Understanding everywhere you can use Answer Bot

Return to top

4 Comments

  • Jon Simone

    In this article it mentions that customers can request a callback through answerbot: "Escalation options to a human agent can always be made available, such as requesting a callbacklive chat or leaving a message". How does this work? I do not see this option in the flow builder.

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @..., it is a bit confusing, I'm sorry. So those options are available if you are using the Web Widget, but they are not available in Flow Builder, which works with messaging and the Web SDK (as opposed to the Web Widget). Hope that helps!

    0
  • Jon Simone

    Jennifer Rowe is the plan for Flow Builder to replace Web Widget eventually?

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Jon Simone
    When I wrote the comment above the new version of the Web Widget (that worked with messaging, including FlowBuilder) was called Web SDK. We have since relabeled the original Web Widget as "Web Widget Classic" and there is an updated version called Web Widget (not Web SDK anymore).

    So no, FlowBuilder is not replacing Web Widget. But the new version of Web Widget, if you are using messaging, enables you to use FlowBuilder. 

    I hope that makes sense! Let me know. 

    0

Please sign in to leave a comment.

Powered by Zendesk