Switching among Zendesk products

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4 Comments

  • Myron

    When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

    1
  • Dekbi
    Zendesk Customer Care
    Hi Myron,
     
    When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.
     

     
    You may also refer to our documentation About the Zendesk Agent Workspace.
     
    I hope this helps! Have a good day!

     

    1
  • Reggie Murphy

    Where are Settings?

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Reggie -
     
    Most settings can be found in the Admin Center, available from the product tray as described in this article.
    0

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