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  • Jorge Hueso

    Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it?

    Thanks in advance!

  • Brett Bowser
    Zendesk Community Manager
    Hey Jorge, 
    It looks like that EAP is no longer active. I've copied the most recent update from our PM regarding this: 

    We have been hearing from a lot of our Customers that they would like to see Custom Objects integrate seamlessly with Tickets, Triggers and other features of Zendesk. We have started our journey in improving Custom Objects and intend to make considerable progress in 2022 around this.

    Given that we are building a new version of Custom Objects, we will not be taking up any new EAP requests for Sunshine Data manager at this point. However, those of our customers already using this capability can continue to do so. Please reach out to me ( or to your Customer Success team if you have any questions.

  • Janete Klepacz

    I want to CANCEL MY ACCOUNT.


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Janete,
    The account owner can cancel the account at anytime under:
    Zendesk Products icon () in the top bar, then click Admin Center > Billing > Subscription > Go to Cancellations. Click "Cancel your account".
    Please note that the cancellation your entire Zendesk account is immediate, so be sure to export any data prior to cancelling! 
    For reference, please see this article: How do I cancel my account?
    I hope this answer your questions. Thank you!
  • D Hooper

    I signed up for the free trial on Zendesk, but was blocked. I then purchased the service and was still blocked. I contacted support and they activated my account. However, I signed up for the free trial for the sales module, but when they activated my account I have the help desk module. I contacted the person who helped me and they said they forwarded a message to my account manager, but it has been about three days now and I have not heard anything back yet. How do I find and contact my account manager? 


  • Kacey Zeccola
    Zendesk Community Manager

    Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.


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