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  1. Zendesk help
  2. Zendesk updates
  3. Announcements
  1. Zendesk help
  2. Zendesk updates
  3. Announcements

Announcements

New features, fixes, and other important announcements

  • Announcing Google Analytics 4 for Help Center
  • Announcing dynamic content for Unified Agent Status
  • Announcing the ability to dynamically adapt dashboard data based on viewer
  • Announcing new formatting tools in the content blocks editor
  • [OPEN BETA] Announcing custom fields filtering in the new request list experience
  • Announcing customizable sections for deal attributes on deal details page in Sell
  • Web Widgets (messaging and Classic) will no longer be supported on Internet Explorer 11
  • Current and upcoming Zendesk betas
  • Announcing the retirement of Zendesk’s On-Premise WhatsApp Hosting
  • Announcing board view for deals in Sell
  • Announcing the macro suggestions EAP
  • Announcing custom ticket statuses
  • Announcing primary email verification for team members
  • Announcing idle timeout for unified agent statuses
  • Announcing improved readability of lead attributes in Sell
  • Announcing the removal of Net Promoter Score (NPS)
  • Announcing answer-level Flow Builder reporting in Explore
  • Announcing new formatting tools for images in content blocks
  • Announcing Type-ahead Filtering in Knowledge
  • Announcing enhancements to triggers and automations
  • Announcing publishing content blocks without impacting article status
  • Announcing - Channel Name as a trigger condition for messaging
  • Announcing - Slack Direct Messages Multiple Handle Support
  • Acting with a unified customer view on Zendesk
  • Announcing filtering the audit log by the Item column
  • Announcing the removal of native Sell integrations for Google Drive and Dropbox
  • What's New + Community Day November 9
  • Zendesk User Groups Have Launched!
  • Announcing messaging in the iOS Zendesk Support mobile app
  • Announcing a new conversation view in Sell
  • Announcing Google Analytics 4 for Help Center
  • Announcing dynamic content for Unified Agent Status
  • Announcing the ability to dynamically adapt dashboard data based on viewer
  • Announcing new formatting tools in the content blocks editor
  • [OPEN BETA] Announcing custom fields filtering in the new request list experience
  • Announcing customizable sections for deal attributes on deal details page in Sell
  • Web Widgets (messaging and Classic) will no longer be supported on Internet Explorer 11
  • Current and upcoming Zendesk betas
  • Announcing the retirement of Zendesk’s On-Premise WhatsApp Hosting
  • Announcing board view for deals in Sell
  • Announcing the macro suggestions EAP
  • Announcing custom ticket statuses
  • Announcing primary email verification for team members
  • Announcing idle timeout for unified agent statuses
  • Announcing improved readability of lead attributes in Sell
  • Announcing the removal of Net Promoter Score (NPS)
  • Announcing answer-level Flow Builder reporting in Explore
  • Announcing new formatting tools for images in content blocks
  • Announcing Type-ahead Filtering in Knowledge
  • Announcing enhancements to triggers and automations
  • Announcing publishing content blocks without impacting article status
  • Announcing - Channel Name as a trigger condition for messaging
  • Announcing - Slack Direct Messages Multiple Handle Support
  • Acting with a unified customer view on Zendesk
  • Announcing filtering the audit log by the Item column
  • Announcing the removal of native Sell integrations for Google Drive and Dropbox
  • What's New + Community Day November 9
  • Zendesk User Groups Have Launched!
  • Announcing messaging in the iOS Zendesk Support mobile app
  • Announcing a new conversation view in Sell
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