Question
I have a few articles that have the wrong locale. For example, I created my articles using the source language en-gb, but I need them to be en-us. What can I do to fix this? How can I update the default language of my Help Center or change the source language of existing articles?
Answer
The Help Center displays pages in different languages based on locale code in the page URL. For example, Help Center URL's ending in /hc/en-us
show in English (us), and only show content with that same locale selected. If you created articles with the wrong source language, you can fix this by following the below steps.
- Correct your Help Center's default language
If you chose the wrong default language in your Help Center, you can change it in Guide settings. For detailed instructions, see the article: Configuring the default language for your Help Center. - Fix the content source language
- Manually re-create articles
Copy or export your content and re-create articles with the right source locale. - Update source locale using API
Update the source locale programmatically of each article through the API.
- Manually re-create articles
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