This article contains resources for setting up and using Zendesk AI agents, including documentation, best practices, troubleshooting, and community discussion.
Documentation
Overview
Automated resolutions
AI agents - Essential
AI agents for messaging
- Creating an AI agent for your web and mobile channels
- Viewing and configuring settings for AI agents for messaging
- Adding and removing an AI agent for a messaging channel
- Customizing the standard responses for an AI agent for messaging
- Adding and updating your AI agent avatar
- Customizing an AI agent's persona to add personality to AI-generated responses
- Managing languages in an AI agent for messaging
- Configuring your account for using restricted content in AI agents for messaging
- Reviewing AI agent conversation transcripts
- Monitoring AI agent performance with the Insights dashboard
AI agents for email and web form
- Quickstart guide: Autoreplies with articles
- Understanding how articles are evaluated for use in autoreplies
- Using autoreplies based on intelligent triage
- Using autoreplies to recommend articles in web forms
- Using autoreplies to recommend articles in email notifications
- Viewing and managing your Autoreply settings
- Deactivating autoreplies for article recommendations
- Analyzing your autoreplies with articles
AI agents - Advanced
- About the AI agents - Advanced add-on
- Getting started with AI agents - Advanced
- Setting up AI agents - Advanced
- Creating zero-training AI agents - Advanced
- Testing AI agents - Advanced
- Analyzing AI agents - Advanced
- Importing data for AI agents - Advanced
- Customizing AI agents - Advanced
- Building dialogues for AI agents - Advanced
- Creating actions for AI agents - Advanced
- Using UltimateGPT with AI agents - Advanced
- Managing languages for AI agents - Advanced
- Integrating other platforms with AI agents - Advanced
Developer resources
Best practices
- AI agent and automation best practices
- Optimizing your help center content for AI agents and autoreplies with articles
- Best practices: Optimizing for autoreplies with articles
- Best Practices: Using labels to optimize your article recommendations
- Best practices: Tracking autoreply usage with triggers, views, and workflows
- Improving autoreply metrics for article recommendations
10 comments
Grant Gartland
Is is possible to have control over the AnswerBot's formatting (font, color, emphasis, etc.)? I don't seem to see anything in the resources above.
2
Shayne Traqueña
Hi Grant,
I'm afraid customization of Answer Bot is not possible in the current functionality of this product. It's not in the product roadmap as well.
Thank you for understanding.
Best,
Shayne Traqueña
-1
Katya Stefanova
trying to activate Answer bot so will start testing on Sandbox.
However none of the articles already created Zendensk are not transferred on Sandbox ?
Does this mean that I have to manually create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ?
0
Jeff C
Hi Katya,
The Sandbox either a Standard or Premium one does not copy over Help Center Content. If you wish to transfer content from one to another, options available to you can be seen here.
0
Mandy Labriola
How does the pricing work?
0
Cheeny Aban
To get the latest quotes and offers, you may initiate a conversation with our Sales Team here.
0
William Grote
@...
We are using AB with Messaging and would like a way to have a slightly different message response in one of our flows if the chat requester is in North America vs. the UK, since we don't offer the same pricing in the UK as we do in North America.
Is this possible in any way?
0
Dane
When it comes to this behavior, you can create a step where your customers will have to check select their location to proceed with the correct information.
In the example below, instead of location, I have used language.
Hope this helps.
0
Rodrigo Feltrin
How can I set the answer bot to work on the same behaviour that the zendesk support uses it?
We receive a few articles and then, when nothing works, we have the option to contact an agent by chat.
0
Viktor Osetrov
Thanks for your interesting question.
Answer Bot works from the machine learning engine. From one side, your bot should understand what kind of questions asking your clients. And from the other side, the bot is looking for more relevant answers depending on how your clients click and open pages. It takes some time.
You can improve your answer bot accuracy by Using labels on your help center articles.
Hope it helps
0