Switching among Zendesk products

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  • Myron

    When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

  • Dekbi
    Zendesk Customer Care
    Hi Myron,
    When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.

    You may also refer to our documentation About the Zendesk Agent Workspace.
    I hope this helps! Have a good day!


  • Reggie Murphy

    Where are Settings?

  • Dave Dyson
    Zendesk Community Manager
    Hi Reggie -
    Most settings can be found in the Admin Center, available from the product tray as described in this article.
  • David Vaske

    Do you need me to help out ??


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