Working with articles in the knowledge base
- About article verification and how it works
- Removing content blocks from articles and your help center
- Viewing the content blocks list
- Editing content blocks
- Viewing content tags and tagged content
- Creating content tags for content collections
- Creating accessible help center content
- Working with the image gallery
- Adding content tags to group related articles
- Managing content tags
- About content tags
- Allowing agents to update content blocks
- Using content blocks in translated articles
- Creating and editing articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Scheduling articles for publishing and unpublishing
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles in Content Cues
- Reviewing suggested support topics in Content Cues
- Dismissing Content Cues to tidy up the suggestion list
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles
- Managing article verification rules
- Verifying articles that need review
- Changing the article owner
- Creating a ticket from a comment on a knowledge base article
- About article verification and how it works
- Removing content blocks from articles and your help center
- Viewing the content blocks list
- Editing content blocks
- Viewing content tags and tagged content
- Creating content tags for content collections
- Creating accessible help center content
- Working with the image gallery
- Adding content tags to group related articles
- Managing content tags
- About content tags
- Allowing agents to update content blocks
- Using content blocks in translated articles
- Creating and editing articles in the knowledge base
- Adding an individual user to a user segment in Guide
- Scheduling articles for publishing and unpublishing
- Setting agent editing and publishing permissions on knowledge base articles
- Setting view permissions on articles with user segments
- Working with drafts in the knowledge base
- Understanding Content Cues
- Reviewing articles to archive in Content Cues
- Reviewing articles in Content Cues
- Reviewing suggested support topics in Content Cues
- Dismissing Content Cues to tidy up the suggestion list
- Updating knowledge base articles in bulk
- Setting reminders to review and verify articles
- Managing article verification rules
- Verifying articles that need review
- Changing the article owner
- Creating a ticket from a comment on a knowledge base article