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New features and other important announcements

Announcing the ability to subscribe webhooks to ticket and messaging events

Announced on Rollout on April 1, 2025 April 1, 2025 Zendesk is excited to announce that you can now subscribe...

Edited Apr 01, 2025

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Announcing brand segmentation and action linking in procedures

Announced on Rollout on April 1, 2025 April 1, 2025 We are thrilled to announce the launch of two new capabil...

Edited Apr 01, 2025

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Announcing improvements to the similar tickets EAP

Announced on Rollout on April 1, 2025 April 1, 2025 Zendesk is introducing an improvement that makes the simi...

Edited Apr 01, 2025

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Announcing embedded Figma files in help center articles

Announced on Rollout starts Rollout ends April 1, 2025 April 1, 2025 April 1, 2025 We’re thrilled to announce...

Edited Apr 01, 2025

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Announcing callback support for Talk SIP-IN lines

Announced on Rollout starts Rollout ends March 31, 2025 March 31, 2025 April 7, 2025 We're excited to announc...

Edited Mar 27, 2025

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Announcing WFM audit logs for account settings, user management, and general tasks

Announced on Rollout on March 31, 2025 March 31, 2025 Zendesk Workforce Management (WFM) is enhancing WFM aud...

Edited Mar 31, 2025

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Announcing use case suggestions for AI agents - Advanced

Announced on Rollout on March 27, 2025 March 20, 2025 We’re excited to announce use case suggestions, designe...

Edited Mar 27, 2025

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Current and upcoming Zendesk betas and early access programs (EAPs)

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we of...

Edited Apr 01, 2025

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Upcoming Zendesk essentials: Live tutorials webinars - April 2025

It's officially April, and Zendesk is excited to announce our upcoming webinars in the Zendesk essentials: Live tutor...

Edited Apr 02, 2025

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Announcing Engage Voice for Zendesk

Announced on Rollout starts Rollout ends March 26, 2025 March 26, 2025 March 26, 2025 In February, Zendesk an...

Edited Mar 27, 2025

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Announcing agentic AI agents EAP

Announced on EAP starts on March 26, 2025 March 26, 2025 We are delighted to introduce an early access progra...

Edited Mar 26, 2025

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Announcing generative search in the help center

Announced on Rollout starts Rollout ends March 26, 2025 April 1, 2025 May 8, 2025 We’re excited to announce t...

Edited Mar 31, 2025

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Announcing Relate 2025 agent copilot improvements

Announced on Rollout starts Rollout ends March 26, 2025 March 20, 2025 June 30, 2025 We're excited to share ...

Edited Mar 25, 2025

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Announcing the introduction of the centralized AI hub

Announced on Rollout starts Rollout ends March 26, 2025 March 26, 2025 April 2, 2025 Aligned with our mission...

Edited Mar 24, 2025

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Announcing Intelligent triage new capabilities

Announced on Rollout on March 26, 2025 March 26, 2025 Intelligent triage provides AI-powered insights that he...

Edited Mar 25, 2025

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Announcing new language support for the AI agents - Advanced UI

Announced on Rollout on March 25, 2025 March 25, 2025 We’re excited to announce that the AI agents - Advanced...

Edited Mar 25, 2025

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Announcing dark mode for Zendesk Support (EAP)

Announced on EAP Rollout Starts GA Launch March 24, 2025 March 24, 2025 May 1, 2025 Zendesk is bringing nati...

Edited Mar 25, 2025

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Announcing multi-instance support for the Salesforce integration

Announced on Rollout starts Rollout ends March 21, 2025 March 18, 2025 April 24, 2025 We are excited to annou...

Edited Mar 21, 2025

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Announcing the ability for auto assist to read and update tags and certain ticket fields

Announced on Rollout starts March 20, 2025 March 20, 2025 We are excited to announce that auto assist, which ...

Edited Mar 20, 2025

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Expanded language support for suggested first replies

Announced on Rollout on March 19, 2025 March 19, 2025 Zendesk is excited to announce that we are expanding la...

Edited Mar 19, 2025

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Announcing new field types for entity detection EAP

Announced on Rollout on March 19, 2025 March 19, 2025 We’re excited to announce improvements to our early acc...

Edited Mar 18, 2025

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Announcing the launch of anonymous user tracking for improved knowledge base analytics

Announced on Rollout starts Rollout ends March 18, 2025 March 18, 2025 March 21, 2025 We’re excited to announ...

Edited Mar 17, 2025

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Announcing simplify and custom prompt generative AI writing tools

Announced on Rollout starts Rollout ends March 17, 2025 March 17, 2025 March 18, 2025 Two new generative AI w...

Edited Mar 17, 2025

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Insights from our PM Roundtable: Data Masking

Dear Zendesk Customers, Thank you to everyone who joined us for our recent PM Roundtable on Data Masking. We apprecia...

Edited Mar 17, 2025

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Announcing rich text support in messaging

Announced on Rollout starts March 17, 2025 March 13, 2025 Zendesk is pleased to announce that rich-text forma...

Edited Mar 19, 2025

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Announcing estimated wait time and queue position for web and mobile messaging

Announced on Rollout starts Rollout ends March 13, 2025 March 13, 2025 March 13, 2025 Zendesk is happy to ann...

Edited Mar 20, 2025

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Upcoming Zendesk essentials: Live tutorials webinars

Zendesk is excited to continue the series Zendesk essentials: Live tutorials. These informative sessions are designed...

Edited Mar 19, 2025

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Announcing the ability to set an additional ringtone speaker for Talk

Announced on Rollout starts Rollout ends March 14, 2025 March 14, 2025 March 17, 2025 We are pleased to int...

Edited Mar 14, 2025

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Announcing Zendesk QA Advanced Scorecards updates

Announced on Rollout on February 17, 2025 March 17, 2025 Zendesk Quality Assurance (QA) is enhancing the sc...

Edited Mar 17, 2025

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Announcing the option to route messaging conversations as email tickets with omnichannel routing

Announced on Rollout starts Rollout ends March 11, 2025 March 11, 2025 April 7, 2025 Zendesk is pleased to an...

Edited Mar 25, 2025

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