No one knows our products better than you, our users. We love hearing about how you use our tools and what you think would make them better. When you run into something that doesn't work quite the way you would like it to, or you have an idea for something that would enhance one of our products, we want to hear from you!
To share your suggestions, ideas, and feedback, all you need to do is post in our community forum. Before you post, we suggest that you read the product feedback guidelines, which also includes helpful information on how to write an effective feedback post. We also have a post template that you can copy and paste into your post to make formatting easy to follow. These are pinned at the top of each feedback topic.
There are several topics specifically for collection feedback on various areas of our products. Put your post in the topic that most closely aligns with what your feedback is about. If you're not sure whether you've posted in the right place, don't worry - the community managers will move your post to the right spot for you.
- Feedback - Admin Center
- Feedback - Ticketing System (Support)
- Feedback - Reporting and analytics (Explore)
- Feedback - Help Center (Guide)
- Feedback - Chat and Messaging (Chat)
- Feedback - Voice (Talk)
- Feedback - Community Forums (Gather)
- Feedback - Sales CRM (Sell)
- Feedback - Platform: Apps & Integrations
Watch this short video to learn more about how the product feedback process works at Zendesk, and what happens with your feedback after you post it in the community: