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  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Working with articles in the knowledge base
  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Working with articles in the knowledge base

Working with articles in the knowledge base

  • Creating accessible help center content
  • Working with the image gallery for content blocks
  • Adding content tags to articles
  • Creating and managing content tags
  • About content tags
  • Allowing agents to update content blocks
  • Using content blocks in translated articles
  • Creating and editing articles in the knowledge base
  • Adding an individual user to a user segment in Guide
  • Scheduling articles for publishing and unpublishing
  • Setting agent editing and publishing permissions on knowledge base articles
  • Setting view permissions on articles with user segments
  • Working with drafts in the knowledge base
  • Understanding Content Cues
  • Reviewing articles to archive in Content Cues
  • Reviewing articles in Content Cues
  • Reviewing suggested support topics in Content Cues
  • Dismissing Content Cues to tidy up the suggestion list
  • Updating knowledge base articles in bulk
  • Setting reminders to review and verify articles
  • Managing article verification rules
  • Verifying your articles
  • Changing the article owner
  • Creating a ticket from a comment on a knowledge base article
  • Archiving an article to move it out of your knowledge base
  • Viewing and restoring archived articles
  • Permanently deleting a knowledge base article
  • Help center article editor toolbar reference
  • Disabling comments for an article
  • Promoting an article to the top of the section
  • Creating accessible help center content
  • Working with the image gallery for content blocks
  • Adding content tags to articles
  • Creating and managing content tags
  • About content tags
  • Allowing agents to update content blocks
  • Using content blocks in translated articles
  • Creating and editing articles in the knowledge base
  • Adding an individual user to a user segment in Guide
  • Scheduling articles for publishing and unpublishing
  • Setting agent editing and publishing permissions on knowledge base articles
  • Setting view permissions on articles with user segments
  • Working with drafts in the knowledge base
  • Understanding Content Cues
  • Reviewing articles to archive in Content Cues
  • Reviewing articles in Content Cues
  • Reviewing suggested support topics in Content Cues
  • Dismissing Content Cues to tidy up the suggestion list
  • Updating knowledge base articles in bulk
  • Setting reminders to review and verify articles
  • Managing article verification rules
  • Verifying your articles
  • Changing the article owner
  • Creating a ticket from a comment on a knowledge base article
  • Archiving an article to move it out of your knowledge base
  • Viewing and restoring archived articles
  • Permanently deleting a knowledge base article
  • Help center article editor toolbar reference
  • Disabling comments for an article
  • Promoting an article to the top of the section
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