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Team members and groups
Edited Jan 10, 2025
6 votes · 14 comments
6
Votes
14
Comments
Edited Jun 21, 2024
0 votes · 16 comments
0
Votes
16
Comments
Edited Feb 04, 2025
13 votes · 14 comments
13
Votes
14
Comments
Removing or replacing a team member
Edited Jun 21, 2024
5 votes · 4 comments
5
Votes
4
Comments
About team member product roles and access
Edited Jun 21, 2024
4 votes · 27 comments
4
Votes
27
Comments
Understanding system custom agent roles in Zendesk Support
Edited Aug 28, 2024
3 votes · 4 comments
3
Votes
4
Comments
Resetting team member user passwords
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Viewing and managing team member group membership
Edited Jan 10, 2025
3 votes · 6 comments
3
Votes
6
Comments
Editing team member user profiles
Edited Nov 01, 2024
0 votes · 0 comments
0
Votes
0
Comments
Managing team member user email addresses
Edited Nov 01, 2024
2 votes · 0 comments
2
Votes
0
Comments
Edited Feb 05, 2025
45 votes · 81 comments
45
Votes
81
Comments
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Aug 19, 2024
15 votes · 29 comments
15
Votes
29
Comments
Edited Aug 27, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Jan 22, 2025
0 votes · 30 comments
0
Votes
30
Comments
Edited Jun 21, 2024
2 votes · 49 comments
2
Votes
49
Comments
Setting reassignment options for groups' solved tickets
Edited Jan 29, 2025
1 vote · 8 comments
1
Vote
8
Comments
Edited Jun 21, 2024
5 votes · 15 comments
5
Votes
15
Comments
Creating private ticket groups and granting agents access
Edited Jun 21, 2024
0 votes · 8 comments
0
Votes
8
Comments
Managing agent interface settings for Support
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Changing the default group for your account or a team member
Edited Jun 21, 2024
3 votes · 5 comments
3
Votes
5
Comments
Translating custom agent statuses using dynamic content
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Setting roles and access in Zendesk Admin Center
Edited Jan 31, 2025
2 votes · 24 comments
2
Votes
24
Comments
Restricting agent ticket access by brand (Department Spaces)
Edited Feb 04, 2025
4 votes · 23 comments
4
Votes
23
Comments
Edited Jun 21, 2024
3 votes · 5 comments
3
Votes
5
Comments
Edited Jun 21, 2024
1 vote · 6 comments
1
Vote
6
Comments
Creating custom roles and assigning agents
Edited Jan 27, 2025
20 votes · 50 comments
20
Votes
50
Comments
Managing light agent seats in your Zendesk account
Edited Jun 21, 2024
0 votes · 2 comments
0
Votes
2
Comments
Downgrading and removing an agent
Edited Jan 29, 2025
37 votes · 47 comments
37
Votes
47
Comments
Understanding and setting light agent permissions
Edited Jan 06, 2025
41 votes · 76 comments
41
Votes
76
Comments