Icon | Menu | Tasks | Description |
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Account: Manage billing, security, logs, and other account essentials. |
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Billing |
Manage subscriptions, invoices, payments, and account ownership. |
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Usage | View account usage dashboards | |
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Security |
Manage security settings and access security documents. |
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Brand management |
Manage customer-facing identities. |
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Appearance |
Brand and localize your site. |
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Logs |
Track activity related to your account. |
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Sandbox |
Test changes before making them public. |
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Tools |
Compare key metrics for your account. |
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Forms and agreements |
View legal and financial documents. |
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People: Manage teams (agents, admins), user and organization fields, bulk actions, and tags. |
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Team |
Manage your team members and organize them into groups. |
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Configuration |
Set up user events and profiles, configure end-user settings, and manage user tags. |
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Bulk actions |
Import or delete a large number of users with a single action. |
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Deleted users |
Deleting users permanently for GDPR purposes. |
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Channels: Manage ways to connect with customers, from email and voice, messaging, and self-serve automation. |
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Messaging and social |
Set up messaging channels. |
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Talk and email |
Manage settings for Talk and Email channels. |
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AI agents and automation |
Manage settings for AI agents. |
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Classic |
Manage Web Widget and Mobile SDK settings. |
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Customer satisfaction |
Enable and use customer satisfaction ratings. |
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Workspaces: Manage how team members use Zendesk, from views and macros to the Agent Workspace. |
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Agent tools |
Configure agent productivity tools. |
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Objects and rules: Manage ticket fields, triggers, automations, and more. |
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Tickets |
Manage ticket forms, fields, tags, and ticket statuses. |
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Custom objects |
Extend Zendesk by adding and managing custom objects. |
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Omnichannel routing |
Manage omnichannel routing settings. |
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Business rules |
Manage business rules for automating repetitive tasks. Set SLAs and business hours. |
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Tools |
Data importer |
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Apps and integrations: Manage apps, APIs, webhooks, targets, and other ways to get data in and out of Zendesk. |
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Apps |
Manage public and private applications. |
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Integrations |
Manage your account integrations and view the integrations log. |
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APIs |
Manage API settings and view API activity. |
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Connections | Manage connections | |
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Actions and webhooks |
Manage actions and webhooks and view webhook activity. |
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Targets |
Manage targets to notify external systems. |
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3 comments
ADMIN - Do NOT Delete
LInk at the bottom is broken.
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Dave Dyson
You would need to substitute your Zendesk subdomain for "your_subdomain" in that URL – so if you're Zendesk is mycompany.zendesk.com, you'd use https://mycompany.zendesk.com/agent/#/admin/overview.
However, as the note at the top of the article says, admin settings have been moved, so see About Support settings in Admin Center.
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Jennifer Rowe
Thanks for letting us know ADMIN - Do NOT Delete.
You are correct that the URL has a typo in it! We've fixed it in the article. The correct URL is:
https://your_subdomain.zendesk.com/agent/admin/overview
And as Dave mentioned, remember to replace "your_subdomain" with the subdomain for your instance. That should do the trick!
Thanks again for the heads up about the broken URL.
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