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Analyzing AI agents - Advanced

Analyzing AI agent satisfaction (BSAT) ratings for advanced AI agents

What's my plan? Add-on AI agents - Advanced AI agent satisfaction (BSAT) ratings are feedback fro...

Edited Mar 26, 2025

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Creating an automation report for advanced AI agents

What's my plan? Add-on AI agents - Advanced This article covers: What is an Automation Report? Creating ...

Edited Feb 11, 2025

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Performing content coverage analysis in AI agents - Advanced

What's my plan? Add-on AI agents - Advanced Content coverage analysis helps determine whether you...

Edited Mar 10, 2025

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Using labels to tag conversation content for advanced AI agents

What's my plan? Add-on AI agents - Advanced Labels are a smart way to manage chats/conversations in Convers...

Edited Feb 11, 2025

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Reviewing conversation logs for advanced AI agents

What's my plan? Add-on AI agents - Advanced Conversation logs allow you to review all messages th...

Edited Mar 26, 2025

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Collecting AI agent satisfaction (BSAT) ratings for advanced AI agents

What's my plan? Add-on AI agents - Advanced AI agent satisfaction (BSAT) ratings are feedback fro...

Edited Mar 26, 2025

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Using the confusion matrix to improve advanced AI agent performance

What's my plan? Add-on AI agents - Advanced The confusion matrix provides a weekly visualization ...

Edited Mar 10, 2025

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About the Automation Report for advanced AI agents

What's my plan? Add-on AI agents - Advanced The Automation Report is a powerful tool that provid...

Edited Feb 11, 2025

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Using Message Training for advanced AI agents

What's my plan? Add-on AI agents - Advanced Message Training is a revamped version of the previous Training...

Edited Feb 11, 2025

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Understanding the difference between deflection, AI agent-handled, automated resolution, and custom resolution rates

What's my plan? Add-on AI agents - Advanced This article defines the following metrics in simple terms and ...

Edited Feb 28, 2025

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About resolution states for advanced AI agents

What's my plan? Add-on AI agents - Advanced Resolution states unlock a greater analytic potential to have g...

Edited Feb 10, 2025

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About the Conversation Journey Explorer for advanced AI agents

What's my plan? Add-on AI agents - Advanced Note: Configuring resolution states is a prerequisite to unloc...

Edited Mar 26, 2025

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Using the Data Export API for advanced AI agents

What's my plan? Add-on AI agents - Advanced Our Data Export API serves as the key to unlocking the full pot...

Edited Mar 07, 2025

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About analytics for advanced AI agents

What's my plan? Add-on AI agents - Advanced With the latest upgrade to the Analytics page we have broken it...

Edited Feb 10, 2025

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Analyzing advanced AI agents with the Performance Overview dashboard

What's my plan? Add-on AI agents - Advanced The Performance Overview dashboard gives you a comprehensive, a...

Edited Feb 28, 2025

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