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New features and other important announcements
Announcing bulk managing team members' group membership
Edited Jan 10, 2025
4 votes · 0 comments
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Announcing an update to searching for organizations in ticket trigger conditions
Edited Jan 09, 2025
1 vote · 0 comments
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Announcing segmenting similar tickets and merging suggestions by brand
Edited Jan 14, 2025
1 vote · 0 comments
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Announcing enhanced Explore performance with a 37-month data retention limit
Edited Jan 06, 2025
27 votes · 0 comments
27
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Announcing the removal of legacy versions of AI features now included in agent copilot
Edited Jan 10, 2025
1 vote · 0 comments
1
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Mapping general tasks to workstreams for schedule adherence customization
Edited Dec 26, 2024
1 vote · 0 comments
1
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Announcing cancellable actions in auto assist
Edited Dec 18, 2024
1 vote · 0 comments
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Announcing trending Explore recipes
Edited Dec 17, 2024
2 votes · 0 comments
2
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Announcing a new trigger condition to manage messaging tickets
Edited Dec 18, 2024
5 votes · 0 comments
5
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Announcing the access log UI in Admin Center for monitoring agent activity
Edited Dec 13, 2024
2 votes · 0 comments
2
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Announcing Average Wait Time message in all languages supported by Talk
Edited Dec 17, 2024
1 vote · 0 comments
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Announcing SIP-IN protocol support for Talk
Edited Dec 12, 2024
0 votes · 0 comments
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Announcing dataset exports for Explore
Edited Dec 09, 2024
1 vote · 0 comments
1
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Announcing private attachments for messaging
Edited Dec 05, 2024
1 vote · 0 comments
1
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Announcing omnichannel routing is now the default routing experience for Zendesk Suite
Edited Dec 06, 2024
1 vote · 0 comments
1
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Announcing the Zendesk video library
Edited Dec 03, 2024
2 votes · 0 comments
2
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Announcing the Workday integration for Zendesk Support
Edited Dec 04, 2024
2 votes · 0 comments
2
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Announcing autonumbering and uniqueness for custom object records
Edited Nov 26, 2024
0 votes · 0 comments
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Announcing a new version of the Facebook channel
Edited Nov 25, 2024
0 votes · 0 comments
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Announcing the availability of Explore dashboard schedules in PDF and PNG formats
Edited Nov 22, 2024
3 votes · 0 comments
3
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Announcing the ability to bulk edit shift start and end times in Zendesk WFM
Edited Nov 22, 2024
0 votes · 0 comments
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Data locality support for generative AI features powered by OpenAI in the EEA and Switzerland
Edited Dec 04, 2024
1 vote · 0 comments
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Announcing the ability to redact all identified PII within a ticket at once (ADPP)
Edited Nov 22, 2024
1 vote · 0 comments
1
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Announcement: Update to the the end session feature for messaging conversations
Edited Nov 19, 2024
0 votes · 0 comments
0
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Edited Nov 18, 2024
1 vote · 0 comments
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How to Optimize your Service Operations with Intelligent Triage Event Summary Article
Edited Nov 18, 2024
0 votes · 0 comments
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Announcing updates to Explore permissions
Edited Dec 16, 2024
2 votes · 0 comments
2
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Announcing consolidation of Ultimate and Zendesk Help Centers
Edited Nov 15, 2024
1 vote · 0 comments
1
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Important Update: Changes to WhatsApp Pricing
Edited Feb 05, 2025
1 vote · 0 comments
1
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Announcing enhanced side conversation child ticket settings
Edited Nov 14, 2024
0 votes · 0 comments
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