Managing languages in a bot

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6 Comments

  • Артур Цудик

    I look forward to the appearance of the Ukrainian language. Without the support of the Ukrainian language, the functionality does not make sense for us :(

    1
  • Anton Verhelst

    Is the automatic translation still going to be improved so we can exclude certain words? For instance not translating company names or specific English terms used in other languages?

     

     
    1
  • Bram

    Is it possible to disable the chat bot in the messenger?

    Is it also possible to enable dynamic content for messenger? Automatic translations are just not good enough. Looks silly from customer point of view. 

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi Bram Goossens,

    Is it possible to disable the chat bot in the messenger?

    No, this isn't possible today but it's something that we are hoping to support in the future.  Would you mind sharing more information about your particular scenario for reference?  How are you expecting it to work without a bot?  Thanks!

    Is it also possible to enable dynamic content for messenger? Automatic translations are just not good enough.

    Not currently but it's something that we may consider in the future.  We understand that auto-translations are not always ideal and more control here would definitely help.  Thanks for your suggestion!  I'll log that for future consideration.

    - Miranda.

    1
  • CoinBounds

    Can Flow Builder display translated articles? There are three versions of my article in simplified Chinese, traditional Chinese and English.

    I use Simplified Chinese to create Flow Builder, but my clients use English, and the articles for clients are in Simplified Chinese. My articles are in English. I don’t know how to show my English articles to English clients.

    0
  • Rachel Orio
    Hi,
    It seems that you already have an existing conversation with my colleague regarding the same question, should you have any clarification kindly reply to the ticket so we can better assist you.

    - Rachel
    0

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