Announcements
New features, fixes, and other important announcements
- Announcing an open beta for the new Explore report builder
- Announcing social channel filters for messaging live reporting in Explore
- Announcing agent collaboration via @mention in messaging
- Insights from the Layout Builder for Agent Workspace PM Roundtable
- Announcing IVR keypress tagging in Zendesk Talk for omnichannel routing
- Announcing employee experience intents and other intent updates for intelligent triage and advanced bots
- Announcing a component limit for Explore beta dashboard builder
- Announcing generative AI-powered call summarization for Zendesk Talk (EAP)
- Announcing discontinued support for iOS 14 for the Support mobile app
- Announcing the Storage usage dashboard in Admin Center and increased storage limits
- Current and upcoming Zendesk betas
- Zendesk Advanced Data Privacy and Protection Event and Q&A Summary
- Announcing updates to report default configurations in Explore
- Announcing support for omnichannel unified and custom agent statuses in Explore live reporting
- Announcing a new password policy for Admin Center
- Announcing: In-product feedback on public social channels
- Announcing dynamic conversation experience with Zendesk bots
- Announcing external dashboard sharing with the Explore beta dashboard builder
- Announcing custom layouts with layout builder
- Announcing improved integration with third party editors for Guide media library
- Announcing more granular permissions for agent access to tickets they request
- Announcing: Zendesk Talk expansion of data locality coverage for Europe and Australia
- Announcing new conditions for group SLAs
- Announcing custom bot avatars
- Insights from the Dashboard Builder Transition PM Roundtable Community Event
- Announcing the addition of tone shift to the Generative AI for Knowledge EAP
- Announcing the discontinuation of the PrestaShop integration
- What's New quarterly roundup: Q4 2023
- Announcing the replacement of Zoom Phone by Faye with a new app from Zoom
- Announcing the open beta for merging organizations
- Announcing an open beta for the new Explore report builder
- Announcing social channel filters for messaging live reporting in Explore
- Announcing agent collaboration via @mention in messaging
- Insights from the Layout Builder for Agent Workspace PM Roundtable
- Announcing IVR keypress tagging in Zendesk Talk for omnichannel routing
- Announcing employee experience intents and other intent updates for intelligent triage and advanced bots
- Announcing a component limit for Explore beta dashboard builder
- Announcing generative AI-powered call summarization for Zendesk Talk (EAP)
- Announcing discontinued support for iOS 14 for the Support mobile app
- Announcing the Storage usage dashboard in Admin Center and increased storage limits
- Current and upcoming Zendesk betas
- Zendesk Advanced Data Privacy and Protection Event and Q&A Summary
- Announcing updates to report default configurations in Explore
- Announcing support for omnichannel unified and custom agent statuses in Explore live reporting
- Announcing a new password policy for Admin Center
- Announcing: In-product feedback on public social channels
- Announcing dynamic conversation experience with Zendesk bots
- Announcing external dashboard sharing with the Explore beta dashboard builder
- Announcing custom layouts with layout builder
- Announcing improved integration with third party editors for Guide media library
- Announcing more granular permissions for agent access to tickets they request
- Announcing: Zendesk Talk expansion of data locality coverage for Europe and Australia
- Announcing new conditions for group SLAs
- Announcing custom bot avatars
- Insights from the Dashboard Builder Transition PM Roundtable Community Event
- Announcing the addition of tone shift to the Generative AI for Knowledge EAP
- Announcing the discontinuation of the PrestaShop integration
- What's New quarterly roundup: Q4 2023
- Announcing the replacement of Zoom Phone by Faye with a new app from Zoom
- Announcing the open beta for merging organizations