Announcements
New features, fixes, and other important announcements
- Removal of permanently deleted Ticket IDs
- Community Event: Deep dive on Zendesk Messaging
- Announcing one-step activation for the Zendesk Agent Workspace
- Announcing improved visibility of content blocks placement
- Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets
- Announcing the Community dashboard and dataset for Zendesk in Explore
- Current and upcoming Zendesk betas
- Announcing modernized field management for tickets, users, and organizations
- Announcing: Removal of basic authentication with Exchange/Office 365 (calendar) in Zendesk Sell
- Announcing: Removal of support for integrating Sell contacts with Microsoft Exchange
- Announcing lookup relationship fields for Support
- Community Event: Use Zendesk like a pro! Top tips from the Community Moderators!
- Announcing the rollback of Contact Details Updates in help center
- Announcing SMS subscriptions for account status notifications
- An easier way to see upcoming SLA breaches
- Announcing schedules to the nearest 15 minutes
- Announcing the Zendesk agent statuses EAP
- Removal of the legacy Microsoft Teams integration
- Announcing the new content block editor
- Community Event: Boosting productivity and revenue with Sell Automations
- Announcing expanded ticket footers
- Announcing resizing the ticket properties panel
- Announcing IP address updates for some Zendesk services
- Support Q/A: Expert roundtable on triggers & automations event wrap-up
- Announcing composer enhancements
- Announcing live agent status metrics and drill in
- Announcing changes to the Ticket Metric Events API
- Community Event: Driving growth with customer experience
- Announcing the new Microsoft Teams integration
- Announcing trigger categories
- Removal of permanently deleted Ticket IDs
- Community Event: Deep dive on Zendesk Messaging
- Announcing one-step activation for the Zendesk Agent Workspace
- Announcing improved visibility of content blocks placement
- Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets
- Announcing the Community dashboard and dataset for Zendesk in Explore
- Current and upcoming Zendesk betas
- Announcing modernized field management for tickets, users, and organizations
- Announcing: Removal of basic authentication with Exchange/Office 365 (calendar) in Zendesk Sell
- Announcing: Removal of support for integrating Sell contacts with Microsoft Exchange
- Announcing lookup relationship fields for Support
- Community Event: Use Zendesk like a pro! Top tips from the Community Moderators!
- Announcing the rollback of Contact Details Updates in help center
- Announcing SMS subscriptions for account status notifications
- An easier way to see upcoming SLA breaches
- Announcing schedules to the nearest 15 minutes
- Announcing the Zendesk agent statuses EAP
- Removal of the legacy Microsoft Teams integration
- Announcing the new content block editor
- Community Event: Boosting productivity and revenue with Sell Automations
- Announcing expanded ticket footers
- Announcing resizing the ticket properties panel
- Announcing IP address updates for some Zendesk services
- Support Q/A: Expert roundtable on triggers & automations event wrap-up
- Announcing composer enhancements
- Announcing live agent status metrics and drill in
- Announcing changes to the Ticket Metric Events API
- Community Event: Driving growth with customer experience
- Announcing the new Microsoft Teams integration
- Announcing trigger categories