You can easily switch from one Zendesk product to another using the product tray. Products and betas you have access to are available in the product tray.
To switch from one product to another product
- Click the Zendesk Products icon (
) in the top bar, then select the product you want to open.
The selected product opens in a new browser tab.
10 comments
Myron
When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?
4
Dekbi
When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.
You may also refer to our documentation About the Zendesk Agent Workspace.
I hope this helps! Have a good day!
3
Reggie Murphy
Where are Settings?
1
Dave Dyson
Most settings can be found in the Admin Center, available from the product tray as described in this article.
2
Fahad Iftikhar
Hello, do you need to be a Zendesk admin (like Salesforce) to be able to make workflows and create views?
2
Brett Bowser
You should be able to set these permissions depending on the plan level you're on. I'd recommend taking a look at this article: Managing Custom Roles
You'll also want to take a look at this article for creating views: Creating views to manage ticket workflow
I hope this helps!
0
Allison Kwan
That took way too long to find! The apps button placement is very unintuitive!
-1
putri sfh
Halo.. I want to change Zendesk premium to normal, how do I do it?
0
Andrew Chu
Hi team,
Just checking that since the products' names are already changed, any plans to change the name on the actual product page itself? Like on the tray I'm seeing the name “Explore” already replaced with “Analytic” already, however when I click on Analytic to launch the tool, the launch page still displays “Explore” and not “Analytic” like how it shows on the tray.
1
Lisa Kelly
Hi Andrew,
The product names will change over time. We don't have exact dates, yet. If you have feedback or questions related to the new product tray, visit our community forum where we collect and manage customer product feedback.
0