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Working with articles in the knowledge base


Creating a ticket from a comment on a knowledge base article

What's my plan? You can create a ticket from a comment on a knowledge base article. When you do, a ticket is ...

Edited Jun 21, 2024

5 votes  ·  7 comments

5

Votes

7

Comments


Permanently deleting a knowledge base article

What's my plan? If you want to remove an article from your knowledge base, you must archive the article. You can then...

Edited Jun 21, 2024

2 votes  ·  3 comments

2

Votes

3

Comments


Help center editor toolbar reference

What's my plan? The help center editor provides toolbars and shortcuts that you can use to format your artic...

Edited Jun 21, 2024

4 votes  ·  20 comments

4

Votes

20

Comments


Changing the author for an article

What's my plan? You can easily change the author for a knowledge base article. You can select any agent as the ...

Edited Jul 12, 2024

4 votes  ·  15 comments

4

Votes

15

Comments


Adding and formatting tables in help center articles

What's my plan? You can add tables to your help center articles, and customize their properties, by cl...

Edited Jun 21, 2024

9 votes  ·  44 comments

9

Votes

44

Comments


Viewing article revisions and restoring a previous version

What's my plan? Article revisions are the body and title edits that are made to each version of a knowledge ...

Edited Feb 07, 2025

7 votes  ·  23 comments

7

Votes

23

Comments


Keyboard shortcuts for formatting knowledge base articles

In addition to the Help Center article editor toolbar, you can use keyboard shortcuts to help format your knowledge ...

Edited Mar 21, 2023

8 votes  ·  5 comments

8

Votes

5

Comments


Using labels on your help center articles

What's my plan? Labels are a single word or a multiple-word phrase you can add to a specific article in your help c...

Edited Dec 05, 2024

8 votes  ·  64 comments

8

Votes

64

Comments


Inserting and editing links in articles

What's my plan? Guide admins can create, edit, and remove links in any new or existing article in the knowledge base....

Edited Jun 21, 2024

6 votes  ·  67 comments

6

Votes

67

Comments


Inserting images in articles and content blocks

What's my plan? You can insert images in the body of your help center knowledge base articles and content b...

Edited Oct 01, 2024

4 votes  ·  29 comments

4

Votes

29

Comments


Inserting videos in articles and content blocks

What's my plan? You can insert videos in the body of your help center knowledge base articles, either through the h...

Edited Dec 06, 2024

10 votes  ·  48 comments

10

Votes

48

Comments


Viewing article events in History view

What's my plan? You can view article events for all articles in the History view. That is, events for actions ...

Edited Jul 19, 2024

6 votes  ·  11 comments

6

Votes

11

Comments


Keyboard shortcuts for the article source code editor

You can use keyboard shortcuts in the article source code editor to help format your knowledge base articles. Below ...

Edited Jun 11, 2024

1 vote  ·  8 comments

1

Vote

8

Comments


Placing articles in multiple sections with article multiplacement (EAP)

What's my plan? The features described in this article are currently available in an early access program (EAP)....

Edited Sep 26, 2024

0 votes  ·  31 comments

0

Votes

31

Comments


Using the new article editor with generative AI article summaries (EAP)

What's my plan? The new article editor with generative AI article summaries is currently in an...

Edited Nov 12, 2024

5 votes  ·  5 comments

5

Votes

5

Comments