Announcements
New features, fixes, and other important announcements
- Announcing messaging reporting in Explore
- How Zendesk Does Knowledge Management Vol 3. The Solve & Evolve Loop
- Announcing embedding videos in content blocks
- Announcing rule changes to numbers for deactivated Sell Voice users
- Current and upcoming Zendesk betas
- Announcing Request an Article in Knowledge
- Announcing removal of the Discord integration
- Announcing export capabilities for Suspended Tickets view
- Announcing the new Zoom integration
- Announcing Slack Direct Messages
- Announcing Knowledge filter settings
- Preparing for the Holiday Season Community Event Summary
- Announcing the new Customer Profile Page and Activity Timeline open beta
- Announcing: Removal of native Sell integrations for Harvest, HubSpot, and Xero
- Making the move to Messaging Post Event Summary
- Announcing an easier way to sort your customers list
- Announcing a new way to create content blocks
- Search Functionality PM Roundtable
- Announcing new in-view filtering capabilities
- Announcing the removal of the ability to send text messages to Russia
- Announcing the discontinuation of automatic URL shortening for text messages
- Announcing the omnichannel routing beta
- Announcing enhanced custom role permissions for SLAs
- Announcing improved management of macros permissions for roles
- Announcing the discontinuation of some older Zendesk plans
- Announcing the new Team members page
- Community Event: Deep Dive on Zendesk Platform
- Announcing permissions change to editing organization memberships
- New Flow Builder step type: Ask if question resolved
- Announcing split single sign-on (SSO) for team members and end users
- Announcing messaging reporting in Explore
- How Zendesk Does Knowledge Management Vol 3. The Solve & Evolve Loop
- Announcing embedding videos in content blocks
- Announcing rule changes to numbers for deactivated Sell Voice users
- Current and upcoming Zendesk betas
- Announcing Request an Article in Knowledge
- Announcing removal of the Discord integration
- Announcing export capabilities for Suspended Tickets view
- Announcing the new Zoom integration
- Announcing Slack Direct Messages
- Announcing Knowledge filter settings
- Preparing for the Holiday Season Community Event Summary
- Announcing the new Customer Profile Page and Activity Timeline open beta
- Announcing: Removal of native Sell integrations for Harvest, HubSpot, and Xero
- Making the move to Messaging Post Event Summary
- Announcing an easier way to sort your customers list
- Announcing a new way to create content blocks
- Search Functionality PM Roundtable
- Announcing new in-view filtering capabilities
- Announcing the removal of the ability to send text messages to Russia
- Announcing the discontinuation of automatic URL shortening for text messages
- Announcing the omnichannel routing beta
- Announcing enhanced custom role permissions for SLAs
- Announcing improved management of macros permissions for roles
- Announcing the discontinuation of some older Zendesk plans
- Announcing the new Team members page
- Community Event: Deep Dive on Zendesk Platform
- Announcing permissions change to editing organization memberships
- New Flow Builder step type: Ask if question resolved
- Announcing split single sign-on (SSO) for team members and end users