AI agent functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use AI agents and similar functionality.
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AI agents on messaging and email channels
You can create AI agents on messaging and email (including API and web form) channels. These AI agents can cover all levels of automation, from quick, self-service workflows to more complex workflows integrated with other platforms.
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AI agents for messaging in mobile SDKs
AI agents for messaging can be a part of your mobile support offering. Our mobile SDKs make it easy to integrate into any mobile app, answering customer questions in-context without them ever having to leave the app or disrupt their experience. Users can mark the articles as "solving" their issues, or indicate they still need help and want to escalate their issue to a Support ticket.
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Answer Bot for Slack
When enabled in the Slack for Zendesk Support integration, the AI agent can "listen in" on questions posed in any Slack channel configured to use the Support integration and offer relevant article suggestions.:
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Answer Bot for Microsoft Teams
When enabled in the Zendesk integration for Microsoft Teams, the AI agent can provide article suggestions when a user asks a question as a new Teams conversation.
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Article recommendations in Web Widget (Classic)
If you have the Web Widget (Classic) installed on your help center or website, your customers can receive article suggestions whenever they need help across your site, in a conversational way.
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Answer Bot API
The Answer Bot API enables businesses to extend AI-powered self-service help to any channel. Developers can build their own self-service automation experiences wherever they’d like. When implemented correctly, users can quickly and easily mark their questions as resolved or not resolved, giving you more data for reporting, and improving the AI agent model over time.
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