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Jupete Manitas

Joined Apr 16, 2021

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Last activity Aug 02, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Jupete Manitas

Jupete Manitas commented,

CommentUsing themes and customizing your Help Center
Hello Ariana, thank you for writing in! It depends and it is possible that you have customized the home page of your Copenhagen theme by default you should be able to create 100 categories but it not will be displayed in one page. It seems you will see a next button if you have reached the capacity of the category block. You can review the Guide product limits for your help center
 

 
13 categories are showing so far on our test account. 

Thank you!
 

View comment · Posted Jul 19, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentHow to fix issues with the community forum
Hello Cori, thanks writing in! No, with the currrently functionality. We have conducted some testing and can confirm that the documentation is correct based on our test accounts. Enabling Anybody can submit tickets, registration required will not impact the creation of a community post. Users will still be prompted when making a post. Thank you and you may add this as a product feedback here in the Gather community

View comment · Posted Jul 19, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentUsing content publishing flows
Alternatively, you can use the Help Center API to update them in bulk. You can visit this article for reference - How can I update the default language of my Help Center or existing articles?.  

View comment · Posted Jul 03, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentUsing content publishing flows
Hi Sana, thank you for writing in! We acknowledge the need for a native or built-in feature to update articles' language in bulk. We suggest sharing this as product feedback in the Feedback - Help Center (Guide) section of our community site. Engaging with other users with similar needs and exploring potential workarounds can lead to productive discussions. Product managers often review conversations with significant engagement during roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-]. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you!

View comment · Posted Jul 03, 2024 · Jupete Manitas

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Jupete Manitas commented,

Community comment Discussion - Tips and best practices from the community
Hello Josh, thank you for writing in! Hopefully, Konstantin can provide additional inputs soon when replicating the tips or best practices. Given that this functionality is not native as one of the product features, our troubleshooting is limited but can be achieved through additional custom workflows. However, you may visit the steps provided by Dave from this another community post - One form - Multiple tickets. As commented by Dave:
 

One possible way to do this might be to create a Trigger that looks for these newly-created incoming tickets from your ticket form, that would use a webhook to call the Create Many Tickets endpoint in our API, and using Placeholders to supply information from the ticket to the API call. Here's some documentation that should be helpful:

 
You can coordinate with your development team as requires customization or you can reach out to your AE if you want to hear more about our Professional Services as they can build custom apps or workflows for functionalities that are not native to Zendesk. We can see that you have created tickets about this so one of my colleagues will get in touch with you soon! Thank you!

View comment · Posted Jun 28, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentUsing the knowledge base in Help Center
Hello Lilian, thank you for the update. It seems that you are referring to the section level. Just to let you know, this is the current limitation we have in place regarding section levels.. You can see more details here: Guide product limits for your help center.  
 
We encourage you to add this as product feedback here in the community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Otherwise, we can refer you to our Professional Services team or you check with your account executive to learn more about Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs. Thank you!

View comment · Posted Jun 21, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentUsing the knowledge base in Help Center
Hello Lilian, thank you for writing in! Our apologies for any confusion but can you tell us more about your use case and when you say '5 levels of sections'? Are you not referring to the subsections because each section can have a maximum of 200 subsections in it. Thank you!

View comment · Posted Jun 19, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentTicketautomatisierung und Zusammenarbeit
Hello Peter, thanks for writing in! Unfortunately, at the moment it is not supported yet to use the conversation summary as information for macros. For now, the suggested macros are based on the content of that specific ticket. While macro suggestion for admins are created based on repeated content from all agent replies in your account. We hope this clarifies. Thank you!

View comment · Posted Jun 12, 2024 · Jupete Manitas

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Jupete Manitas commented,

CommentSetting up Zendesk Guide
Hi Mehboob, thank you for writing in! Currently there is no API endpoint that can be used to inquire about the status of the setting 'Enable agents to manage requests from Help Center'. We have checked the Ticketing (Account configuration and business rules) and Help Center endpoints but none for now but you can see the status in the Audit logs after it was enabled.  We hope this information helps but you can post a product feedback here in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Thank you!

View comment · Posted Jun 06, 2024 · Jupete Manitas

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Jupete Manitas commented,

Community comment Q&A - Help center and community
Hello Jacob, our apologies for the confusion but at the moment there is no functionality yet to add content block to multiple articles. Content blocks are article specific within the interface, and since there's no API endpoint yet we need to enable content blocks for each article you want to use then pick the content block you want to use. We have found a similar request and you can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
 
Thank you!

View comment · Posted Jun 06, 2024 · Jupete Manitas

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