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New features and other important announcements
Announcing an enhanced experience for intelligent triage
Edited Nov 18, 2024
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Announcing the addition of roles as a condition for configuring contextual workspaces
Edited Nov 12, 2024
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Announcing the ability to preview knowledge base articles before saving
Edited Dec 05, 2024
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Announcing additional skill priority levels for omnichannel routing
Edited Nov 11, 2024
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Announcing the option to route tickets with omnichannel routing based on time to SLA breach
Edited Jan 14, 2025
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Announcing the Authenticated SMTP Connector
Edited Oct 31, 2024
3 votes · 0 comments
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Announcing CSAT public API and updates to CSAT email
Edited Oct 30, 2024
4 votes · 0 comments
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Announcing general availability of custom objects in Guide
Edited Nov 08, 2024
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Announcing support for routing SMS texts with omnichannel routing
Edited Nov 05, 2024
3 votes · 0 comments
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Edited Jan 21, 2025
4 votes · 2 comments
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Announcing user suspension for the messaging channel
Edited Oct 24, 2024
8 votes · 0 comments
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Advisory: Increase in phishing attempts to Zendesk accounts
Edited Nov 12, 2024
60 votes · 1 comment
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Announcing improved precision and more recommendations for similar tickets
Edited Oct 24, 2024
2 votes · 0 comments
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Announcing consolidated access to side conversations in the context panel
Edited Jan 29, 2025
2 votes · 1 comment
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Announcing an upgraded Salesforce app for Zendesk Support
Edited Oct 17, 2024
6 votes · 0 comments
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Announcing a new limit for the Incremental Export API
Edited Oct 28, 2024
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Announcing form-based custom ticket statuses
Edited Oct 15, 2024
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Announcing the general availability of the new Explore dashboard builder
Edited Nov 06, 2024
4 votes · 0 comments
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Announcing the removal of X (formerly Twitter) as a sign-in option for end users
Edited Oct 15, 2024
4 votes · 0 comments
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Announcement: Multi-conversations for messaging
Edited Oct 15, 2024
12 votes · 0 comments
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Announcing suggested macros for subsequent comments
Edited Oct 29, 2024
1 vote · 0 comments
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Announcing a refresh of the Routing configuration page
Edited Oct 14, 2024
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Announcing the ability to bulk import users with the data importer
Edited Nov 12, 2024
2 votes · 0 comments
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Dive Into the Future of Customer Service: Join Our Zendesk AI Summit Post Event Deep Dive!
Edited Oct 10, 2024
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Announcing agent copilot: AI-powered features for agents
Edited Jan 06, 2025
5 votes · 0 comments
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Announcing deprecation of Google and Facebook sign-in for end users in Zendesk Chat
Edited Oct 11, 2024
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Announcing updates to Zendesk Admin Home
Edited Oct 08, 2024
5 votes · 0 comments
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Announcing an improved experience for deleting end users in bulk
Edited Oct 03, 2024
2 votes · 0 comments
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From Live Chat to AI-Powered Messaging Event Summary
Edited Oct 02, 2024
1 vote · 0 comments
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Announcing CC and Follower conditions in Views
Edited Oct 01, 2024
8 votes · 0 comments
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