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Announcements

New features and other important announcements


Announcing an enhanced experience for intelligent triage

Announced on Rollout on November 13, 2024 November 8, 2024 We're excited to announce that we have enhanced th...

Edited Nov 18, 2024

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Announcing the addition of roles as a condition for configuring contextual workspaces

Announced on Rollout starts Rollout ends November 11, 2024 November 11, 2024 November 25, 2024 Zendesk is exc...

Edited Nov 12, 2024

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Announcing the ability to preview knowledge base articles before saving

Announced on Rollout starts Rollout ends November 12, 2024 November 12, 2024 December 6, 2024 We are thrilled...

Edited Dec 05, 2024

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Announcing additional skill priority levels for omnichannel routing

Announced on Rollout starts Rollout ends November 11, 2024 November 11, 2024 November 18, 2024 Zendesk is exc...

Edited Nov 11, 2024

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Announcing the option to route tickets with omnichannel routing based on time to SLA breach

Announced on Rollout starts Rollout ends November 4, 2024 November 4, 2024 November 11, 2024 Zendesk is pleas...

Edited Jan 14, 2025

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Announcing the Authenticated SMTP Connector

Announced on Rollout on October 31, 2024 October 31, 2024 Starting today, you can configure your Zendesk acco...

Edited Oct 31, 2024

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Announcing CSAT public API and updates to CSAT email

Announced on Rollout starts Rollout ends October 30, 2024 October 30, 2024 November 7, 2024 We are excited to...

Edited Oct 30, 2024

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Announcing general availability of custom objects in Guide

Announced on Rollout on November 7, 2024 November 7, 2024 Zendesk is excited to announce the support of looku...

Edited Nov 08, 2024

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Announcing support for routing SMS texts with omnichannel routing

Announced on Rollout starts Rollout ends November 5, 2024 November 5, 2024 November 7, 2024 Zendesk is please...

Edited Nov 05, 2024

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Announcing Department Spaces

Announced on Rollout starts Rollout ends October 28, 2024 October 28, 2024 March 10, 2025 Today, we're launch...

Edited Jan 21, 2025

4 votes  ·  2 comments

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Announcing user suspension for the messaging channel

Announced on Rollout starts Rollout ends October 24, 2024 October 21, 2024 October 29, 2024 Zendesk is please...

Edited Oct 24, 2024

8 votes  ·  0 comments

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Advisory: Increase in phishing attempts to Zendesk accounts

UPDATE: We have received reports of phishing attempts impersonating Zendesk communications and asking for API tokens....

Edited Nov 12, 2024

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Announcing improved precision and more recommendations for similar tickets

Announced on Rollout starts Rollout ends October 24, 2024 October 24, 2024 October 28, 2024 We're excited to ...

Edited Oct 24, 2024

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Announcing consolidated access to side conversations in the context panel

Announced on Rollout on November 18, 2024 January 27, 2025 This announcement is for Agent Workspace customers...

Edited Jan 29, 2025

2 votes  ·  1 comment

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Announcing an upgraded Salesforce app for Zendesk Support

Announced on Rollout starts Rollout ends October 17, 2024 October 17, 2024 November 12, 2024 Zendesk is excit...

Edited Oct 17, 2024

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Announcing a new limit for the Incremental Export API

Announced on Rollout on October 28, 2024 October 28, 2024 We're announcing a change to the Incremental Export...

Edited Oct 28, 2024

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Announcing form-based custom ticket statuses

Announced on Rollout starts Rollout ends October 15, 2024 October 15, 2024 October 21, 2024 Zendesk is please...

Edited Oct 15, 2024

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Announcing the general availability of the new Explore dashboard builder

Announced on Rollout starts Rollout ends November 4th 2024 November 4th 2024 November 6th 2024 We are thrille...

Edited Nov 06, 2024

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Announcing the removal of X (formerly Twitter) as a sign-in option for end users

Announced on Deprecated on October 15, 2024 November 18, 2024 On November 18, 2024, we’re removing X (formerl...

Edited Oct 15, 2024

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Announcement: Multi-conversations for messaging

Announced on Rollout starts Rollout ends October 15, 2024 October 15, 2024 October 17, 2024 Zendesk is please...

Edited Oct 15, 2024

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Announcing suggested macros for subsequent comments

Announced on Rollout starts Rollout ends October 15, 2024 October 29, 2024 October 30, 2024 Zendesk is please...

Edited Oct 29, 2024

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Announcing a refresh of the Routing configuration page

Announced on Rollout starts Rollout ends October 11, 2024 October 14, 2024 October 15, 2024 Zendesk is rollin...

Edited Oct 14, 2024

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Announcing the ability to bulk import users with the data importer

Announced on Rollout starts Rollout ends October 10, 2024 October 10, 2024 October 15, 2024 Zendesk is excite...

Edited Nov 12, 2024

2 votes  ·  0 comments

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Dive Into the Future of Customer Service: Join Our Zendesk AI Summit Post Event Deep Dive!

Are you eager to enhance your customer service with the latest AI innovations? Join us on October 24 at 11 AM CT for ...

Edited Oct 10, 2024

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Announcing agent copilot: AI-powered features for agents

Announced on Rollout starts Rollout ends October 9, 2024 October 7, 2024 October 14, 2024 Zendesk is thrilled...

Edited Jan 06, 2025

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Announcing deprecation of Google and Facebook sign-in for end users in Zendesk Chat

Announced on Deprecated on October 9, 2024 October 31, 2024 Zendesk Chat will no longer offer end users the o...

Edited Oct 11, 2024

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Announcing updates to Zendesk Admin Home

Announced on Rollout starts Rollout ends October 08, 2024 October 08, 2024 October 16, 2024 Zendesk is excite...

Edited Oct 08, 2024

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Announcing an improved experience for deleting end users in bulk

Announced on Rollout starts Rollout ends October 7, 2024 October 7, 2024 October 8, 2024 We’re excited to ann...

Edited Oct 03, 2024

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From Live Chat to AI-Powered Messaging Event Summary

On September 26, the Zendesk Community hosted an event that explored how to enhance customer service by transitioning...

Edited Oct 02, 2024

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Announcing CC and Follower conditions in Views

Announced on Rollout starts Rollout ends October 1, 2024 October 1, 2024 October 15, 2024 Zendesk is excited...

Edited Oct 01, 2024

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