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  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Working with articles in the knowledge base
  1. Zendesk help
  2. Guide
  3. Using Guide for help center
  4. Working with articles in the knowledge base

Working with articles in the knowledge base

  • About article verification and how it works
  • Removing content blocks from articles and your help center
  • Viewing the content blocks list
  • Editing content blocks
  • Viewing content tags and tagged content
  • Creating content tags for content collections
  • Creating accessible help center content
  • Working with the image gallery
  • Adding content tags to group related articles
  • Managing content tags
  • About content tags
  • Allowing agents to update content blocks
  • Using content blocks in translated articles
  • Creating and editing articles in the knowledge base
  • Adding an individual user to a user segment in Guide
  • Scheduling articles for publishing and unpublishing
  • Setting agent editing and publishing permissions on knowledge base articles
  • Setting view permissions on articles with user segments
  • Working with drafts in the knowledge base
  • Understanding Content Cues
  • Reviewing articles to archive in Content Cues
  • Reviewing articles in Content Cues
  • Reviewing suggested support topics in Content Cues
  • Dismissing Content Cues to tidy up the suggestion list
  • Updating knowledge base articles in bulk
  • Setting reminders to review and verify articles
  • Managing article verification rules
  • Verifying articles that need review
  • Changing the article owner
  • Creating a ticket from a comment on a knowledge base article
  • About article verification and how it works
  • Removing content blocks from articles and your help center
  • Viewing the content blocks list
  • Editing content blocks
  • Viewing content tags and tagged content
  • Creating content tags for content collections
  • Creating accessible help center content
  • Working with the image gallery
  • Adding content tags to group related articles
  • Managing content tags
  • About content tags
  • Allowing agents to update content blocks
  • Using content blocks in translated articles
  • Creating and editing articles in the knowledge base
  • Adding an individual user to a user segment in Guide
  • Scheduling articles for publishing and unpublishing
  • Setting agent editing and publishing permissions on knowledge base articles
  • Setting view permissions on articles with user segments
  • Working with drafts in the knowledge base
  • Understanding Content Cues
  • Reviewing articles to archive in Content Cues
  • Reviewing articles in Content Cues
  • Reviewing suggested support topics in Content Cues
  • Dismissing Content Cues to tidy up the suggestion list
  • Updating knowledge base articles in bulk
  • Setting reminders to review and verify articles
  • Managing article verification rules
  • Verifying articles that need review
  • Changing the article owner
  • Creating a ticket from a comment on a knowledge base article
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