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Managing custom roles



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Jun 21, 2024


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Hello,

I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that doable, is that consume a new agent seat?

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Audrey Ann Cipriano

Zendesk Customer Care

Hi Arezoo, are you referring to the email address your customers will be sending their requests to? If so, that does not consume an agent seat, you just have to add the customized email address by following instructions here: https://support.zendesk.com/hc/en-us/articles/4408842868506-Adding-support-email-addresses-for-users-to-submit-tickets 

Once you have added the support address, you can change the default address by clicking on the default button like in the screenshot below. Thanks!

 

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i need to contact with zendesk customer care representative regarding subscribing an app

 

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Anne Ronalter

Zendesk Customer Care

Hello Zubaida,

I have created a ticket and reached out to you via Email so that we can get more details from you in regards to an App subscription.

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Is there a way to assign a specific default role when creating new agents?

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Anne Ronalter

Zendesk Customer Care

Hi Rhonda,

thank you for your Feedback on that.

A default role itself is currently not possible, therefore as a workaround, it might be an idea, to have a custom role named "Default Role.". 
That way it is always easy and quick for you to choose it when creating a new Agent or Admin.

Here you can find more details on Creating custom roles and assigning agents.

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