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Understanding chatbot options in your Zendesk account



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Aimee Spanier

Zendesk Documentation Team

Edited Feb 04, 2025


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6 comments

Hello,

We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx

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Christine Diego

Zendesk Customer Care

Hi Cecilia,
 
Kindly reach out to Zendesk Customer Support to send the request to the dedicated team. Thank you!

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Is there a setting  or triggerto reset a bot conversation if end user hasn't responded in a few minutes or if they want to start the conversation over for any reason?

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Is there a way to implement an AI bot for the web widget without enabling messaging for human agents? I have tried in the past but had issues with messaging being switched on which we are not set up for.

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Hello All, Do you know if we can add Date Fields in the bot? I want to let people define ask for a call back and purpose them date and time..

Thansk

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I've got 574 articles in our Help Centre, that most likely need tagging/untagging. It appears similar words/phrases potentially provide varying AI summaries in our third-party chatbot (we're using Ultimate). 

 

If for example, I happen to untag everything and just use minimal tags on a few specific articles, could that improve the context that the bot searches for, in it's summarised AI generated content?

 

Any advice would be much appreciated! Thanks :-)

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