Understanding native custom agent roles in Zendesk Support

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  • William Grote

    For INTERNAL Guide article visibility - normally choosing the "admin and agents only" setting gives light agents visibility - so if your organization uses Zendesk for internal documentation as well as public - making all your employees light agents works - will the Contributor roll function like this?

  • Peter Lynch

    I am finding it odd that the "Native Agent Roles" listed here are not listed on this other page: https://support.zendesk.com/hc/en-us/articles/4408832171034


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