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  1. Zendesk help
  2. Zendesk updates
  3. Announcements
  1. Zendesk help
  2. Zendesk updates
  3. Announcements

Announcements

New features, fixes, and other important announcements

  • Announcing the Search crawler
  • Announcing a new request list experience Open Beta with improved filtering, sorting and column management
  • Post Relate Community Event: Deep Dive on Sell Advanced Analytics
  • Post Relate Community Event: Deep Dive on Agent Workspace
  • Announcing a new location for skills-based routing in Admin Center
  • Announcing contextual browser page titles in Support
  • Clarification about announced changes to views sorting capabilities and pagination
  • Removal of permanently deleted Ticket IDs
  • Announcing side conversations in the context panel
  • Announcing the Community dashboard and dataset for Zendesk in Explore
  • Announcing the malware scanning feature
  • Current and upcoming Zendesk betas
  • Announcing an easier way to identify suspended users and unverified email addresses
  • Changes to Message Sending on the WhatsApp Cloud API
  • Announcing the agent connectivity feature for the Agent Statuses EAP
  • Announcing improved readability of deal attributes in Sell
  • Announcing all Support apps to be responsive by default 
  • Post Relate Community Event: Deep Dive on Messaging
  • Announcing interface improvements to managing tickets in bulk
  • Announcing one-step activation for the Zendesk Agent Workspace
  • Announcing improved visibility of content blocks placement
  • Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets
  • What's New quarterly roundup: May 2022
  • Announcing new dataset selection page and terminology changes
  • Announcing modernized field management for tickets, users, and organizations
  • Announcing: Removal of basic authentication with Exchange/Office 365 (calendar) in Zendesk Sell
  • Announcing: Removal of support for integrating Sell contacts with Microsoft Exchange
  • Announcing lookup relationship fields for Support
  • Community Event: Use Zendesk like a pro! Top tips from the Community Moderators!
  • Announcing the rollback of Contact Details Updates in help center
  • Announcing the Search crawler
  • Announcing a new request list experience Open Beta with improved filtering, sorting and column management
  • Post Relate Community Event: Deep Dive on Sell Advanced Analytics
  • Post Relate Community Event: Deep Dive on Agent Workspace
  • Announcing a new location for skills-based routing in Admin Center
  • Announcing contextual browser page titles in Support
  • Clarification about announced changes to views sorting capabilities and pagination
  • Removal of permanently deleted Ticket IDs
  • Announcing side conversations in the context panel
  • Announcing the Community dashboard and dataset for Zendesk in Explore
  • Announcing the malware scanning feature
  • Current and upcoming Zendesk betas
  • Announcing an easier way to identify suspended users and unverified email addresses
  • Changes to Message Sending on the WhatsApp Cloud API
  • Announcing the agent connectivity feature for the Agent Statuses EAP
  • Announcing improved readability of deal attributes in Sell
  • Announcing all Support apps to be responsive by default 
  • Post Relate Community Event: Deep Dive on Messaging
  • Announcing interface improvements to managing tickets in bulk
  • Announcing one-step activation for the Zendesk Agent Workspace
  • Announcing improved visibility of content blocks placement
  • Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets
  • What's New quarterly roundup: May 2022
  • Announcing new dataset selection page and terminology changes
  • Announcing modernized field management for tickets, users, and organizations
  • Announcing: Removal of basic authentication with Exchange/Office 365 (calendar) in Zendesk Sell
  • Announcing: Removal of support for integrating Sell contacts with Microsoft Exchange
  • Announcing lookup relationship fields for Support
  • Community Event: Use Zendesk like a pro! Top tips from the Community Moderators!
  • Announcing the rollback of Contact Details Updates in help center
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