Announcements
New features, fixes, and other important announcements
- Announcing SMS subscriptions for account status notifications
- An easier way to see upcoming SLA breaches
- Announcing schedules to the nearest 15 minutes
- Announcing the Zendesk agent statuses EAP
- Removal of the legacy Microsoft Teams integration
- Announcing the new content block editor
- Community Event: Boosting productivity and revenue with Sell Automations
- Announcing expanded ticket footers
- Announcing resizing the ticket properties panel
- Announcing IP address updates for some Zendesk services
- Support Q/A: Expert roundtable on triggers & automations event wrap-up
- Announcing composer enhancements
- Announcing live agent status metrics and drill in
- Announcing changes to the Ticket Metric Events API
- Community Event: Driving growth with customer experience
- Announcing the new Microsoft Teams integration
- Announcing trigger categories
- Announcing early access to content suggestions for macros
- Announcing External Content in Knowledge
- Community Event: Achieving higher growth through the power of CSAT
- Announcing the help center search crawler EAP
- Announcing security improvement for CCs in follow-up tickets created via email
- App Marketplace Removal of Russia and Belarus apps
- Migration to WhatsApp's Cloud API
- Announcing changes and improvements to macros
- Announcing Subscriptions in Sell
- Announcing emergency calling capability and Enhanced 911 (E911) for certain countries in Zendesk Talk
- Giving Product Feedback at Zendesk
- Announcing Support settings in Admin Center (final phase)
- 2021-12-13 Security Advisory - Apache Log4j (CVE-2021-44228)
- Announcing SMS subscriptions for account status notifications
- An easier way to see upcoming SLA breaches
- Announcing schedules to the nearest 15 minutes
- Announcing the Zendesk agent statuses EAP
- Removal of the legacy Microsoft Teams integration
- Announcing the new content block editor
- Community Event: Boosting productivity and revenue with Sell Automations
- Announcing expanded ticket footers
- Announcing resizing the ticket properties panel
- Announcing IP address updates for some Zendesk services
- Support Q/A: Expert roundtable on triggers & automations event wrap-up
- Announcing composer enhancements
- Announcing live agent status metrics and drill in
- Announcing changes to the Ticket Metric Events API
- Community Event: Driving growth with customer experience
- Announcing the new Microsoft Teams integration
- Announcing trigger categories
- Announcing early access to content suggestions for macros
- Announcing External Content in Knowledge
- Community Event: Achieving higher growth through the power of CSAT
- Announcing the help center search crawler EAP
- Announcing security improvement for CCs in follow-up tickets created via email
- App Marketplace Removal of Russia and Belarus apps
- Migration to WhatsApp's Cloud API
- Announcing changes and improvements to macros
- Announcing Subscriptions in Sell
- Announcing emergency calling capability and Enhanced 911 (E911) for certain countries in Zendesk Talk
- Giving Product Feedback at Zendesk
- Announcing Support settings in Admin Center (final phase)
- 2021-12-13 Security Advisory - Apache Log4j (CVE-2021-44228)