Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. It also includes settings to manage the Support ticketing interface, including views, macros, triggers, automations, and more.
Admin Center is available for Support, Guide, Chat, Talk, Explore, and Sell. Customers with Legacy Sell accounts do not have access to Admin Center.
The features you can access in Admin Center varies depending on whether you’re an account owner, admin, or agent.
Opening Admin Center
You can open Admin Center directly from the product tray or from links on Zendesk Settings pages.
To open Admin Center
- Open any Zendesk product.
- Click the Zendesk Products icon () in the top bar, then select Admin Center.
The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.
Navigating Admin Center
Use Admin Center home page as a starting point for managing your Admin Center settings. For details, see Admin Center settings.
Icon | Name | Description |
---|---|---|
Account | Billing, security, audit log, and other account essentials | |
People | Team management, user and organization fields, bulk actions, and tags | |
Channels | Ways to connect with customers, from email and voice to messaging and self-serve automation | |
Workspaces | Managing how team members use Zendesk, from views and macros to the Agent Workspace | |
Objects and rules | Ticket fields, triggers, automations, and more | |
Apps and integrations | Apps, APIs, targets, webhooks, and other ways to get data in and out of Zendesk |
Searching for settings in Admin Center
You can search for settings in Admin Center to find where they are located. Search results are limited to Admin Center pages. For example, you can search for Triggers, but not the name of an individual trigger on the Triggers page.
You can also use a curated set of search keywords and synonyms to find pages. For example, when you search for account owner, the search result is the Account > Billing > Contacts page where the account owner is set. When you search for staff, the search results include any page that has settings for team members.
To search for Admin Center settings
- In any product, click the Zendesk Products icon () in the top bar, then select Admin Center
- Locate the search field () at the top of the navigation list.
- Enter your search term.
As you start to type, you'll see a list of results that match the term you entered.
- Click a search result to open that page.
Accessing recently viewed settings
As you navigate between settings, Admin Center automatically saves last the five settings pages you viewed. You can use this as a shortcut to switch between settings.
- Click to open the Recently viewed menu.
- Select a setting.
Viewing the Support Admin home page (Legacy)
- Your account domain name, including your subdomain
- The number and status of the Pod that hosts your account
- System updates that impact your account
- A quick link to Admin Center where you can manage account settings
- A snapshot of your current feature usage, including macros, triggers, automations, and views
Agents have access to a version of the Admin page that's tailored to their permissions and needs.
To access the Admin home page
-
In Support, click the Admin () icon in the sidebar.
Tip: Bookmark the page for quick one-click access. The URL is https://yoursubdomain.zendesk.com/agent/admin/overview.
10 Comments
Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it?
Thanks in advance!
It looks like that EAP is no longer active. I've copied the most recent update from our PM regarding this:
I want to CANCEL MY ACCOUNT.
NO LONGER USING THIS RESOURCE
The account owner can cancel the account at anytime under:
Zendesk Products icon () in the top bar, then click Admin Center > Billing > Subscription > Go to Cancellations. Click "Cancel your account".
Please note that the cancellation your entire Zendesk account is immediate, so be sure to export any data prior to cancelling!
For reference, please see this article: How do I cancel my account?
I hope this answer your questions. Thank you!
I signed up for the free trial on Zendesk, but was blocked. I then purchased the service and was still blocked. I contacted support and they activated my account. However, I signed up for the free trial for the sales module, but when they activated my account I have the help desk module. I contacted the person who helped me and they said they forwarded a message to my account manager, but it has been about three days now and I have not heard anything back yet. How do I find and contact my account manager?
Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.
Hi Lisa,
I am reaching out to check on the progress of our ticket # 11752684. It has been, more than 2 months since we renewed our subscription and unfortunately, we haven't received any updates or responses from our Renewal manager regarding the invoice discrepancy for charging the service that we requested to remove from our subscription plan even before the renewal date.
This matter is extremely urgent. Requires attention. Our team heavily relies on the services provided. We kindly ask for expedited assistance in resolving this issue.
Could you please provide us with an update, Eagerly anticipate a prompt resolution.
Thank you.
Regards,
GFASHION IT ADMIN
I checked on your ticket and it looks like it's been escalated to our Sales team as of 10 minutes ago.
They will follow up with you there with more information.
Thanks for bringing this to our attention!
We are also having issues getting a renewal agreement after initiating in November. Submitted a ticket this am if someone could help asap #12251998. Much appreciated.
Hi Team,
I'm integrating Zendesk in my tool/application where we need the OAuth 2.0 process for authorization, I have gone through the official documentation of API reference for the same, but facing an issue.
Issue:
I have created an account on Zendesk and created the Oauth Client APP. when we are authorized with the same account it works fine. when we authorize another Zendesk account then it's not working getting an error (Invalid Authorization Request No such client)
here is URL for the reference:
https://{subdomain}.zendesk.com/oauth/authorizations/new?response_type=code&redirect_uri=http://localhost:49417/listen/zendesk&client_id=Cloudsocial_zendesk&scope=read+write
If possible, let's us help to connect with developers for a quick call.
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