Tip: Answer Bot settings are now in Admin Center, the new home for Support
settings. See About Support settings in Admin Center.
Answer Bot uses machine learning to answer customer questions with content from your knowledge base. To use Answer Bot, you need a Zendesk Suite or Zendesk Support + Guide account with the Answer Bot add-on.
Documentation
Administrator
- Quickstart guide: Answer Bot
- Understanding everywhere you can use Answer Bot
- Using Article Recommendations in your email notifications
- Using Article Recommendationswith your web forms
- Viewing and managing your Answer Bot settings
- Creating and managing triggers for Answer Bot
- Configuring Answer Bot for the Web Widget (Classic)
- Enabling and using Answer Bot in the Web Widget (Classic)
- Using the Answer Bot for Slack integration
- Using labels to influence Answer Bot results
- Disabling Answer Bot
- Analyzing your Answer Bot activity
Best practices for admins
- Best practices: Preparing to use Answer Bot
- Best practices: Using labels with Answer Bot
- Best practices: Answer Bot customer service for agents
- Best practices: Setting up Answer Bot triggers, views, and workflows
- Best practices: Helping Answer Bot find the right articles more easily
- Optimizing your articles for Answer Bot
- Improving your Answer Bot click-through rate
- Improving your Answer Bot activation rate
- Improving your Answer Bot suggest rate
- Boosting your Answer Bot click-through rate with conditional email text
5 Comments
Is is possible to have control over the AnswerBot's formatting (font, color, emphasis, etc.)? I don't seem to see anything in the resources above.
Hi Grant,
I'm afraid customization of Answer Bot is not possible in the current functionality of this product. It's not in the product roadmap as well.
Thank you for understanding.
Best,
Shayne Traqueña
404 Links:
Thanks, Rafael. These are now part of the Unified SDKs for mobile. Updated the links:
trying to activate Answer bot so will start testing on Sandbox.
However none of the articles already created Zendensk are not transferred on Sandbox ?
Does this mean that I have to manually create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ?
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