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Henri Mercier (SEIF CONSULT)'s Avatar

Henri Mercier (SEIF CONSULT)

Joined Nov 10, 2022

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Last activity Apr 26, 2024

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ACTIVITY OVERVIEW

Latest activity by Henri Mercier (SEIF CONSULT)

Henri Mercier (SEIF CONSULT) commented,

Community comment Discussion - Tips and best practices from the community

Ifra Saqlain When I do this, the subject and description fields are no longer hidden, whereas they were before, and my text 'test' increments properly in the subject field, but nothing in the description field.

View comment · Posted Apr 26, 2024 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Discussion - Tips and best practices from the community

Ifra Saqlain  I'm still experiencing the same issue. The fields are hidden, but when I attempt to submit a ticket, I receive an error message. I can see that the subject worked, but not the description. Perhaps the issue lies with the following line ? : commentaireField.querySelector('input').value = 'test commentaire'

 // Listen to the changes in the custom ticket field
  selectElement.addEventListener('change', function() {
    var valeurSelectionnee = selectElement.value;
    // For a specific value, hide Subject and Description fields and auto fill with text
    if (valeurSelectionnee === 'désinscription_à_la_newsletter_et_sms') {
  		sujetField.querySelector('input').value = 'test subject'
  		commentaireField.querySelector('input').value = 'test commentaire'
      masquerChamps();
    } else {
  	sujetField.querySelector('input').value = ''
  	commentaireField.querySelector('input').value = ''
      afficherChamps();
    }
  });
});

 

View comment · Posted Apr 25, 2024 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Discussion - Tips and best practices from the community

Hi Ifra Saqlain 

Thank you so much for your immense help to the community.

I'm attempting to hide the subject and description fields, and automatically fill them with default text if only one value from a drop-down list is selected.

I've succeeded in making it work for the subject, but I'm struggling to find a way to auto-fill the description (so I've omitted it from the code below). Could you please assist? (maybe there's a simpler way to do it with jQuery ?)

 

In the new_request_page.hbs: 

In the style.css: 

.masque {
  display: none;
}

View comment · Edited Apr 25, 2024 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Q&A - Tickets and email

Hi Pablo, I'm experiencing the same issue. The key here is that you need to update the ticket and then click on "send as" to view the error message. Rather than displaying the error message after the update, the system should show it if the regex format isn't correct after entering data in the custom field (similar to how it works in the admin center when setting up a Regex custom field).

Kind regards

View comment · Edited Dec 14, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Feedback - Voice (Talk)

Hi Martin,

Thanks for your answer.

I already did. The customer support answered me "I have marked this conversation as "comment" on the product to be reviewed, as requested. This means that your feedback will be grouped as part of our Voice of the Customer (VoC) program, which provides customer feedback to our product development teams.

Additionally, I encourage you to create a new post in the General Product Feedback topic."

View comment · Posted Dec 13, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) created a post,

Post Q&A - Tickets and email

I'm experiencing an issue with a regex custome ticket field. I have to update the ticket to see an error message saying the value isn't correct.

When you create the custom field in the admin center, it's dynamic, with some text in red saying the value is incorrect.

But when you're in the ticket, it's not dynamic anymore.

Any suggestions ?

Posted Dec 13, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) created a post,

Post Feedback - Voice (Talk)

Hi, I'm experiencing an issue with the voicemail greeting. My audio file finishes right after the last word, but the 'beep' that prompts the end user to record a voicemail comes after 3 or 4 seconds. It's very annoying. Any suggestions?

Posted Dec 13, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

CommentPersonnalisation des tickets

Bonjour,

Est-il prévu de pouvoir faire des champs de relation de recherche affichant des champs personnalisés (organisation / end user / tickets) ? Le but étant d'afficher / sélectionner, dans un champ de ticket, des informations disponibles dans les champs d'organisation ou de end user du demandeur en question.

Merci

View comment · Posted Jun 09, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Feedback - Ticketing system (Support)

Thanks ! Have a great day !

View comment · Posted Mar 15, 2023 · Henri Mercier (SEIF CONSULT)

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Henri Mercier (SEIF CONSULT) commented,

Community comment Feedback - Ticketing system (Support)

Thanks Scott. 

View comment · Posted Mar 08, 2023 · Henri Mercier (SEIF CONSULT)

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