Zendesk Admin Center provides a central location for managing global, cross-product settings such as account ownership, subscriptions, security settings, integrations, and custom objects. It also includes settings to manage the Support ticketing interface, including views, macros, triggers, automations, and more.
Admin Center is available for Support, Guide, Chat, Talk, Explore, and Sell. Customers with Legacy Sell accounts do not have access to Admin Center.
The features you can access in Admin Center varies depending on whether you’re an account owner, admin, or agent.
Opening Admin Center
You can open Admin Center directly from the product tray or from links on Zendesk Settings pages.
To open Admin Center
- Open any Zendesk product.
- Click the Zendesk Products icon (
) in the top bar, then select Admin Center.
The Admin Center home page appears. Use this page as a starting point for managing your Admin Center tasks.
Note: Agents have access to a version of Admin Center Home that's tailored to their permissions and needs.
Viewing account information on Admin Center Home
- Your account subdomain: Listed at the top of the home page, your account subdomain is part of the URL address you use to access your Zendesk account. Your subdomain uniquely identifies your Zendesk account on the network.
- Pod number, data center, and account status: Listed at the bottom of the page, you’ll find the Pod number and data center location that hosts your account. You’ll also find a link to check your account status.
- Usage summaries: Summaries from the usage dashboards in your account. These summaries help you monitor and manage your account for data storage usage, API usage, and automated resolution usage. The summaries include alerts if your account is near or over your usage limits.
- Zendesk updates: Update feeds from articles and notifications posted by Zendesk. These feeds contain useful information that may impact your account. The feeds include tabs for Announcements, What’s new monthly summaries, Developer updates, Release notes, and Service notifications. Click Zendesk updates to open that section of the Zendesk help center. Click a tab, then click View all to see all topics associated with that tab in the Zendesk help center.
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Feature usage: A snapshot of your current feature usage, including macros, triggers, and automations. Feature usage helps you track down and remove macros, triggers, and automations that don’t get much use. In addition, you can search for “overly-used” features that might need to be modified to balance the load. For example, splitting a trigger that works across multiple ticket channels into separate triggers for each channel. The table shows:
- Active: The number of active features in each category.
- Runs: The number of times a feature ran in the last 24 hours.
- Unused: The number of features that were not used in the last 30 days.
Click Macros, Triggers, or Automations as a shortcut to open that page in Admin Center.
Viewing usage and update details
Items on Admin Center Home include links with more detailed information.
To view usage dashboards
- Open Admin Center.
- Click a Usage summary to open the associated usage dashboard.
To view details about Zendesk updates
- Open Admin Center.
- Click an update tab to pick an update category.
- Click a link to open the update you want to view.
A document opens with details about the update.
Navigating Admin Center
Use Admin Center home page as a starting point for managing your Admin Center settings. For details, see Admin Center settings.
| Icon | Name | Description |
|---|---|---|
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Account | Billing, security, audit log, and other account essentials |
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People | Team management, user and organization fields, bulk actions, and tags |
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Channels | Ways to connect with customers, from email and voice to messaging and self-serve automation |
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Workspaces | Managing how team members use Zendesk, from views and macros to the Agent Workspace |
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Objects and rules | Ticket fields, triggers, automations, and more |
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Apps and integrations | Apps, APIs, targets, webhooks, and other ways to get data in and out of Zendesk |
Searching for settings in Admin Center
You can search for settings in Admin Center to find where they are located. Search results are limited to Admin Center pages. For example, you can search for Triggers, but not the name of an individual trigger on the Triggers page.
You can also use a curated set of search keywords and synonyms to find pages. For example, when you search for account owner, the search result is the Account > Billing > Contacts page where the account owner is set. When you search for staff, the search results include any page that has settings for team members.
To search for Admin Center settings
- In any product, click the Zendesk Products icon () in the top bar, then select Admin Center
- Locate the search field (
) at the top of the navigation list. - Enter your search term.
As you start to type, you'll see a list of results that match the term you entered.
- Click a search result to open that page.
Accessing recently viewed settings
As you navigate between settings, Admin Center automatically saves the last five settings pages you viewed. You can use this as a shortcut to switch between settings.
- Click to open the Recently viewed menu.
- Select a setting.
Closing and reopening the navigation panel
| Close the panel | Reopen the panel | |
|---|---|---|
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To close the navigation panel
- Hover your mouse over the top of the navigation pane until you see a close icon (<).
- Click the close icon (<) to close the panel.
When the panel is closed, you can continue to select settings.
- Click a settings icon to view settings, then select a setting.
After the settings you picked appear, the panel closes automatically.
To reopen the navigation panel
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Click the open icon (>) at the top of the navigation panel.
Open and close changes to the navigation panel are saved per user and persist across browser sessions.
Getting help
Admin Center Home includes access to resources that help you set up your Zendesk account and learn about Zendesk features, so you can start serving your customers faster.
- To get help, click the help icon (?) at the top of the page.
A list of setup instructions appears. You can use help to:
- View step-by-step setup guides with tutorial videos.
- Find links to articles, community posts, and training courses.
- Search articles in the Zendesk help center.