henri SEIF

Bonjour,

J'essaie d'utiliser une balise d'objet personnalisé dans le champ “à”  mais je n'arrive pas à mes fins, j'ai essayé avec {{ticket.ticket_field_<idchamp>.<cléduchampsperso>}} /  et {{custom_objects.<nomdelobjet>.custom_fields.<cléduchampsperso>}} / et

  {{custom_objects.<object_key>.custom_fields.<field_key>

mais rien n'a fonctionné.

Est-il possible de reprendre une valeur d'un champ custom texte d'objet personnalisé dans une balise ?

Would it be possible to have a placeholder for the generated  summary ?

Hello Support Team,

Thank you for providing such clear instructions on building a product catalog with custom objects for customers to use. However, I find it regrettable that there is currently no way to make a custom object available in a search relationship field for end users who are not logged in (anonymous users). This feature could address the needs of many organizations.

Perhaps it would suffice to add a new permission option in the search relationship field, or directly within the custom object settings, to specify that the object can be viewed by both authenticated and anonymous users. Thank you for considering this possibility, as it could greatly expand the flexibility and usefulness of custom objects for various use cases.

Best regards, Henri

Ifra Saqlain When I do this, the subject and description fields are no longer hidden, whereas they were before, and my text 'test' increments properly in the subject field, but nothing in the description field.

Ifra Saqlain  I'm still experiencing the same issue. The fields are hidden, but when I attempt to submit a ticket, I receive an error message. I can see that the subject worked, but not the description. Perhaps the issue lies with the following line ? : commentaireField.querySelector('input').value = 'test commentaire'

 // Listen to the changes in the custom ticket field
  selectElement.addEventListener('change', function() {
    var valeurSelectionnee = selectElement.value;
    // For a specific value, hide Subject and Description fields and auto fill with text
    if (valeurSelectionnee === 'désinscription_à_la_newsletter_et_sms') {
  		sujetField.querySelector('input').value = 'test subject'
  		commentaireField.querySelector('input').value = 'test commentaire'
      masquerChamps();
    } else {
  	sujetField.querySelector('input').value = ''
  	commentaireField.querySelector('input').value = ''
      afficherChamps();
    }
  });
});
</script>

Hi Ifra Saqlain 

Thank you so much for your immense help to the community.

I'm attempting to hide the subject and description fields, and automatically fill them with default text if only one value from a drop-down list is selected.

I've succeeded in making it work for the subject, but I'm struggling to find a way to auto-fill the description (so I've omitted it from the code below). Could you please assist? (maybe there's a simpler way to do it with jQuery ?)

In the new_request_page.hbs: 

<script>
document.addEventListener('DOMContentLoaded', function() {
  // Custom field you want to listen
  var selectElement = document.getElementById('request_custom_fields_12368015596316');

  // Subject and Description fields
  var sujetField = document.querySelector('.request_subject');
  var commentaireField = document.querySelector('.request_description');

  // Function to hide Subject and Description fields
  function masquerChamps() {
    sujetField.classList.add('masque');
    commentaireField.classList.add('masque');
  }

  // Function to show Subject and Description fields
  function afficherChamps() {
    sujetField.classList.remove('masque');
    commentaireField.classList.remove('masque');
  }

  // Listen to the changes in the custom ticket field
  selectElement.addEventListener('change', function() {
    var valeurSelectionnee = selectElement.value;
    // For a specific value, hide Subject and Description fields and auto fill with text
    if (valeurSelectionnee === 'désinscription_à_la_newsletter_et_sms') {
  		sujetField.querySelector('input').value = 'test subject'
      masquerChamps();
    } else {
  	sujetField.querySelector('input').value = ''
      afficherChamps();
    }
  });
});
</script>

In the style.css: 

.masque {
  display: none;
}

Hi Pablo, I'm experiencing the same issue. The key here is that you need to update the ticket and then click on "send as" to view the error message. Rather than displaying the error message after the update, the system should show it if the regex format isn't correct after entering data in the custom field (similar to how it works in the admin center when setting up a Regex custom field).

Kind regards

Hi Martin,

Thanks for your answer.

I already did. The customer support answered me "I have marked this conversation as "comment" on the product to be reviewed, as requested. This means that your feedback will be grouped as part of our Voice of the Customer (VoC) program, which provides customer feedback to our product development teams.

Additionally, I encourage you to create a new post in the General Product Feedback topic."

I'm experiencing an issue with a regex custome ticket field. I have to update the ticket to see an error message saying the value isn't correct.

When you create the custom field in the admin center, it's dynamic, with some text in red saying the value is incorrect.

But when you're in the ticket, it's not dynamic anymore.

Any suggestions ?

Hi, I'm experiencing an issue with the voicemail greeting. My audio file finishes right after the last word, but the 'beep' that prompts the end user to record a voicemail comes after 3 or 4 seconds. It's very annoying. Any suggestions?