give me ((

 

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Paolo

Zendesk Engineering

Hi Dido,
 
You may reach out to our Support team if you need help with any of our products. For more information, please check this article Contacting Zendesk Customer Support
 
Best,
Paolo | Technical Support Engineer | Zendesk

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Hi

 

The “Get Help” button doesn't work on our Zendesk domain.

 

I have tried troubleshooting and had no luck. I cleared the cache, and I tried it on incognito mode but it didn't work on Chrome or Edge.

 

 

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For the life of me i can't figure out how to set up and incorporate AI into my zendesk account. I need specific help. Is there anyone I can talk to about the capabilities of my account because I want to use zendesk to the fullest potential. I've had the account for over 10 years and I know about macros and triggers. I want to know more about how to apply a knowledgebase and use AI in the ticket system. 

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Paolo

Zendesk Engineering

Hi Debbie,
 
Good day! If you are looking for specific help, I highly encourage you to reach out to our Support Team so that we can assist you further. For more information, please refer to this article: Contacting Zendesk Customer Support.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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Hi Team,

Where can I place feedback around the UI for the pop-out menu? Really not a fan of it at all, does not make nagivating around any easier.

 

Cheers!

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