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AI agent basics

About AI agents

What's my plan? Suite Any plan AI agents are the next generation of AI-powered bots that automate and re...

Edited Mar 19, 2025

17 votes  ·  0 comments

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Monitoring automated resolution usage

What's my plan? Suite Any plan You can track your automated resolution usage, which can help you determ...

Edited Mar 19, 2025

0 votes  ·  0 comments

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AI agent resources

What's my plan? Suite Any plan This article contains resources for setting up and using Zendesk AI age...

Edited Mar 19, 2025

11 votes  ·  10 comments

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Getting started with AI agents - Essential

Suite | All plans Support with | Live chat and messaging all plans This functionality is part of AI agents - ...

Edited Mar 12, 2025

3 votes  ·  0 comments

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Understanding chatbot options in your Zendesk account

This functionality is part of AI agents. When a customer needs help, they want it ASAP, but most organizations do...

Edited Feb 04, 2025

0 votes  ·  6 comments

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Understanding everywhere you can use AI agents

What's my plan? Suite Any plan This functionality is part of AI agents. AI agents are available in ...

Edited Mar 19, 2025

2 votes  ·  13 comments

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About automated resolutions for AI agents

What's my plan? Suite Any plan Automated resolutions are the unit of measurement used for calculating a...

Edited Mar 19, 2025

17 votes  ·  13 comments

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Managing your automated resolutions

What's my plan? Suite Any plan This functionality is part of AI agents. Zendesk measures your usage...

Edited Mar 19, 2025

8 votes  ·  0 comments

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Turning off automated resolution features

What's my plan? Suite Any plan This functionality is part of AI agents. You can manage automated re...

Edited Mar 19, 2025

0 votes  ·  4 comments

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Moving to automated resolutions from existing bot pricing plans

What's my plan? Suite Any plan The automated resolutions pricing model for AI agents is now live. Se...

Edited Mar 19, 2025

8 votes  ·  0 comments

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About Answer Bot resolutions (Legacy Support and Support Suite plans)

What's my plan? As of November 6, 2024, legacy Support and Support Suite accounts have ...

Edited Nov 13, 2024

5 votes  ·  9 comments

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