Providing multiple language support with dynamic content

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  • Omar

    Hey I had a question, I'm providing our contact form in multiple languages, with some custom fields that have specific values in each of them but are not reused anywhere else, currently I created dynamic items for each one of the fieldvalues so they are translated when needed, but is there an easier way to do this with text/items that are not used in multiple places?

  • Jean-Francois Weston
    Zendesk Customer Care

    Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!

    Jeff | Zendesk Advocate | EMEA

  • Pim Hulskorte

    Hey, I have a question. I want to add a variant to the dynamic content but the button 'Add variant' is not there. We are using the Professional plan. An extra language is already configured so I don't really get why I don't see the button 'Add variant'?

  • Juraj Jarmek

    Hello @...,

    I will have to look directly into your account to see what is exactly going on, therefore I will open a private ticket and reach out to you directly.

    Have a great day!

  • Terry Ehrhard

    I would like to be able to use dynamic content in replacement for listing out tags to exclude.  For instance we use two list boxes in our forms throughout; "Remind Me In" and "Remind Customer In".  These are use for dynamically determining time for automations to fire based on user selections.  The challenge is excluding these tags from other automations that might be doing the same thing for specific static times.  This is a list of many tags in the list box to exclude where we list over and over again.  We have also added more fields to this list.  Instead of replacing the list of tags over and over again in many automations we would prefer to have a DC field where we could make this tag list and update once but propagate throughout many automations.

    See attached example in an automation (with an error) 

  • Alexandre Sabatier

    Would it be possible to generate dynamic content items from a manifest.json (like settings)?

  • Dave Dyson

    Hi Alex,

    I don't believe that's possible, but it is possible to create Dynamic Content variants and items via the API – see Dynamic Content Items and Dynamic Content Item Variants in our API documentation.

  • Basile Jodeau

    Most of the  links of this article are out of date 

  • Dave Dyson

    Hi Basile,

    We've updated the article today – let us know if you still see anything amiss!

  • Chris S.

    Hi @... - is there any consideration to add the ability to use the search function to be able to search for the placeholder or dynamic content name?

    If I have dynamic content in triggers etc that need to be updated, searching by a text string (which I don't have readily available) is essentially useless. 

    Would be interested to hear if others out there find the existing functionality fit for what I see as the most likely use-case. 

  • Hugo Meana

    Chris S. This has been requested many times and always greeted by support and PMs with "Can't you just scroll through your 500 pages of dynamic content until you find what you are looking for, you lazy people???"


  • Jay

     See Zendesk data object (placeholders) reference


    This page doesn't link to anything in the article above :( I'd love to know what the specific references are so I could organize our system better 

  • Dave Dyson
    Hi Jay, sorry about that and welcome to the community! That link should go here: Zendesk Support placeholders reference
    I'll let our documentation team know that link needs to be updated. Thanks for the heads-up@
  • Raphaël Péguet

    Line breaks putted in dynamic content and then used as macros for messaging or chat disappear :/

  • Ira Semeraro

    Hi, is there a possibility to see a complete list in ZD or export a list of the names given to dynamic content and all variants? I mean to be able to search for e. g. "Coupon" (possibly also in other languages) and see at first glance all dynamic contents that contain this word + their variants. 

    P. S. I agree with Chris S. A search function for the name of DC instead of text parts would be way easier. 

  • Alexandra C.

    Hi there! I'm adding the French version to the dynamic content of our Help Page, following all the instructions (same as I did with the other languages), but the French help centre is still missing these translations. Can you advise me what I'm doing wrong?

  • Dane
    Zendesk Engineering
    Hi Alexandra,
    Upon checking, your concern has been resolved through a ticket. For visibility, the resolution was achieved by creating a new variant for your FR dynamic content.
    Hi Ira,
    This can only be done by utilizing Zendesk APIs, mainly List Items and List Variants.
  • Max Brillanceau

    I think we're missing a little 'copy' button near the freshly created placeholder in order to copy/paste easily. In general, would be appreciated near any placeholder :)

  • Andrew Kenny

    It seems Dynamic Content placeholders don't work in the Agent signature of a Brand. Is that correct?

    Also, Dynamic Content placeholders don't seem to work in the Agent Signature on an agent's profile.

    My Dynamic Content is working just fine when it's in a ticket comment, but can I use it in either of these places that don't require action from the agent?


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