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New features and other important announcements


Announcing help center support for shared media

Announced on Rollout starts Rollout ends October 1, 2024 October 1, 2024 October 1, 2024 We're excited to int...

Edited Oct 01, 2024

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Announcing OpenID Connect as an option for single sign-on

Announced on Rollout starts Rollout ends September 30, 2024 September 30, 2024 October 4, 2024 Starting today...

Edited Sep 26, 2024

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Announcing EAP support for custom objects in Guide and Explore

Announced on EAP starts September 26, 2024 September 26, 2024 Zendesk is excited to announce an early access ...

Edited Sep 26, 2024

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Announcing an improved Contacts page in Admin Center

Announced on Rollout starts Rollout ends September 26, 2024 September 26, 2024 October 14, 2024 Zendesk is pl...

Edited Sep 26, 2024

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Announcing the intelligent triage dataset and prebuilt dashboard in Explore

Announced on Rollout starts Rollout ends September 26, 2024 September 26, 2024 October 3, 2024 The intelligen...

Edited Feb 04, 2025

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Announcing the article multiplacement EAP

Announced on Enrollment opens EAP rollout begins September 25, 2024 September 25, 2024 September 30, 2024 We ...

Edited Sep 26, 2024

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Announcing the End session feature for messaging conversations

Announced on Rollout starts Rollout ends September 26, 2024 September 26, 2024 October 7, 2024 Zendesk is ple...

Edited Sep 26, 2024

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Announcing two-step verification (2SV)

Announced on Rollout starts Rollout ends September 25, 2024 October 21, 2024 April 2025 We’re excited to anno...

Edited Sep 25, 2024

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Announcing table customization in Explore

Announced on Rollout starts Rollout ends September 25, 2024 September 25, 2024 September 25, 2024 The Explore...

Edited Sep 26, 2024

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Announcing WFM agent attendance CSV exports

Announced on Rollout starts September 24, 2024 September 24, 2024 Zendesk Workforce management (WFM) is enhan...

Edited Sep 24, 2024

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Announcing the ability to save searches

Announced on Rollout starts Rollout ends September 23, 2024 September 23, 2024 October 4, 2024 Zendesk is exc...

Edited Sep 20, 2024

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Announcing support for all channels in Agent Home

Announced on Rollout starts Rollout ends September 23, 2024 September 23, 2024 September 27, 2024 Tickets cre...

Edited Sep 23, 2024

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Announcing the ability to modify closed tickets

Announced on Rollout starts Rollout ends September 23, 2024 September 23, 2024 October 3, 2024 Zendesk is ple...

Edited Sep 23, 2024

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Announcing the ability to categorize views

Announced on Rollout starts Rollout ends September 23, 2024 September 23, 2024 October 11, 2024 Zendesk is pl...

Edited Sep 30, 2024

8 votes  ·  2 comments

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Announcing the customizable CSAT experience

Announced on Rollout starts Rollout ends September 23, 2024 September 23, 2024 October 4, 2024 We are excited...

Edited Oct 15, 2024

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Announcing general availability of merging suggestions for agents

Announced on Rollout on September 18, 2024 September 18, 2024 We're thrilled to announce general availability...

Edited Sep 17, 2024

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Announcement: Displaying estimated wait time to messaging customers

Announced on Rolled out on September 16, 2024 September 16, 2024 Zendesk is pleased to announce a new option ...

Edited Sep 16, 2024

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Announcing the ability to reassign tickets through omnichannel routing queues

Announced on Rollout starts Rollout ends September 16, 2024 September 16, 2024 September 19, 2024 Zendesk is ...

Edited Sep 13, 2024

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Announcement: Removal of Sunshine Conversations’ Help Scout integration

We would like to inform our users that, as of January 6th, 2025, the Help Scout Integration with Sunshine Conversatio...

Edited Sep 23, 2024

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Announcement: Removal of Sunshine Conversations’ Stripe Connect integration

We want to inform our customers that, as of September 12th, 2024, the Stripe Connect Integration with Sunshine Conver...

Edited Sep 23, 2024

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Announcing fully rebranded Zendesk QA as a native add-on

Announced on Rollout on September 10, 2024 September 10, 2024 Earlier this year, we proudly introduced Zendes...

Edited Dec 13, 2024

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Announcing round robin routing through omnichannel routing

Announced on Rollout starts Rollout ends September 9, 2024 September 9, 2024 September 16, 2024 Zendesk is pl...

Edited Sep 09, 2024

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Announcing education pre-trained intents for intelligent triage and AI agents

Announced on Rollout on September 9, 2024 September 9, 2024 We're happy to announce that we now support pre-t...

Edited Sep 09, 2024

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Announcing the ability to auto-open email tickets assigned by omnichannel routing

Announced on Rollout starts Rollout ends September 4, 2024 September 4, 2024 September 11, 2024 Zendesk is pl...

Edited Sep 04, 2024

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Announcing redaction suggestions in the Advanced Data Privacy and Protection add-on

Announced on Rollout starts Rollout ends September 2, 2024 September 2, 2024 September 5, 2024 Zendesk is ple...

Edited Sep 03, 2024

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Achieving CS Excellence with Workforce Management and Quality Assurance Event Summary

Our event on August 29 focused on achieving customer service excellence through the integration of workforce manageme...

Edited Sep 09, 2024

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Announcing the removal of OAuth 2.0 grant types for Support

Announced on Removal on August 27, 2024 February 17, 2025 In alignment with OAuth 2.0 best practices, Zendesk...

Edited Jan 10, 2025

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Announcing configurable custom objects cards

Announced on Rollout starts Rollout ends Aug 28, 2024 Aug 28, 2024 Sep 02, 2024 Zendesk is pleased to announc...

Edited Aug 28, 2024

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Announcing enhancements to skills in omnichannel routing

Announced on Rollout starts Rollout ends August 26, 2024 August 26, 2024 September 4, 2024 Zendesk is pleased...

Edited Aug 26, 2024

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Announcing WFM User management task lock and CSV exports

Announced on Rollout starts August 26, 2024 August 27, 2024 Zendesk Workforce Management (WFM) is enhancing t...

Edited Aug 26, 2024

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