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Announcements
New features and other important announcements
Announcing help center support for shared media
Edited Oct 01, 2024
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Announcing OpenID Connect as an option for single sign-on
Edited Sep 26, 2024
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Announcing EAP support for custom objects in Guide and Explore
Edited Sep 26, 2024
1 vote · 0 comments
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Announcing an improved Contacts page in Admin Center
Edited Sep 26, 2024
1 vote · 0 comments
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Announcing the intelligent triage dataset and prebuilt dashboard in Explore
Edited Feb 04, 2025
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Announcing the article multiplacement EAP
Edited Sep 26, 2024
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Announcing the End session feature for messaging conversations
Edited Sep 26, 2024
10 votes · 0 comments
10
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Announcing two-step verification (2SV)
Edited Sep 25, 2024
5 votes · 0 comments
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Announcing table customization in Explore
Edited Sep 26, 2024
1 vote · 0 comments
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Announcing WFM agent attendance CSV exports
Edited Sep 24, 2024
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Announcing the ability to save searches
Edited Sep 20, 2024
3 votes · 0 comments
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Announcing support for all channels in Agent Home
Edited Sep 23, 2024
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Announcing the ability to modify closed tickets
Edited Sep 23, 2024
8 votes · 0 comments
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Announcing the ability to categorize views
Edited Sep 30, 2024
8 votes · 2 comments
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Announcing the customizable CSAT experience
Edited Oct 15, 2024
6 votes · 0 comments
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Announcing general availability of merging suggestions for agents
Edited Sep 17, 2024
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Announcement: Displaying estimated wait time to messaging customers
Edited Sep 16, 2024
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Announcing the ability to reassign tickets through omnichannel routing queues
Edited Sep 13, 2024
2 votes · 0 comments
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Announcement: Removal of Sunshine Conversations’ Help Scout integration
Edited Sep 23, 2024
1 vote · 0 comments
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Announcement: Removal of Sunshine Conversations’ Stripe Connect integration
Edited Sep 23, 2024
1 vote · 0 comments
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Announcing fully rebranded Zendesk QA as a native add-on
Edited Dec 13, 2024
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Announcing round robin routing through omnichannel routing
Edited Sep 09, 2024
3 votes · 0 comments
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Announcing education pre-trained intents for intelligent triage and AI agents
Edited Sep 09, 2024
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Announcing the ability to auto-open email tickets assigned by omnichannel routing
Edited Sep 04, 2024
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Announcing redaction suggestions in the Advanced Data Privacy and Protection add-on
Edited Sep 03, 2024
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Achieving CS Excellence with Workforce Management and Quality Assurance Event Summary
Edited Sep 09, 2024
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Announcing the removal of OAuth 2.0 grant types for Support
Edited Jan 10, 2025
1 vote · 0 comments
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Announcing configurable custom objects cards
Edited Aug 28, 2024
1 vote · 0 comments
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Announcing enhancements to skills in omnichannel routing
Edited Aug 26, 2024
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Announcing WFM User management task lock and CSV exports
Edited Aug 26, 2024
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