This article contains resources for setting up and using Zendesk AI agents, including product documentation, developer resources, and community resources.

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All Suites Team, Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise

This article contains resources for setting up and using Zendesk AI agents, including product documentation, developer resources, and community resources.

Product documentation

Getting started

  • About AI agents
  • Getting started with AI agents
  • Understanding everywhere you can use AI agents
  • Understanding chatbot options in your Zendesk account

Using AI agents

  • AI agents general info
  • Creating AI agents
  • Building conversation flows for AI agents
  • Creating actions for AI agents
  • Configuring generative replies in AI agents
  • Managing languages for AI agents
  • Customizing AI agents
  • Testing AI agents
  • Configuring channels for AI agents
  • Analyzing AI agents
  • Integrating other platforms with AI agents

Automated resolutions

  • About automated resolutions for AI agents
  • Managing your automated resolutions
  • Monitoring automated resolution usage
  • Turning off automated resolution features
  • Moving to automated resolutions from existing bot pricing plans

Legacy AI agent functionality

  • Using essential AI agents (Legacy)
  • Using bot builder to create answers (Legacy)
  • Using autoreplies with articles (Legacy)
  • Using expression-based AI agents (Legacy)

Best practices

  • AI agent best practices

Troubleshooting

  • Help with Zendesk AI

Developer resources

  • Answer Bot API
  • Unified SDK for mobile (iOS)
  • Unified SDK for mobile (Android)
  • Zendesk Sunshine Platform

Community resources

  • AI community discussions
  • AI product feedback
  • AI user group
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