Configuring the default language for your help center

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The default language is the language that end-users see in your help center by default. Your help center default language is initially set to English, but you can change the default language. You can set a default language for your help center that's different than the default language for the agent interface.

You must be a Guide admin to set the default language for your help center.

This article contains the following sections:

• Setting the default language for your help center
• Changing your help center default language with multiple languages enabled
• Understanding how the default help center language settings works with translated content

Setting the default language for your help center

Your help center default language is initially set to English. You can change the default language.

You can choose from all of the help center supported languages and most of the languages that are available by request, some of which have crowd-sourced translations. If you choose a supported language, text that appears in the help center by default (for example, "search" and "comments"), will appear in that language. If you choose a language that is not supported, default text will appear in that language only if there are crowd-sourced translations.

If you have enabled multiple languages for your help center, you can change the default language to any of the languages you have enabled (see the next section).

To set your help center default language

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Language settings.
3. Click the Language drop-down, then select a language.

   You can scroll or search the list. You can choose from all of the help center supported languages and most of languages that are available by request, some of which have crowd-sourced translations.

   

4. Click Save.

Changing your help center default language with multiple languages enabled

Note: This feature requires Suite Growth or above or Guide with Support Professional or Enterprise.

If you've configured multiple languages for your help center, you can change your help center default language to any of the languages you've enabled. To understand when the default language is used, see Understanding how the default language setting works with translated content.

To change your default language with multiple languages enabled

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Language settings.
3. Click the options menu beside the language you want to set as default, then select Set as default.

   

4. Click Update.

Understanding how the default help center language settings works with translated content

The language that a user sees in your help center is based on defaulting to the following, in order of preference:

• The language specified in the URL of the page the user is currently on (if present)
• The language set for the user's current active session
• The language preference set in the user's user profile
• The preferred language of the user's browser
• Other compatible languages specified by the user's browser

If the help center is unable to match any of these languages, then the user is directed to the default language of your help center.

For more information about how translated content appears, see Understanding how translated content is displayed in your help center.