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Jupete Manitas
Joined Apr 16, 2021
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Last activity Aug 02, 2024
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Latest activity by Jupete Manitas
Jupete Manitas commented,
![](https://support.zendesk.com/attachments/token/DWUOOfyDPiOJ3W9q1slXa68B0/?name=image.png)
13 categories are showing so far on our test account.
![](https://support.zendesk.com/attachments/token/S6S76iDoQnCis6r6aJF4eKUWT/?name=image.png)
Thank you!
View comment · Posted Jul 19, 2024 · Jupete Manitas
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Jupete Manitas commented,
View comment · Posted Jul 19, 2024 · Jupete Manitas
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Jupete Manitas commented,
View comment · Posted Jul 03, 2024 · Jupete Manitas
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Jupete Manitas commented,
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-]. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you!
View comment · Posted Jul 03, 2024 · Jupete Manitas
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Jupete Manitas commented,
One possible way to do this might be to create a Trigger that looks for these newly-created incoming tickets from your ticket form, that would use a webhook to call the Create Many Tickets endpoint in our API, and using Placeholders to supply information from the ticket to the API call. Here's some documentation that should be helpful:
- Triggers resources (in case you haven't set up your own triggers before)
- Creating webhooks in Admin Center
- Zendesk Support placeholders reference
- Create Many Tickets API endpoint
You can coordinate with your development team as requires customization or you can reach out to your AE if you want to hear more about our Professional Services as they can build custom apps or workflows for functionalities that are not native to Zendesk. We can see that you have created tickets about this so one of my colleagues will get in touch with you soon! Thank you!
View comment · Posted Jun 28, 2024 · Jupete Manitas
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Jupete Manitas commented,
![](https://support.zendesk.com/attachments/token/SbBf0c31iCRY50lTOE6zkMBkr/?name=image.png)
We encourage you to add this as product feedback here in the community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Otherwise, we can refer you to our Professional Services team or you check with your account executive to learn more about Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs. Thank you!
View comment · Posted Jun 21, 2024 · Jupete Manitas
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View comment · Posted Jun 19, 2024 · Jupete Manitas
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View comment · Posted Jun 12, 2024 · Jupete Manitas
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Jupete Manitas commented,
Thank you!
View comment · Posted Jun 06, 2024 · Jupete Manitas
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Jupete Manitas commented,
Thank you!
View comment · Posted Jun 06, 2024 · Jupete Manitas
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