When you need help on using Zendesk products, there are different options you can use for contacting Zendesk Customer Support. This article contains the following topics:
Option 1: Contacting Customer Support via email
Email us at firstname.lastname@example.org.
Option 2: Searching our Help Center and asking your peers in the Community
Use the Zendesk Help Center to browse for information or search for an answer to your question. For more information, see Welcome to the Zendesk Help Center (support.zendesk.com).
For help from Zendesk experts, post your questions to the Zendesk Community. The community is a great location for trading ideas with other users.
- Sign in to your Zendesk Help Center account.
- Head to the community home page to browse topics.
- Ask your question by creating a new post.
Alternatively, you can leave a comment and ask for help on articles published in the Help Center. For detailed instructions, see How to comment on an article or post.
If you are looking for training on how to use different Zendesk products, visit our free on-demand training.
Option 3: Contacting your Zendesk account representative
Some customers can contact their dedicated account manager directly from Admin Center. The account owner can click the Zendesk Products icon () in the top bar, then select Admin Center followed by Billing. The account manager may be listed under Your Zendesk Team.
If you do not see your Zendesk team listed, contact us through Messaging by clicking on the widget at the lower right-hand corner of this page. You can follow the instructions above and indicate that you have a Sales question to be connected to your account representative.