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16 Comments
Thank you for this information
Nice Information!
But one thing that i need to ask does zendesk have moderators to monitor the content, or it is just going on.
Hello Elle Spark,
Great question! We do have a team of moderators who keep an eye out for the community and flag content that doesn't belong in the community, along with the Zendesk staff. It's is a total team effort to keep the community in tip-top shape and keep unwanted shenanigans out. If you would like to know more about our moderator program, you find more information in this article. :D
Best regards.
Thanks for sharing.
Hi,
I'm trying to make an api request to /api/v2/incremental/ticket_metric_events but I get the error shown below:
{
"error": "InvalidEndpoint",
"description": "Not found"
}
Any help would be appreciated, thanks!
when you get an error like "InvalidEndpoint", it means this specific endpoint doesn't exist.
So, basically, it could be related to the fact that you didn't write the endpoint correctly.
This specific endpoint is documented here, and it looks like you need to request via GET method, and specify the epoch time at the end (there are free online epoch time converted if you need one).
The endpoint should look like this:
https://YourSubdomain.zendesk.com/api/v2/incremental/ticket_metric_events?start_time=1632820514
Try to replace YourSubdomain with your subdomain, and try to call that endpoint via PostMan or similar (keep in mind to authenticate the request as well).
Best,
Hey there,
I run a support/knowledge base and would love some input, here. What I'd love to be able to see is, in addition to the "did this article help yes or no" - to have the customer be able to add a comment about why they downvoted the article. Obviously, our user base isn't tied into Zendesk or have creds so they would not be signed in to do this. How can I make a "comment section" at the bottom of our support pages without our audience needing to sign in?
I agree I would like our customers to let us know why they voted no to help us change the content
Thank you for your Feedback on that.
At this time, unfortunately, we don't support end-users commenting on articles if they are not signed in.
Please feel free to create a Feedback Post about this topic.
Hi There,
I want to do a blog posting on Zendesk. Can you Kindly guide me how can I?
Regards
Sidra
Digital Salam we do not accept blog posts from external parties at this time; all of our blog posts are written by our own teams.
I'm unable to add comments to any of our guide articles. I have "Open for Comments" checked in all of the articles and they are published. I've tried in both Safari and Chrome. I'm logged in as an Admin and we have a Professional plan. Any suggestions?
I created a ticket for this concern so we could troubleshoot the issue. We'll continue assisting you via email.
Thanks!
Thanks for sharing mate.
Ugh! Need help w/ Zendesk support issue but y'all have pretty much removed anyway to contact your team/company. SO painful and disappointing. Support used to be great. Ironically, comments are turned off on the one page y'all have dedicated to support...
I have been a Zendesk user since 2008. I'm the Account owner and an Admin BUT the Chatbot tells me I am not an admin and don't have access to open any kind of support requests. What is best approach to get help with requests? Who do I contact to help the robots understand that I am admin and should be able to open requests?
Sorry to hear you haven't been able to get through to us. I will pass your feedback around the bot experience along to the appropriate team. I also replied to your post here and created a ticket on your behalf so we can get this issue resolved.
Let me know if you have any questions in the meantime.
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