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How to comment on an article or post

Brett Bowser
  • Edited
Zendesk Community Manager

When viewing Zendesk Help Center articles, you may run into an article that you have questions about. We monitor all of our articles for new comments and welcome your feedback in the comment section. 

Note: Anonymous users cannot comment on articles. You must log in to a Zendesk Help Center user account to draft a comment.

Instructions for commenting

Part 1: Sign in (or sign up, if you're posting for the first time)

  1. Click Sign in from the upper right hand corner.
  2. Enter your email address and password, or choose to log in via a social network
Note: Even if you've started a trial or purchased a subscription to Zendesk products, the first time you post, you must create an account as an end user in our help center. To learn how, see the article: How to create a Zendesk Help Center account.

Part 2: Draft and post your comment

  1. At the bottom of the article, click Add a comment and draft your comment
  2. Optionally, you can select formatting options from the toolbar. For more information on formatting options, see article editor toolbar reference.
  3. Click Submit. Your posted comment will alert any of the article's followers, as well as the Zendesk team monitoring comments. We'll help you find an answer shortly!

 

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14 Comments

  • Greemus software

    Thank you for this information

    1
  • Elle Spark

    Nice Information!
    But one thing that i need to ask does zendesk have moderators to monitor the content, or it is just going on.

    2
  • Devan La Spisa
    Zendesk Community Manager

    Hello Elle Spark,

    Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is a total team effort to keep the community in tip-top shape and keep unwanted shenanigans out. If you would like to know more about our moderator program, you find more information in this article. :D

    Best regards. 

    0
  • Roban

    Thanks for sharing.

    0
  • Cindy Fang

    Hi, 

    I'm trying to make an api request to /api/v2/incremental/ticket_metric_events but I get the error shown below: 

    {

      "error": "InvalidEndpoint",

      "description": "Not found"

    }

    Any help would be appreciated, thanks!

    0
  • Tony
    Hi Cindy,
     
    when you get an error like "InvalidEndpoint", it means this specific endpoint doesn't exist.
     
    So, basically, it could be related to the fact that you didn't write the endpoint correctly.

    This specific endpoint is documented here, and it looks like you need to request via GET method, and specify the epoch time at the end (there are free online epoch time converted if you need one).
     
    The endpoint should look like this:
    https://YourSubdomain.zendesk.com/api/v2/incremental/ticket_metric_events?start_time=1632820514
     
    Try to replace YourSubdomain with your subdomain, and try to call that endpoint via PostMan or similar (keep in mind to authenticate the request as well).
     
    Best,
    0
  • Jared Rosen

    Hey there,

    I run a support/knowledge base and would love some input, here. What I'd love to be able to see is, in addition to the "did this article help yes or no" - to have the customer be able to add a comment about why they downvoted the article. Obviously, our user base isn't tied into Zendesk or have creds so they would not be signed in to do this. How can I make a "comment section" at the bottom of our support pages without our audience needing to sign in? 

    2
  • Kerri Rickard

    I agree I would like our customers to let us know why they voted no to help us change the content 

    0
  • Anne Ronalter
    Zendesk Customer Care
    Hello Jared,

    Thank you for your Feedback on that.

    At this time, unfortunately, we don't support end-users commenting on articles if they are not signed in.

    Please feel free to create a Feedback Post about this topic.
    0
  • Digital Salam

    Hi There,

    I want to do a blog posting on Zendesk. Can you Kindly guide me how can I?

     

    Regards

    Sidra

    0
  • Nicole Saunders
    Zendesk Community Manager

    Digital Salam we do not accept blog posts from external parties at this time; all of our blog posts are written by our own teams. 

    0
  • Nicholas Cipolla

    I'm unable to add comments to any of our guide articles. I have "Open for Comments" checked in all of the articles and they are published. I've tried in both Safari and Chrome. I'm logged in as an Admin and we have a Professional plan. Any suggestions?

    0
  • Joyce
    Zendesk Customer Care
    Hello Nicholas,
     
    I created a ticket for this concern so we could troubleshoot the issue. We'll continue assisting you via email.
     
    Thanks!
    0
  • Elle Spark

    Thanks for sharing mate.

    0

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