Recent searches


No recent searches

What is a Pod?



Edited Aug 26, 2024


27

6

6 comments

I'm not seeing our pod information in Admin or the status page. What am I missing?

0


Hi Jamie, sorry for the confusion! In your Support instance, click the gear icon in the left-hand toolbar -- that'll take you to the /agent/admin/overview page in your Support account, and your Pod should then be listed under your account subdomain at the top right of that page. I'll see if we can make it more clear on this page. 

0


Doesn't exist anymore after migration to 'Admin center'

But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.

0


image avatar

Pablo Kenney

Zendesk Product Manager

Hi Olli,

The pod number is still available at /agent/admin/overview. Here's what it looks like in my account. 


 

0


image avatar

Tim Grimshaw

Zendesk Luminary

Hi Team! Since that page (the settings page) basically just tells you to go to the new admin center, is it possible to list the pod number somewhere obvious in the new admin center pls? e.g. on https://domain.zendesk.com/admin/home etc?

1


image avatar

Destiny

Zendesk Customer Care

Hello Tim,
 
That's an excellent idea! While I'm not aware of any immediate plans to incorporate pod information into the Admin Center, I encourage you to share this valuable feedback on our Admin Center forum. Engaging with other community members who may be in a similar position can raise visibility around this suggestion. Topics that garner significant attention typically get reviewed by our product managers during their roadmap planning sessions.
 
When providing feedback, including specific use cases, detailing the impact, and describing your current process can greatly assist our product teams in grasping the depth of the requirement as they develop potential solutions. For insight on how to convey your feedback effectively, take a look at our Product feedback guidelines.
 
We highly value the input we receive from customers—it plays a crucial role in shaping the evolution of Zendesk features. Your active participation and advocacy in our forums are powerful ways to influence the future of our product offerings.

0


Please sign in to leave a comment.