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  1. Zendesk help
  2. Zendesk updates
  3. Announcements
  1. Zendesk help
  2. Zendesk updates
  3. Announcements

Announcements

New features, fixes, and other important announcements

  • June 2023 Zendesk Community Events and User Groups
  • Announcing a spam prevention tool in CSAT
  • Announcing drill in for the beta dashboard builder
  • Deep Dive on Adaptable Agent Workspace Event Summary
  • Announcing Templating API v3 with improved rich text editor
  • Announcing assisted messaging activations
  • Current and upcoming Zendesk betas
  • Community Event Summary: Deep Dive on Zendesk AI
  • Announcing a change to a new article in section e-mail notification
  • Announcing the new account level image gallery for articles
  • Announcing new testing capability for conversation bots
  • Community Event: Deep Dive on Zendesk AI
  • Announcing the summarization and text enhancing EAP
  • Announcing: Help center events available in the Audit log
  • Announcing featured articles in Guide search 
  • Announcing Voice API powered by Zendesk Messaging
  • FAQ: Chat to messaging auto-activation
  • Announcing new filtering features in Explore
  • Announcing changes to calculations in Explore
  • Announcing visibility of all macros to admins
  • What's New quarterly roundup: Q2 April-June 2023
  • Insights from the Agent Workspace PM Roundtable Community Event (March 2023)
  • Announcing semantic search in Guide
  • Join us for the virtual broadcast of Zendesk Relate 2023
  • May 2023 Zendesk User Groups and community events
  • Update: Removal of the Zendesk Social Messaging App
  • Announcing draft mode in the composer
  • Announcing group service level agreements
  • Announcing plan-based product limits for images in Guide
  • Announcing search in the content blocks list
  • June 2023 Zendesk Community Events and User Groups
  • Announcing a spam prevention tool in CSAT
  • Announcing drill in for the beta dashboard builder
  • Deep Dive on Adaptable Agent Workspace Event Summary
  • Announcing Templating API v3 with improved rich text editor
  • Announcing assisted messaging activations
  • Current and upcoming Zendesk betas
  • Community Event Summary: Deep Dive on Zendesk AI
  • Announcing a change to a new article in section e-mail notification
  • Announcing the new account level image gallery for articles
  • Announcing new testing capability for conversation bots
  • Community Event: Deep Dive on Zendesk AI
  • Announcing the summarization and text enhancing EAP
  • Announcing: Help center events available in the Audit log
  • Announcing featured articles in Guide search 
  • Announcing Voice API powered by Zendesk Messaging
  • FAQ: Chat to messaging auto-activation
  • Announcing new filtering features in Explore
  • Announcing changes to calculations in Explore
  • Announcing visibility of all macros to admins
  • What's New quarterly roundup: Q2 April-June 2023
  • Insights from the Agent Workspace PM Roundtable Community Event (March 2023)
  • Announcing semantic search in Guide
  • Join us for the virtual broadcast of Zendesk Relate 2023
  • May 2023 Zendesk User Groups and community events
  • Update: Removal of the Zendesk Social Messaging App
  • Announcing draft mode in the composer
  • Announcing group service level agreements
  • Announcing plan-based product limits for images in Guide
  • Announcing search in the content blocks list
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