Recent searches
No recent searches
![Sydney Neubauer's Avatar](https://support.zendesk.com/system/photos/5073729114394/avatar-1666990425.png)
Sydney Neubauer
Joined Aug 15, 2022
·
Last activity Feb 19, 2025
Following
0
Followers
6
Total activity
1408
Votes
587
Subscriptions
451
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Sydney Neubauer
Sydney Neubauer commented,
D.Fitz Yes we ran into this aswell. It is a bug (reported almost 2 years ago now). Turns out you have to have a placeholder within Dynamic Content if there is formatting otherwise the formatting appears. As such, Zendesk did provide us with a workaround of a ‘blank’ placeholder we can slip into each DC
{{"}}
View comment · Edited Feb 13, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments
Sydney Neubauer commented,
+1 we run into this issue as well if you copy and paste ticket content as it says ‘Yesterday’ which does not help for historical record. And when troubleshooting tickets, trying to find the impacted time range/date, takes time as you have to hover to see the date and time
View comment · Posted Feb 11, 2025 · Sydney Neubauer
0
Followers
0
Votes
0
Comments
Sydney Neubauer commented,
Joel Cohen Is there an announcement around this change? This is something we are eagerly awaiting and didn't see one come out aside from your comment
View comment · Posted Feb 05, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments
Sydney Neubauer commented,
+1 I can definitely see a use for this
View comment · Posted Feb 03, 2025 · Sydney Neubauer
0
Followers
0
Votes
0
Comments
Sydney Neubauer commented,
+1 we would also like the ability to create tickets based on other comments. We have scenarios where someone will submit a single ticket for 10+ issues and we need to split them up to ensure the right team handles it. Having the ability to split tickets off would save so much time
View comment · Posted Jan 28, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments
Sydney Neubauer commented,
+1 Even for maintenance purposes - we underwent a rebranding so we needed to search for certain keywords within macros. This would be easier if we could search for content
View comment · Posted Jan 28, 2025 · Sydney Neubauer
0
Followers
0
Votes
0
Comments
Sydney Neubauer commented,
+1 We run into this aswell. Including for internal notes, as we share the instance with IT so Agents are always logged as followers and unaware the internal note will go to them as well
View comment · Posted Jan 28, 2025 · Sydney Neubauer
0
Followers
0
Votes
0
Comments
Sydney Neubauer commented,
+1 this has been requested for 5 years now. Is there any change in priority around this?
View comment · Posted Jan 27, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments
Sydney Neubauer commented,
+1 added in Conversation order as Layout builder comment order currently does not impact the SC experience so if newest are at top in the ticket, the newest are still at the bottom in SC
View comment · Posted Jan 27, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments
Sydney Neubauer commented,
+1 We did have a workaround that has been serving us well. And that is by implementing conditional fields as conditional fields have the option on when they are required (new, pending, on hold etc). But still, you shouldn't need a workaround
- Create a checkbox or dropdown field (we used a dropdown field with a named ‘required’ option)
- You will need to add this field to each form
- Download the Free sweethawk app ‘Hide Ticket Fields (Legacy)’
-
Inside the app - choose to hide the checkbox that you added to each form so no one can select it
-
Create a trigger that will mark this checkbox/dropdown as checked upon creation/update etc.
- Then back on the forms, if you set conditional fields so that the field you want to be required on different statuses is required based on that checkbox being checked, you can choose when it is required
This shouldn't be so complicated but the nice thing is, you do this legwork once and you are good to go. But Zendesk really should just add this functionality.
View comment · Posted Jan 24, 2025 · Sydney Neubauer
0
Followers
1
Vote
0
Comments