Add formatting (rich text editor) to dynamic content

Not planned


  • Official comment
    Ryan McGrew
    Zendesk Product Manager

    Hey All,

    I appreciate the detailed feedback and comments here. However, I unfortunately have some bad news, we don't currently plan to build this feature. If we reconsider this for prioritization at a later time, we'll let you know in this thread. 

  • Bonnie Schofield

    definitely a great idea - plus one!

  • Rudolph Beaton

    Brilliant post. +100! 

    Our team currently uses Markdown because it allows formatting in Dynamic Content, but we'd much rather use Rich Content.

  • Jacob Allen Wood

    I just wish ZD markdown functioned as described, or like it exists outside of ZD. ZD's implementation of it is extremely buggy and difficult. Rich Text would solve all those issues.

  • Maria.utard

    Hi Zendesk

    I've asked for this functionality since 2013. Any news on this?

    Thanks, Maria

  • Rudolph Beaton

    @... - Dang, you have me beat by about 4 years. I just don't get how we're supposed to communicate both effectively and professionally with customers all over the world if we can't format our emails in their languages?

    But then if we stick with Markdown (as we currently are) we can't take advantage of ZD features like Agent Workspaces which is only compatible with Rich Text.

    It's a very frustrating bind to be in.

  • Kristin Bouveng

    100% agree this is needed

  • Paul

    +1 this is a pretty massive degradation of end-user experience. This is a major hole in your system when converting from unlocalized macros to dynamic content + makes doing it programmatically impossible

  • Sarah Doré

    +1 being able to formatting dynamic content is definitely needed

  • Gravity CX (APAC Reseller)

    +1 It would be be nice to hyperlink images as well - without having to use Markdown (host image file somewhere, use markdown syntax, turn of RTF in product, etc etc - yuk!). All throughout the Zendesk products including Support etc (eg: Macros)

  • Pat

    that would help a lot in deed, a +1 for sure!

  • Joshua

    That's great to hear @...! Is this something that will be slowly rolled out? I don't see it available on my end. 

  • Amisha Sharma
    Zendesk Product Manager

    @... - Sorry for my earlier comment (now deleted), I was looking at a different part of the product. I've contacted the product manager for this area and I'll see if they can add a response here. Thanks for your engagement on this post & apologies again!

  • Rudolph Beaton

    @... - Any word from the PM?

  • Rudolph Beaton

    @... - Totally understand that y'all have a lot of competing priorities, but I'd also like to underscore that this would absolutely revolutionize localization on Guide articles if entire articles could be formatted within rich text inside dynamic content. Just something to consider.

    One other thing: Dynamic content has definitely not been touched in at least four or five years. For something as critical a DC is to growing companies, why does it receive no love? After all these years, we still can't search by the title of a DC entry, which is something that should be a part of the MVP of any search engine.

  • CJ Johnson

    This would be a lovely feature, and save a lot of time. 

  • Anastasia Kachanova



Please sign in to leave a comment.

Powered by Zendesk