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AI agent basics


About AI agents

AI agents are the next generation of AI-powered bots that automate and resolve your customers’ issues across servic...

Edited Feb 05, 2025

14 votes  ·  0 comments

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AI agent resources

What's my plan? This article contains resources for setting up and using Zendesk AI agents, including ...

Edited Feb 03, 2025

11 votes  ·  10 comments

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Getting started with AI agents - Essential

This functionality is part of AI agents - Essential. AI agents are the next generation of AI-powered bots th...

Edited Feb 03, 2025

3 votes  ·  0 comments

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Understanding chatbot options in your Zendesk account

This functionality is part of AI agents. When a customer needs help, they want it ASAP, but most organizations do...

Edited Feb 04, 2025

0 votes  ·  6 comments

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Understanding everywhere you can use AI agents

What's my plan? This functionality is part of AI agents. AI agents are available in a number of Zendesk product...

Edited Feb 06, 2025

2 votes  ·  13 comments

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About automated resolutions for AI agents

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Feb 05, 2025

17 votes  ·  13 comments

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Managing your automated resolutions

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Dec 26, 2024

8 votes  ·  0 comments

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Turning off automated resolution features

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Oct 17, 2024

0 votes  ·  4 comments

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Moving to automated resolutions from existing bot pricing plans

The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan for more ...

Edited Nov 13, 2024

8 votes  ·  0 comments

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About Answer Bot resolutions (Legacy Support and Support Suite plans)

What's my plan? As of November 6, 2024, legacy Support and Support Suite accounts have ...

Edited Nov 13, 2024

5 votes  ·  9 comments

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