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Switching among Zendesk products



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Jennifer Rowe

Zendesk Documentation Team

Edited Oct 08, 2024


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8 comments

When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

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Dekbi

Zendesk Customer Care

Hi Myron,
 
When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.
 

 
You may also refer to our documentation About the Zendesk Agent Workspace.
 
I hope this helps! Have a good day!

 

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Where are Settings?

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Hi Reggie -
 
Most settings can be found in the Admin Center, available from the product tray as described in this article.

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Hello, do you need to be a Zendesk admin (like Salesforce) to be able to make workflows and create views? 

 

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Brett Bowser

Zendesk Community Manager

Hey Fahad,

You should be able to set these permissions depending on the plan level you're on. I'd recommend taking a look at this article: Managing Custom Roles
 
You'll also want to take a look at this article for creating views: Creating views to manage ticket workflow
 
I hope this helps!
 

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That took way too long to find! The apps button placement is very unintuitive! 

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Halo.. I want to change Zendesk premium to normal, how do I do it? 

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