Working with articles in the knowledge base
- Creating and editing articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Scheduling articles for publishing and unpublishing
- Applying CSS classes in Content Blocks
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles in Content Cues
- Reviewing suggested support topics in Content Cues
- Dismissing Content Cues to tidy up the suggestion list
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles
- Managing article verification rules
- Verifying your articles
- Changing the article owner
- Creating a ticket from a comment on a knowledge base article
- Importing Google Docs into your knowledge base
- Archiving an article to move it out of your knowledge base
- Viewing and restoring archived articles
- Permanently deleting a knowledge base article
- Help Center article editor toolbar reference
- Disabling comments for an article
- Promoting an article to the top of the section
- Changing the author for an article
- About Guide Team Publishing
- Analyzing your Team Publishing activity
- Reviewing, approving, and publishing articles with Team Publishing
- Staging content updates for an existing article for review
- Creating and editing articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Scheduling articles for publishing and unpublishing
- Applying CSS classes in Content Blocks
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles in Content Cues
- Reviewing suggested support topics in Content Cues
- Dismissing Content Cues to tidy up the suggestion list
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles
- Managing article verification rules
- Verifying your articles
- Changing the article owner
- Creating a ticket from a comment on a knowledge base article
- Importing Google Docs into your knowledge base
- Archiving an article to move it out of your knowledge base
- Viewing and restoring archived articles
- Permanently deleting a knowledge base article
- Help Center article editor toolbar reference
- Disabling comments for an article
- Promoting an article to the top of the section
- Changing the author for an article
- About Guide Team Publishing
- Analyzing your Team Publishing activity
- Reviewing, approving, and publishing articles with Team Publishing
- Staging content updates for an existing article for review