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  1. Zendesk help
  2. People
  3. People documentation
  4. Team members and groups
  1. Zendesk help
  2. People
  3. People documentation
  4. Team members and groups

Team members and groups

  • About the Team members page
  • Adding agents and admins
  • About the Groups page
  • About the Roles page
  • Exporting team-member data
  • Creating groups
  • Using groups
  • Managing groups
  • About private ticket groups
  • Creating private ticket groups and granting agents access
  • Adding and removing team members from groups
  • Changing the default group for your account or a team member
  • Bulk importing users
  • Translating custom agent statuses using dynamic content
  • About team member product roles and access
  • Setting roles and access in Zendesk Admin Center
  • Changing an agent's role
  • Understanding native custom agent roles in Zendesk Support
  • Managing custom roles
  • Creating custom roles and assigning agents
  • Understanding and setting light agent permissions
  • Enabling agents to assign tickets to their groups
  • Allowing agents to change the ticket requester
  • Preventing agents from starting and replying to side conversations
  • Understanding and checking agent seat usage
  • Updating team member (user) profiles
  • Removing or replacing a team member
  • Adding an agent alias
  • About unified agent status
  • Creating custom unified agent statuses
  • About the Team members page
  • Adding agents and admins
  • About the Groups page
  • About the Roles page
  • Exporting team-member data
  • Creating groups
  • Using groups
  • Managing groups
  • About private ticket groups
  • Creating private ticket groups and granting agents access
  • Adding and removing team members from groups
  • Changing the default group for your account or a team member
  • Bulk importing users
  • Translating custom agent statuses using dynamic content
  • About team member product roles and access
  • Setting roles and access in Zendesk Admin Center
  • Changing an agent's role
  • Understanding native custom agent roles in Zendesk Support
  • Managing custom roles
  • Creating custom roles and assigning agents
  • Understanding and setting light agent permissions
  • Enabling agents to assign tickets to their groups
  • Allowing agents to change the ticket requester
  • Preventing agents from starting and replying to side conversations
  • Understanding and checking agent seat usage
  • Updating team member (user) profiles
  • Removing or replacing a team member
  • Adding an agent alias
  • About unified agent status
  • Creating custom unified agent statuses
  • Next ›
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