Recent searches

No recent searches

Announcements

New features and other important announcements

Announcing multi-instance support for the Salesforce integration

Announced on Rollout starts Rollout ends March 21, 2025 March 18, 2025 April 24, 2025 We are excited to annou...

Edited Mar 21, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the ability for auto assist to read and update tags and certain ticket fields

Announced on Rollout starts March 20, 2025 March 20, 2025 We are excited to announce that auto assist, which ...

Edited Mar 20, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Expanded language support for suggested first replies

Announced on Rollout on March 19, 2025 March 19, 2025 Zendesk is excited to announce that we are expanding la...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Announcing new field types for entity detection EAP

Announced on Rollout on March 19, 2025 March 19, 2025 We’re excited to announce improvements to our early acc...

Edited Mar 18, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the launch of anonymous user tracking for improved knowledge base analytics

Announced on Rollout starts Rollout ends March 18, 2025 March 18, 2025 March 21, 2025 We’re excited to announ...

Edited Mar 17, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing simplify and custom prompt generative AI writing tools

Announced on Rollout starts Rollout ends March 17, 2025 March 17, 2025 March 18, 2025 Two new generative AI w...

Edited Mar 17, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Insights from our PM Roundtable: Data Masking

Dear Zendesk Customers, Thank you to everyone who joined us for our recent PM Roundtable on Data Masking. We apprecia...

Edited Mar 17, 2025

1 vote  ·  2 comments

1

Vote

2

Comments

Announcing rich text support in messaging

Announced on Rollout starts March 17, 2025 March 13, 2025 Zendesk is pleased to announce that rich-text forma...

Edited Mar 19, 2025

3 votes  ·  0 comments

3

Votes

0

Comments

Announcing estimated wait time and queue position for web and mobile messaging

Announced on Rollout starts Rollout ends March 13, 2025 March 13, 2025 March 13, 2025 Zendesk is happy to ann...

Edited Mar 20, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Current and upcoming Zendesk betas and early access programs (EAPs)

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we of...

Edited Mar 19, 2025

25 votes  ·  62 comments

25

Votes

62

Comments

Upcoming Zendesk essentials: Live tutorials webinars

Zendesk is excited to continue the series Zendesk essentials: Live tutorials. These informative sessions are designed...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Announcing the ability to set an additional ringtone speaker for Talk

Announced on Rollout starts Rollout ends March 14, 2025 March 14, 2025 March 17, 2025 We are pleased to int...

Edited Mar 14, 2025

8 votes  ·  0 comments

8

Votes

0

Comments

Announcing Zendesk QA Advanced Scorecards updates

Announced on Rollout on February 17, 2025 March 17, 2025 Zendesk Quality Assurance (QA) is enhancing the sc...

Edited Mar 17, 2025

0 votes  ·  1 comment

0

Votes

1

Comment

Announcing the option to route messaging conversations as email tickets with omnichannel routing

Announced on Rollout starts Rollout ends March 11, 2025 March 11, 2025 March 24, 2025 Zendesk is pleased to a...

Edited Mar 11, 2025

3 votes  ·  0 comments

3

Votes

0

Comments

Announcing the tone of voice generative AI writing tool

Announced on Rollout on March 11, 2025 March 11, 2025 Zendesk is introducing Tone of Voice, a generative AI w...

Edited Mar 10, 2025

3 votes  ·  0 comments

3

Votes

0

Comments

Announcing the removal of the Zendesk Sell for Shopify integration

Announced on Removal on March 10, 2025 April 14, 2025 The Zendesk Sell for Shopify integration will be remove...

Edited Mar 11, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

Zendesk Platform: Insights to Connect and Protect Data Zendesk Community Event Summary Article

In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experi...

Edited Mar 10, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the Microsoft Exchange connector

Announced on Rollout on March 10, 2025 March 10, 2025 We are excited to announce the launch of the Microsoft ...

Edited Mar 10, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Announcing Dynamic Content for messaging trigger actions

Announced on Rollout starts Rollout ends March 6, 2025 March 7, 2025 March 14, 2025 We are excited to announc...

Edited Mar 07, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing enhancements to custom object record lists

Announced on Rollout on March 6, 2025 March 6, 2025 Zendesk is pleased to announce enhancements to the custom...

Edited Mar 06, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the inclusion of automated resolutions from autoreplies when tickets are created via API and Web Widget (Classic)

Announced on Rollout starts from March 6, 2025 April 7, 2025 Zendesk is releasing an update to include ticket...

Edited Mar 06, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the approval request process EAP

Announced on Rollout starts Rollout ends March 05, 2025 March 05, 2025 May 31, 2025 Zendesk is introducing th...

Edited Mar 05, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Announcing the requirement to use the new Explore dashboard builder to create dashboards

Announced on Rollout on March 5, 2025 March 6, 2025 Starting today, all new custom Explore dashboards must be...

Edited Mar 05, 2025

5 votes  ·  0 comments

5

Votes

0

Comments

Announcing the ability to print side conversations

Announced on Rollout on March 4, 2025 March 4, 2025 Zendesk is introducing the ability to print side conversa...

Edited Mar 04, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

Announcing a standard SLA and standard trigger for new accounts

Announced on Rollout starts Rollout ends March 3, 2025 March 3, 2025 March 7, 2025 Zendesk is excited to anno...

Edited Mar 03, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Insights from our PM Roundtable: Department Spaces

Dear Zendesk Customers, Thank you so much for those who joined us at our PM Roundtable on Department Spaces and the f...

Edited Feb 28, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Announcing Privacy Notice in Web Widget

Announced on Rollout on February 28, 2025 February 27, 2025 We're excited to announce that as of Februa...

Edited Feb 28, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Announcing the ability to sort agents by shift starting time in WFM Schedule

Announced on Rollout on February 27, 2025 February 28, 2025 Zendesk Workforce management (WFM) is enhancing t...

Edited Feb 27, 2025

2 votes  ·  0 comments

2

Votes

0

Comments

Announcing enhanced similar ticket results boosted by intents and entities

Announced on Rollout on February 26, 2025 February 26, 2025 We're excited to share new updates to the similar...

Edited Feb 25, 2025

3 votes  ·  0 comments

3

Votes

0

Comments

Announcing the Zendesk essentials: Live tutorials

Zendesk is introducing a new series of live tutorial webinars called Zendesk essentials. These are informative sessio...

Edited Mar 12, 2025

2 votes  ·  0 comments

2

Votes

0

Comments