Switching among Zendesk products

Return to top

2 Comments

  • Myron

    When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

    0
  • Dekbi
    Zendesk Customer Care
    Hi Myron,
     
    When you are working with a support ticket and a call needs to be answered, you will not lose the email on the support ticket as the call with re-open another tab for a separate ticket conversation.
     

     
    You may also refer to our documentation About the Zendesk Agent Workspace.
     
    I hope this helps! Have a good day!

     

    0

Please sign in to leave a comment.

Powered by Zendesk