Configuring Zendesk Support for your locale and language

Return to top

9 Comments

  • SERVILLAT Julien

    H there,

    can a end-user change his prefered language (in the en-user portal Guide) ?

    This article only shows ho agents can setup their default language.

    THanks

    0
  • Remi Saumet
    Zendesk Customer Care

    Hi Julien SERVILLAT,

    Thank you for your post here, hope you are doing well today!

    I encourage you to have a look at this documentation that should answer your question : Setting and detecting a user's language.

    About Guide and the Help Center, when an unregistered end user selects a language in the Help Center menu bar and submits a request from that language, their user is created and their language is identified with the language of the Help Center they were viewing upon ticket submission. However, you can manually set their language if this is their preferred language.

    You may also find some additional information here : Configuring your help center to support multiple languages.

    Also, bear in mind that registered users will follow the same path as Agents and can change their language from their profile settings as per the article above.

    Hope this helps!

    Have a great rest of your day.

    Best regards,

    0
  • Nwafor Ekwutosi

    Hello @...

    Is it possible for our side conversations to be in multiple languages. For example an agent that speaks English can send a message in English to a light agent that speaks German, can this message reach the light agent in German?

    Thanks 

    0
  • Juraj Jarmek

    Hello @...,

    Unfortunately not be possible.

    Side conversations cannot be automatically translated into other languages.

    0
  • Jack Yumulu

    Hello,

    Regarding the below time zone setting..  so our account is set to US.  We have agents in Australia and UK.  The first 2 points below state that the timestamps are relative per agent's time zone. Where do I configure agent time zone?  OR don't I get that option since we are on Team Subscription? (per the 3rd point below; which is a little confusing whether that means users can set own time zones under those subscriptions or if it also means that regardless of the subscription we'll all be able to see timestamps relative to our own time zone?)

    0
  • Beau P.
    Zendesk Customer Care

    Hello Jack,

    You are correct, the ability to set timezones by individual agent would require a Professional of Enterprise Support plan to obtain. When configured at the agent level, each agent will see timestamps aligning with their defined timezone. Additional details on this feature can be found here: https://support.zendesk.com/hc/en-us/articles/115000353048-Which-time-zone-does-Zendesk-use-

    Beau | Customer Advocate

    Ask our Zendesk Community

    0
  • Jerry Chow

    Hello,

    I wanted to see if there was any traction to allow end-users to set their own date/time in their profile, or if it is still linked to the Support Tenant's time zone.

    Thanks,

    Jerry

    0
  • Matt
    Zendesk Customer Care

    Hi Jchow!

    At this point, the only control an end-user has over their timezone is in the end-user portal when viewing their tickets. It will use the time zone from their computer/system.

    Thank you.

    0
  • Rafael Simão

    Hello, 

    it's not possible for me to change language. I don't have the logo and option written in this article.

    Plus, something weird. Sometime I open my Zendesk, it's in english, then in spanish, then i french. I don't understand.

     

    Kind regards.

     

    Bruno

    0

Please sign in to leave a comment.

Powered by Zendesk