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Jennifer Rowe
Joined Apr 14, 2021
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Last activity Feb 06, 2025
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Latest activity by Jennifer Rowe
Jennifer Rowe commented,
HI Annaëlle
The rollout is ongoing until Feb 12, 2025.
Hope that helps!
View comment · Posted Feb 06, 2025 · Jennifer Rowe
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Jennifer Rowe commented,
Hi Summer Polacek,
Instant search is the search method used only while the user is typing in the search box. That search method uses titles only, not body text or labels.
As soon as a user types a search term and presses Return/Enter, then native Help Center search is used. That search method includes titles, body text, and labels.
View comment · Posted Feb 05, 2025 · Jennifer Rowe
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Jennifer Rowe commented,
Thanks for letting us know, Heather! We'll take a look and get back to you.
View comment · Posted Jan 27, 2025 · Jennifer Rowe
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Jennifer Rowe created an article,
As an agent, you can add a personal signature to all the public ticket comments and outgoing email notifications you send from the agent interface. Your signature can include any text such as your name and position, your group, contact information, and so on. Use Markdown for advanced customization (see Formatting text with Markdown).
{{agent.signature}}
placeholder in either the
common agent signature or a branded agent signature to allow
agents to add personal agent signatures.To add a personal agent signature
- In Zendesk Support, click your user icon in the upper-right corner and select View profile.
- In the Signature text box in the left sidebar, enter the signature text and any placeholders.
Regards, Jane Tolland Customer Care Associate {{agent.email}}
Any text that your admin has configured in the common signature or a branded signature is included with your customized personal signature.
Edited Jan 22, 2025 · Jennifer Rowe
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Jennifer Rowe commented,
Zendesk is discontinuing Guide Content Cues on May 1, 2025. For more information see Annoucing the removal of Guide Content Cues.
View comment · Posted Jan 13, 2025 · Jennifer Rowe
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Jennifer Rowe commented,
Hi Molly Katolas and Nick,
To use the 1-5 scale you need to activate the updated customizable CSAT feature. (Be sure to turn off the legacy CSAT feature first, if you're using it.)
You can find information here:
https://support.zendesk.com/hc/en-us/articles/7689997846554-Sending-a-CSAT-survey-to-your-customers
Hope that helps!
View comment · Posted Oct 25, 2024 · Jennifer Rowe
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Jennifer Rowe commented,
Hi Dave Plumley,
You can find information about changing the account owner here:
https://support.zendesk.com/hc/en-us/articles/4408822084634
But in your case, because the current owner has left the company, you should take a look at the note at the end of the “Finding the account owner” section in that article.
View comment · Posted Sep 05, 2024 · Jennifer Rowe
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Jennifer Rowe commented,
Hi Adam Steinberg,
That link goes to an EAP that has been completed and archived.
The feature has been released and is described here:
View comment · Posted Sep 05, 2024 · Jennifer Rowe
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Jennifer Rowe commented,
Hi Laya Y
Here's all the information about creating articles for your knowledge base.
Hope that helps. Let me know if that's not what you're looking for.
Note that first you have to enable your help center in setup mode, before you can start creating content. This might already have been done for you, as part of the trial process.
You might also find this article helpful for evaluating help center in a trial:
https://support.zendesk.com/hc/en-us/articles/4408833984538-Evaluating-the-help-center-in-your-Zendesk-Suite-trial-account
View comment · Edited Aug 30, 2024 · Jennifer Rowe
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Jennifer Rowe commented,
We've added late updates for Mobile SDKs and Explore.
View comment · Posted Aug 12, 2024 · Jennifer Rowe
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