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Accounts and billing

Using Zendesk Admin Center

What's my plan? Zendesk Admin Center provides a central location for managing global, cross-product settings such a...

Edited Oct 08, 2024

26 votes  ·  19 comments

26

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19

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Appraising and increasing the effectiveness of your Zendesk account

What's my plan? Suite Any plan Support Any plan Are you using your Zendesk account to its ful...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Admin Center settings

What's my plan? The following table shows the type of changes you can make in Admin Center. For...

Edited Jan 21, 2025

16 votes  ·  3 comments

16

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3

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Checking your plan type or add-ons

Suite Any plan If you aren't sure which plan you're on or which add-ons you have, you can check them in th...

Edited Mar 19, 2025

19 votes  ·  0 comments

19

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Monitoring your account status with the Zendesk Status page

What's my plan? The Zendesk Status page allows Zendesk users to monitor the status of their own ...

Edited Jun 21, 2024

11 votes  ·  11 comments

11

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11

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Subscribing to status notifications for your account

What's my plan? To help you monitor your account status, you can choose to receiv...

Edited Oct 31, 2024

2 votes  ·  3 comments

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3

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Billing FAQ and resources

What's my plan? This topic contains resources to answer commonly-asked billing questions such as how to requ...

Edited Jun 21, 2024

23 votes  ·  10 comments

23

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10

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Buying Zendesk Suite

What's my plan? Suite Any plan You have several options for buying Zendesk Suite: You can start a tri...

Edited Mar 19, 2025

5 votes  ·  14 comments

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Buying Zendesk Employee Service Suite (ES)

What's my plan? Zendesk Employee Service Suite plans are designed for customers who want to exclusively use Zendesk ...

Edited Feb 11, 2025

0 votes  ·  0 comments

0

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Managing data storage in your Zendesk account

What's my plan? Suite Any plan Support Any plan You can monitor the data storage usage in yo...

Edited Mar 19, 2025

18 votes  ·  0 comments

18

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Managing API usage in your Zendesk account

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Usage > ...

Edited Mar 19, 2025

6 votes  ·  21 comments

6

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21

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Buying Zendesk Workforce engagement management add-ons (Zendesk WFM, Zendesk QA, and WEM bundle)

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Quick Look...

Edited Feb 26, 2025

0 votes  ·  0 comments

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About Zendesk account types for billing and subscription management

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription For billing and subscription managem...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

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Discovering which Zendesk plan to buy

What's my plan? Suite Any plan Support Any plan Note: This article describes a new buying fl...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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Comparing Zendesk plans and searching for features

What's my plan? Suite Any plan Support Any plan To help you make purchasing decisions, Zendes...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Buying Zendesk products

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription Subscriptions for Zendesk products...

Edited Oct 21, 2024

3 votes  ·  8 comments

3

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8

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Viewing and managing plan subscriptions

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription Subscriptions for most Zendesk pro...

Edited Jun 21, 2024

10 votes  ·  28 comments

10

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28

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Managing invoices

What's my plan? Quick Look: Admin Center > Account > Billing > Invoices Invoices for most Zendesk products are ma...

Edited Jun 21, 2024

7 votes  ·  19 comments

7

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19

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About the Contacts page

What's my plan? Quick Look: Admin Center > Account > Billing > Contacts. The Contacts page in Admin Center pag...

Edited Sep 26, 2024

0 votes  ·  0 comments

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Managing payments

What's my plan? Quick Look: Admin Center > Account > Billing > Payment Payments for most Zendesk products are man...

Edited Feb 11, 2025

14 votes  ·  39 comments

14

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39

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Changing the payment currency

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Billi...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

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0

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Price increase behavior for self-service customers

On July 12, 2023 Zendesk increased the price of certain products. This article provides information on how this incre...

Edited Jul 12, 2023

0 votes  ·  0 comments

0

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Buying the Advanced Data Privacy and Protection add-on

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Quick Look: Admin Center > Accou...

Edited Feb 11, 2025

11 votes  ·  8 comments

11

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8

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Buying the Copilot add-on

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 18, 2025

4 votes  ·  14 comments

4

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14

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Adding agent seats to your subscription

What's my plan? Quick Look: Admin Center > Account > Billing > Subscription If you've filled ...

Edited Jun 21, 2024

20 votes  ·  13 comments

20

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13

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Best practices for managing agent seats

What's my plan? If you’re responsible for managing agents seats in your Zendesk account, this article contai...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Discovering light agents and contributors that also take up paid agent seats

What's my plan? Quick Look: Admin Center > People > Team > Team members Even though users with roles like Ligh...

Edited Jun 21, 2024

1 vote  ·  7 comments

1

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7

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Requesting subscription changes

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Billin...

Edited Mar 19, 2025

0 votes  ·  11 comments

0

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11

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Allowing admins to manage subscriptions

What's my plan? Quick Look: Admin Center > Account > Billing > Contacts A billing admin is a Zendesk admin with...

Edited Sep 26, 2024

2 votes  ·  0 comments

2

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0

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Trying out a plan or feature upgrade

What's my plan? Suite Any plan Support Any plan If eligible, you can upgrade your account to ...

Edited Mar 19, 2025

0 votes  ·  1 comment

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